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Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $2,159.99

Customer reviews

Rating 4.7 out of 5 stars with 187 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the spacious interior, sleek design, and beverage center as positive aspects of the BESPOKE Side-by-Side Counter Depth Smart Refrigerator. The dual ice maker and counter depth design are also well-received features. However, some customers have expressed concerns about the lack of adjustable shelves and the difficulty in connecting the water filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 187 reviews
  • Rated 4 out of 5 stars

    Refrigerator/Freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Nice refrigerator. Delivery could not install hose for ice maker. Had to go out and buy an adapter which probably should have been on the truck of the delivery company. The hose they left had a hole in it and water was leaking. Had to go buy another hose after the adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Wish the shelves were more flexible as far as being able to adjust them. Otherwise I really like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid fridge with amazing features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing features, the water pitcher is worth its weight in gold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge love the auto open and close. No more forgetting to close the fridge

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy, convenient, great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. It's very convenient to use and organize. The beverage door was definitely a selling feature and does not disappoint. Giving 4 stars because it is very hard to remove trays for cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery team was great, the guy that helped me purchase this fridge was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung refrigerator is an excellent product. We are very happy with the functionality and value of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Empty Newrer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator seems to be a good buy. The sensors seem to be very sensitive so please make sure you pay attention to the doors being open. So far this has been a great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve ever made. Best Buy and Samsung are terrific.

    I would recommend this to a friend
  • Cons mentioned:
    Door material

    Rated 3 out of 5 stars

    New Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks nice. the doors dent easily. Just finished rehabbing kitchen and installed fridge two days ago. Time will tell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this refrigerator. And it’s much more size efficient in the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator, especially the water pitcher with filter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful fridge!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the interior water options, looks much than having the water on the outside

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful design , lot of space

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator! Like the vertical fridger section. Provides easy access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BUY ONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT SERVICE FAST DELIVERY CLEAN INSTALLTION GUY ONE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge! I would recommend for anyone to buy. Decent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New appliance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it .. especially the inside water filter feature

    I would recommend this to a friend
  • Cons mentioned:
    Door material

    Rated 1 out of 5 stars

    Freezer door opens by itself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer door is very sensitive and opens without us noticing and does not close even though the refrigerator door closes by itself.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how dealing with a sensitive freezer door feels, Joan. Let us help.

      Below is a link with troubleshooting steps when the freezer door does not close. It also includes another resource to check when there are frosts.

      The middle or freezer pull-out door on the refrigerator does not close:
      https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146865991) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Samsung Bespoke

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after two days. Tech support was not helpful at Samsung.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Double door

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small each side. Odd set up that works on larger fridges. Just not a good one for my family

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day,

      We appreciate your feedback about the shelves of your fridge. Let us help you make the most of it.

      Here is a link to help you maximize the space in your fridge.

      Tips for an organized Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146059862) to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung