Customer Ratings & Reviews
- Model:
- RS28CB7600QL/AA
- SKU:
- 10772307
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Poor installation & tech support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The single glass water dispenser is not cool water; pitcher water gets cool eventually; best Buy did not fix it and technician said it is normal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RoyaB,
We understand that not having cool water can be disappointing. Let us help.
Below is the troubleshooting link to help when the water from the dispenser is warm. Browse the guide until the "If the water from your dispenser is warm" section to learn more.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148373621) to help our team pull up your information when you message us.
Thank you.
-Angelica
Very Cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute UNIT of a fridge with allot of neat add one if you have the money to spend this is your must pick
I would recommend this to a friendLoved the fridge for 65 days. After that...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me one that had a dented condenser. It went out after 2 months. They wouldn't help as I had just passed the 60 day window.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Not finger print resistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to be finger print resistant but you clearly can see the finger prints.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it and so far so good. Just wished it had a light in the bottom of the freezer.
I would recommend this to a friendBespoke fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all around, came with a slight defect that hasnt been fixed yet.
I would recommend this to a friendWORST PURCHASE IVE EVER MADE!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is single handily the worst purchase I have ever made! I financed and recieved this fridge only a year and a half ago, and it is already broken! Not cooling on the fridge side at all. Samsung only offers replacement warranty on all parts for 1 year. 5 year warranty covers compressor and a few other insulated parts, which aren’t the cause of the problem. I would’ve purchased a warranty plan through best buy had the salesman told me that this fridge would break in less than two years! Absolutely ridiculous. Now I’m going to purchase a basic fridge for less than the cost od repairs, and still have to pay off a broken fridge that’s life doesn’t pass 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your overall experience with the refrigerator can be disappointing, Sheldon.
We suggest contacting our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Not what I thought it would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you open refrigerator the freezer automatically opens and stay open until you notice it's cracked to close it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience differs from what you anticipated. We're always available to help, AmyS.
A correctly "leveled" refrigerator is not level from front to back.
Refrigerators are designed to tilt back slightly, which allows the doors to close independently and facilitates draining.
This will help close the door automatically and prevent the other door from opening. Learn more from the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
We would like to speak with you personally to assist you with the door crack and have it serviced on our end. Please visit the embedded links for further help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147625991, to help our team pull up your information.
Have a great day!
^Chrystel
Dont waste your money!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great until a month ago. The it stopped making ice. Called and tried to get it repaired but there is no samsung repair center near us. It has completely quit working now for 2 weeks with no delivery scheduled. Would not recommend buying a samsung appliance unless you live close to a service center.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your fridge's ice maker concerns. Please click the link and hyperlinks and watch the instructional video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147655738, to help our team pull up your information when you message us.
Have a great day.
-John
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice. It functions as it should. Before buying this refrigerator take in consideration that it is very deep and sticks out almost 12” past your cabinets. I wish the sales person would have brought that to my attention.
I would recommend this to a friendBrand response from Samsung
Posted .Hi, MichaelaJ.
We are happy to hear your thoughts about this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
I still recommend Best Buy outlet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all its a great fridge and we got it for a great price. BUT the ice make quit two weeks(16 days) in and it was too late to return
I would recommend this to a friendBrand response from Samsung
Posted .We understand how essential it is to have ice to keep your beverages cold, DanielG. Let us help you with your ice maker.
To rectify your ice maker's concerns, please click the link and hyperlinks and watch the instructional video for tips.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147141768, to help our team pull up your information when you message us.
Have a great day.
-John
Don't buy. Craps out two weeks after warranty,
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan gave out two weeks after warranty, which is based on purchase date. My fridge got delivered a month later as it wasn't in stock. Cost for repair: visit $140, future labor & parts $60 + $300, that is, a total of $500. So apparently the warranty kicks in the day of purchase, not when Best Buy delivers. Buyer beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iliahi,
We understand that your experience with your refrigerator differs from what you anticipated. Let's get you the help you need.
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150602496) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was neat but he little self opening feature doesn’t get used! But the refrigerator still makes the noises after it’s open! Just not that neat anymore!!
No, I would not recommend this to a friendElegant and affordable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very elegant but when you open the fridge (right door) and you accidentally touch the censor on the other side of it. The freezer (left door) opens as well.
I would recommend this to a friendBrand response from Samsung
Posted .Matet, We're ready to help find solutions to enhance the performance of your fridge's door.
A refrigerator that is correctly leveled is not leveled from front to back. It is designed to tilt back slightly, which aids in the automatic closing of the doors and facilitates drainage. This feature ensures that the door closes on its own and prevents the other door from opening. Please see the link and watch the full video for more details.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146032254) to help our team pull up your information when you message us.
Have a great day.
-John
Don't buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't offer installation. Bout one in lowes intead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your disappointment is valid. Let's help you with the installation, Alaska.
We would love to speak to you directly to help you with the refrigerator's installation.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147023016, to help our team pull up your information.
Have a great day!
^Chrystel
Decent fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far enjoy it the automatic opening is wierd and an adjustment but like it.
I would recommend this to a friendStolen
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator on a flash sale. Then after reading reviews of other Samsung fridges 2 weeks later I decided to add the warranty because of sensor issues. Best buy then turned around and charged me the difference between the flash sale price and the current price without authorization. Now they wont give me my money back. The only thing this fridge is missing is a middle drawer for meat.ABSOLUTELY love the ice maker in the middle of the freezer.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the experience you had. Let us help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great, still missing items and tech support isn’t really doing much about it, it took us awhile to get the water and ice going since the installers didn’t set it up or help us
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Do not buy from here.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this from Best Buy. They force you to purchase a water connect kit that we didn't need. I told them at purchase we didn't need it. When it was delivered the geek squad took it back with them. So far it's taken 3 phone calls and 1 month and still no refund for this kit. You are much better off buying this fridge from somewhere else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how you feel about being forced to purchase something you don't need. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on your refund.
Have a great day.
-John
Bespoke side by side refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just got the refrigerator June 10th and it's not working. And the in store Best Buy associates was no help when we went for our 60 day warranty return or exchange.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to assist you at any time, MarquesS. We would like to have a direct conversation with you to hear about your overall impressions of your experience, review your options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149896328, to help our team locate your information when you message us.
Have a great day.
-John
