Customer Ratings & Reviews
- Model:
- RS28CB760012/AA
- SKU:
- 6529233
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the spaciousness, beverage center, ice maker, and design of the BESPOKE Side-by-Side Smart Refrigerator with Beverage Center. They appreciate the ample storage space, hidden beverage center, dual ice maker, and sleek design. While some customers would prefer a crisper drawer and a longer warranty, overall, customers are very happy with their purchase and find that the refrigerator offers great value for its price.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this fridge samsung the best around
I would recommend this to a friendLoved the fridge for 65 days. After that...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me one that had a dented condenser. It went out after 2 months. They wouldn't help as I had just passed the 60 day window.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this appliance the size is very nice the only small complaint is the noise after you open the doors with the sensor
I would recommend this to a friendA must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ive made. Would definitely recommend
I would recommend this to a friendSamsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal. It is just what need for your food.....
I would recommend this to a friendmust buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge. i think any samsung product is good. unique style. loons very clean.
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Ice maker is very slow takes 24 hours to make enough ice for 4-5 drinks
I would recommend this to a friendFridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great fridge everything worked great. It was just small for us family of 7.
I would recommend this to a friendReview on Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already having issues with the drink station......
I would recommend this to a friendVery Cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute UNIT of a fridge with allot of neat add one if you have the money to spend this is your must pick
I would recommend this to a friendNot finger print resistant
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to be finger print resistant but you clearly can see the finger prints.
No, I would not recommend this to a friendWORST PURCHASE IVE EVER MADE!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is single handily the worst purchase I have ever made! I financed and recieved this fridge only a year and a half ago, and it is already broken! Not cooling on the fridge side at all. Samsung only offers replacement warranty on all parts for 1 year. 5 year warranty covers compressor and a few other insulated parts, which aren’t the cause of the problem. I would’ve purchased a warranty plan through best buy had the salesman told me that this fridge would break in less than two years! Absolutely ridiculous. Now I’m going to purchase a basic fridge for less than the cost od repairs, and still have to pay off a broken fridge that’s life doesn’t pass 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your overall experience with the refrigerator can be disappointing, Sheldon.
We suggest contacting our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it and so far so good. Just wished it had a light in the bottom of the freezer.
I would recommend this to a friendDon't buy. Craps out two weeks after warranty,
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan gave out two weeks after warranty, which is based on purchase date. My fridge got delivered a month later as it wasn't in stock. Cost for repair: visit $140, future labor & parts $60 + $300, that is, a total of $500. So apparently the warranty kicks in the day of purchase, not when Best Buy delivers. Buyer beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Iliahi,
We understand that your experience with your refrigerator differs from what you anticipated. Let's get you the help you need.
Should you proceed with the repair and need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150602496) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Not what I thought it would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you open refrigerator the freezer automatically opens and stay open until you notice it's cracked to close it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience differs from what you anticipated. We're always available to help, AmyS.
A correctly "leveled" refrigerator is not level from front to back.
Refrigerators are designed to tilt back slightly, which allows the doors to close independently and facilitates draining.
This will help close the door automatically and prevent the other door from opening. Learn more from the YouTube video.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
We would like to speak with you personally to assist you with the door crack and have it serviced on our end. Please visit the embedded links for further help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147625991, to help our team pull up your information.
Have a great day!
^Chrystel
Dont waste your money!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was great until a month ago. The it stopped making ice. Called and tried to get it repaired but there is no samsung repair center near us. It has completely quit working now for 2 weeks with no delivery scheduled. Would not recommend buying a samsung appliance unless you live close to a service center.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We aim to ensure your fridge always functions at its best. Let's help you.
We recommend following the resources below to rectify your fridge's ice maker concerns. Please click the link and hyperlinks and watch the instructional video for tips.
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147655738, to help our team pull up your information when you message us.
Have a great day.
-John
Bespoke fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all around, came with a slight defect that hasnt been fixed yet.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is nice. It functions as it should. Before buying this refrigerator take in consideration that it is very deep and sticks out almost 12” past your cabinets. I wish the sales person would have brought that to my attention.
I would recommend this to a friendBrand response from Samsung
Posted .Hi, MichaelaJ.
We are happy to hear your thoughts about this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
I still recommend Best Buy outlet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all its a great fridge and we got it for a great price. BUT the ice make quit two weeks(16 days) in and it was too late to return
I would recommend this to a friendBrand response from Samsung
Posted .We understand how essential it is to have ice to keep your beverages cold, DanielG. Let us help you with your ice maker.
To rectify your ice maker's concerns, please click the link and hyperlinks and watch the instructional video for tips.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147141768, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was neat but he little self opening feature doesn’t get used! But the refrigerator still makes the noises after it’s open! Just not that neat anymore!!
No, I would not recommend this to a friend