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Customer Ratings & Reviews

Your price for this item is $2,700.99
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The comparable value price is $5,399.99

Customer reviews

Rating 4.3 out of 5 stars with 151 reviews

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Rating by feature

  • Quality

    Rating 2.4 out of 5 stars

  • Value

    Rating 2.4 out of 5 stars

  • Ease of Use

    Rating 2.6 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers praise the Family Hub 22.08 Cu. Ft. Counter-Depth 4-Door Flex Smart French Door Refrigerator for its smart features, spacious interior, and stylish design. They particularly enjoy the large touch screen, the ability to play music, and the convenience of the flex area. However, some customers have expressed concerns about the ice maker's performance and the refrigerator's high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 151 reviews
  • Pros mentioned:
    Smart

    Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are so many amazing features with this appliance, but I love being able to check what's inside from the grocery store. We can stream Pandora while we cook and stay connected with the StickiBoard app. It's great to be able to adjust the temp in different zones to use the space inside as we see fit. The best fridge on the market!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A high tech frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An esthetic refrigerator with high tech capabilities. Possesses a good quality radio sound plus several convenient fingertip features not found on your average frig. These include "Pandora", inside viewing, current Weather forecasts, data base for shopping lists, expiration dates and etc. I particularly like the flex feature where the freezing compartment can represent either one quarter or one half of the total frig capacity. So far I have zero negatives to report.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Fun Fridge

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, this is a fun fridge to use because of the embedded tablet. My kids love using the whiteboard to draw. I like putting everyone’s appointments and events on the calendar. We had an issue with the ice maker, but they finally improved it and the new replacement has worked great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Smart

    Rated 5 out of 5 stars

    Love It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. I have the app on my phone so I can view inside the fridge and have access to the list and white board. I have also made use of the recipe and music apps. I like being able to set the bottom right side as a fridge or freezer; I use it as a fridge. Inside the shelves are adjustable and there is plenty of room.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    BEST Refrigerator EVER!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Refrigerator. Works as intended all features work well. Very Sleek design and adds sort of a "Je ne sais quoi" to your kitchen. Expensive though.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker, Storage

    Rated 1 out of 5 stars

    Doesn't make a full glass of ice cubes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a family of 4 and our ice needs are abnormal. One of children plays sports so we fill up water bottles, and have drinks over ice. The limited amount of ice this refrigerator produced and stored was ridiculous. It was not enough ice for even two glass for a soda. For $4000 it needs to produce ice. All the smart hub devises were nice - we liked them - but first and foremost - it did not store large bottles or containers well - and did not supply sufficient ice. Best Buy offer to have it replaced, but when the new delivery guys showed up they told us it was a common complaint and no need delivering a new one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    This seemed like overkill but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My six year old loves to draw on it, my wife loves to play music on it, I think it is super cool because why shouldn't your tv be mirrored on your fridge? Oh and i can look inside it from the grocery store. Sweet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great entertainment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so great, the tv mirroring app functions correctly and the resolution is actually very clear. We play pandora all the time and even pictionary when friends are over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! I especially enjoy the family Hub where you can write messages to one another share calendars and display photos. An excellent feature is the flex zone where you can change the 4th door section As You Wish two different temperatures

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A FUN Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like having a computer screen on our fridge door to leave notes for each other, see our calendar at a glance, make grocery lists, look up recipes, and play music. The fridge was taller than our old one so we had to remove the cabinet above it, but we didn't really use it anyway. The solution for us was attaching a wooden valance cut from the cabinet wood to the ceiling over the fridge and using the fridge top as a plant shelf. Looks nice. There's plenty of room inside for food for a small family, but wouldn't have been big enough when all 4 kids were still home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Kid's love this Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator functions well, as any other Samsung product does. The cubic footage is a litter smaller than what I'd like in a refrigerator of this price. The screen works great and is very entertaining for the kids. The downside of the tablet is that you cannot download apps or customize as much as you should be able to.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Top Notch Refrigerator Except ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the overall look and function of this refrigerator with one exception - the icemaker. It does not produce ice at the rate advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Smart

    Rated 5 out of 5 stars

    Love the calendar sync on the hub.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator seems to hold much more than my former fridge with the same cubic feet of space. Love how much can be held in the doors and the flexible food storage space. Of course, the syncing with my phone for the calendar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks cool. Honestly, I haven/t had a chance to get it all working. The frig is nice. It's a bit annoying that you have to pull with a underhanded approach, if that makes sense. I prefer the handles that you can just grip. Getting used to it though. The flex zone has already come in handy. Just had the frozen turkey in it initially. Rather than move it to the frig, just flipped the zone from freeze to frig. Cool. I have mixed feelings about the giant screen. It's nice to see the weather and calendar right there in the morning. It also adds the the tech overload. I think i'll end up liking in the in the end. We've only had it for about a month, but so far, so good. It does look nice...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great potential...poor execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, as far as aesthetics, the refrigerator is awesome and in terms of the capabilities of refrigerator, zone control, efficiency, again...awesome. But the draw to this model is the FamilyHub, the screen that you interact with and that is where the disappointment begins. The hub is closed, you cannot remove apps you don't need, want, or in my case; that don't work. You can't disable the screen so that when you clean the fridge, you don't inadvertently select a bunch of options and controls on the FamilyHub and changing setting on the refrigerator. The cooking videos, on the Chef app plays in a player with no pause. Tons of examples where it seems very little thought went into how a FAMILY would use a FAMILY HUB! It is sad because the concept has so much potential! Very disappointed in FamilyHub, I could have just taped an iPad to the non FamilyHub model (whichI had before and done better). I rate it only 3 stars because maybe they will update FamilyHub and fix its flaws that take away from an otherwise 5 star product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    I love the big touch screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is spacious and a new twist to the fridge world. I can't wait to use all the features!

    I would recommend this to a friend
  • Pros mentioned:
    Music

    Rated 4 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New wave of fridge Lots of space Technology is off the charts Music, internal cameras

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this fridge.!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure if I wanted to spend so much on a fridge. But I bit the bullet and got this one. I love it. Lots of space for platters and the idea of the zone controlled section is such a great idea. Best of all I can check out the inside of fridge whilst I'm out shopping never forget to buy milk.! Best purchase yet.!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works great like it's supposed to, being able to change the flexzone to suit my needs is really useful. Also, I like that I can see what's inside while out grocery shopping via app. However, I cannot get the microphone/ voice recognition to work. I asked the store and looked at the manual but no luck. No big deal, but it would be perfect because it's one of the selling feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Familyhub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good concept. It requires some more improvements. First, it provides view inside for only top section. It should do it for bottom section as well. It should allow to play music from devices as well in addition to Pandora. It has Bluetooth connections but don't what to do with it.

    I would recommend this to a friend