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Customer Ratings & Reviews

Your price for this item is $3,509.99

Customer reviews

Rating 4.6 out of 5 stars with 618 reviews

Rating Filter

Rating by feature

  • Value
    4.3

    Rating 4.3 out of 5 stars

  • Quality
    4.5

    Rating 4.5 out of 5 stars

  • Ease of Use
    4.4

    Rating 4.4 out of 5 stars

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90%would recommend to a friend
Page 1 Showing 1-20 of 618 reviews
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Smart fridge

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    Posted .
    Owned for 1 month when reviewed.

    Great fridge, touch screen is cool, haven’t fully set it up but it controls my samsung washer and dryer and air dresser right from the screen. You can mirror your samsung tv to to fridge. Automatically detects what foods you have and adds them to a shopping list when it senses they’re no longer inside the fridge. Calendar, memo’s, drawing board, recipes, grocery list, controls smart items in your house, Amazon alexa built in, web browser, music, weather, news, kitchen timer, much more. Totally worth buying, I’ve only had mine a couple weeks so far but it’s amazing, you won’t be disappointed.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Bad to the bone !

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    Posted .
    Owned for 1 month when reviewed.

    We love this fridge. To be able to see what is inside when you are at the grocery store is a huge plus . Still learning this and what you can do but so far its pretty user friendly. Functional and innovative ! We have a slideshow of photos we love that plays when the fridge door is closed. Basically a screensaver . This fridge is huge compared to the last one and the french doors make it a plus. No more bending down to get items out of a fridge . We dont use the freezer much and prefer fresh items but the freezer sections ( 2) are a plus too. Lots of room!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Sharminy! Samsung is pleased to hear that you love your new Family Hub. A peace of mind knowing that your refrigerator is helping to keep up with the grocery list. Welcome to the Samsung family experience! ^Lena Samsung

  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    This is the future of the refridgerator

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    Posted .
    Owned for 3 weeks when reviewed.

    We love high tech gadgets and when we needed to replace our refridgerator, we knew this was the one. We love the mirroring of our favorite programs and now no longer need to pause it just continue watching on this and not skip a beat. We have our Ring doorbell connected to this as well and can answer and talk directly from the kitchen. Amazing and love this. SAMSUNG IS OUR GOTO.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best purchase ever

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    It works really well, i love it...thanks Bestbuy for making my dream come true

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great way to modernize our kitchen!

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    |
    Posted .

    Iv been eyeing this product for last few years and finally when it went on sale we couldn’t resist! I absolutely love love love it! Still learning all it’s capable of and how to mirror my new 70” Samsung Tv but otherwise I’d strong recommend this one over the smaller vs unless you don’t have space

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Samsung smarthub fridge

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    Posted .
    Owned for 3 weeks when reviewed.

    Great product got it for the wife and she loves it.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great refrigerator. Numerous apps.

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Many apps including pandora, Amazon music, and mirrors Samsung smart tv. Can see inside on my phone from anywhere.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Refrigerator

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    |
    Posted .
    Owned for 1 month when reviewed.

    Really Excellent, Very Good, satisfied, Helpful,Happy

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Samsung Smart Refrigerator

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    Posted .
    Owned for 3 weeks when reviewed.

    Awesome refrigerator. Can listen to songs, watch YouTube, and ask Alexa for things.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Mrs

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    |
    Posted .
    Owned for 1 month when reviewed.

    I love my refrigerator, only the knot knot sound and to find out where it’s coming from, otherwise we love it.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best Buy nightmare

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    Posted .
    Owned for 3 weeks when reviewed.

    I am very happy with the refrigerator don’t buy it worh Best Buy worst experience

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best Fridge Around!

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    Posted .
    Owned for 3 months when reviewed.

    Refrigerator is awesome, it does everything but cook!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Doors, Ice maker

    Rated 4 out of 5 stars

    Great Addition to Smart Home

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    Posted .
    Owned for 3 weeks when reviewed.

    Good looking Fridge with a lot of functions. Great large touch screen full of fun apps. Fridge is great quality however there are some drawbacks. For starters it is called Family Hub and it is Not actually a hub that works with other SmartThings devices. Due to ice maker on the left side left Door is basically not usable at all as you can not place anything in the small shells. Also I don't know what Samsung was thinking but the light on water dispenser is a joke and not helpful at all at night. This area also doesn't have any drain that holds excess water so it makes a lot of mess. Inside the fridge there is decent amount of space however if you have more than 3 tall items like milk or juices there will be no place to put it even when you move adjustable shelf back. It does have great sounding speakers, it integrates great with Ring video doorbell. It has 3 cameras inside however no camera is in middle drawer or in the freezer and they look very blurry when viewed on the phone. It is a lot of money for good product but certain features lack so therefore 4 stars.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Digital display, Family

    Rated 5 out of 5 stars

    Great Experience, so far!

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    |
    Posted .
    Owned for 2 months when reviewed.

    So far, we are delighted with this fridge. It's spacious, practical (4 doors & specialized drawers) and totally connected. It does help that most of our other appliances are also Samsung and connected on the My Smart Things app. The option to use the screen as a true "family hub" to check on our calendars, post family pictures, etc. and, the ability to check inside the fridge while doing grocery shopping, are our favorite ones.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Design
    Cons mentioned:
    Doors, Shelving

    Rated 4 out of 5 stars

    Wonderful electronics but lacking storage

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    This refrigerator is beautiful! It seems to keep the food cold/frozen as it should. Kinda complicated so We have not been able to figure out all of the family hub features but the whole thing is pretty cool. I’m looking forward to using the grocery list and food apps. My only disappointments are that it is smaller inside than the LG one that I almost bought. The chunky ice maker takes up a lot of room inside the fridge and on the inside door. Leaving the inside door space virtually useless for condiments. Bad use of space. There isn’t really any shelving option for taller bottles without giving up the foldable shelf. Ok- Samsung most family’s have a gallon of milk and juice to store. They have left us wanting more in this area. I love the freezer area and the extra drawer and cool zones are great for beverages and yogurts! As an entertainment unit it gets 4.5 stars, as a refrigerator it gets 3 for bad uses of space and lack of storage. So I gave it 4 stars. If you don’t care about electronics - go with the LG that has storage for milk and juice built in the door and the ice maker completely hidden and not taking up space.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Family, Features

    Rated 5 out of 5 stars

    Can't say enough about this amazing refrigerator!!

    Posted .

    I can't say enough positive things about this fridge!! It's the high end sports car of the refrigerator world and it's truly amazing. If fact, there's one shelf that's like a convertible and another shelf that's like a drop top both to give additional space as needed. The features are incredible starting with the 3 camera's inside the fridge so you can view what's needed while at the market to the flex zone that you can change temperature to store wine, deli, or beverages. There's also a power freeze and power cool when things need to be cooled in a hurry which is so great. The refrigerator is really spacious and I love that the freezer is a double decker with stacked storage available. Not to mention the absolute excitement my family has playing with the family hub. We can draw, post pictures, leave notes for each other, and even access the internet. It scans what's in the fridge to add to the grocery list and provides culinary inspirations and recipes. Pandora and Spotify can play music and the speaker system is really impressive! The only negative I have is that when using a sports bottle, or something with a small opening, small pieces of ice fly out when filling it up. This only happens with a container with a small opening. It's an easy fix and just cup my hand around the dispenser and that mostly eliminates the problem. I never thought I could say that I've fallen in love with a fridge but this had exceeded all my expectations and is above and beyond anything I could have expected. I highly recommend this beauty of a refrigerator!!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Design, Features

    Rated 4 out of 5 stars

    Beautiful Fridge

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    Posted .
    Owned for 2 weeks when reviewed.

    This fridge looks amazing in my kitchen! I love all the cool features that it has to offer! It also has a lot of space on the inside . We love the second drawer it is a pretty good size also. The tablet on the door gives you the options to upload pictures . The only negative thing is that you are not able to down load any new apps to the tablet. But we love this new fridge.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Features

    Rated 5 out of 5 stars

    Packed with features

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    |
    Posted .
    Owned for 2 months when reviewed.

    Looks amazing and has a lot of useful features. Only wish Samsung would allow access to Apple Music, only Amazon, Spotify, Pandora, and iheart radio.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity
    Cons mentioned:
    Doors

    Rated 5 out of 5 stars

    Great product

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    |
    Posted .
    Owned for 1 week when reviewed.

    The refridgerator is everything and more! Spacious, functional and the hub definitely take it to a whole new level. The one annoying thing though it the left door refuses to stay open. I see quite a number of people have reported that experience and there seems to be a fix for it, so will give it a try and see. Other than that, so far so good!!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Cons mentioned:
    Doors, Ice maker

    Rated 4 out of 5 stars

    Nice Frig but has some cons

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    We love the refrigerator but we have few issues. The ice maker is loud when dumping ice, the water drips after filling up a glass, and the door doesn't fit a gallon size of milk properly. We have only had the refrigerator a few weeks so we'll update our review if needed.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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