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Samsung - Flex Duo™ 5.8 Cu. Ft. Self-Cleaning Freestanding Gas Convection Range - Stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 352 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    awesome concept, poor design

    Posted
    single
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First, lets talk about the outside. This thing looks like a serious piece of machinery ... at least compared to our old gas stove that came with our house. We got the stainless version. It's not entirely all that stainless. It does smudge fairly easily like everyone mentions. Not a big deal though. It does clean off with some microfibers. It's just that the smudges are a lot more noticeable than our old white stove. I know. DUH Now let's get in to the meat and potatoes of the stove. Double door seemed like a great idea. I felt if I was cooking a single dish, opening only the top door would be a lot safer / easier if you have a little one running around the house. Well, here's the problem. There are a total of 3 tray positions for the top. The bottom on sits below the top door hinge, so forget being able to slide the tray out to check on your dish. The top tray is just a bit to close to the heat ... let alone leave enough space for say a tray with some chicken or any thicker piece of meat on it. The middle tray was what I used. You can slide it out, till just about where the inward groove of the top door is exposed that is. So basically, you can slide the tray out just about 3 inches. Also, please not it isn't entirely easy to even get your hands with mitts in far enough to pull the tray out. Now, you're saying, why don't I just open the whole darn door? Well, because then what's the point of having a duo flex or two door oven? Even on the middle position, the heat was a big harsh. I used the same temp I used on my last stove and this time it mades things juuuuust a little tooooo crispy for my liking. It could've been the conviction as I'm new to that, but I still feel the middle position is to close to the heat. Now, let's talk about the app. If you ever read the feedback on the app store for iOS, all 27 (and counting) have rated it a 1 star for more or less the same reason. Yep, it constantly loses connection with the server and takes longer than I'd like to reestablish said connection. You can send temp and time instructions to the over ... but then you immediately need to walk over to the oven to accept your instructions that you just sent over. So, what the heck do I need this app for? A timer? Nope. My phone already have a nice enough timer. If anything, I can set multiple timers on my phone without having to worry about the oven turning itself off. I don't know about you, but I like to baste my chicken ... and I don't necessarily do a great job watching the time. Hence the need for multiple timers. So where does this bring me? The regret of buying the more expensive oven. Both features of due flex and wifi were basically the only differences of a version that is less than half the cost of this oven. Yet, both features are seriously flawed. Some good things ... - I did notice the difference of convection. Muuuuch juicer pieces of meat. - it reached the desired temp in about 2 minutes faster than my 10 year old stove - multiple size stove tops are neat ... but if you're a simmer in the front type of guy/girl forget about it or if you're a boil a big pot of water then you'd probably want to stick to the front - it makes neat sounds and has cool lights. The time is a big ol bright blue color that will light up your kitchen at night. There's no need for a night light in the kitchen. - this thing is pretty darn efficient as far as BTU is concerned. Again, I'm not sure if it's the whole convection deal going on, but I cooked my chicken in about 20 minutes less than I usually do and it came out juicier. The great lemon "sauce" I made burned, but it was hard to not acknowledge the juicy chicken under the probably to crispy skin. Would I recommend this particular model? Nope, Save yourself $1000 and just get the single version of this stove. I fell for the "ohhh, new technology (to me) and I have to have the big boy version" itch. Will I like this down the line? Maybe ... but right now I feel like I wasted quite a bit of money on features that don't really work. It's like buying a big fridge that has a built in TV / screen but you're never in the kitchen long enough for it to matter.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic... After Looking Around = THE ONE!!!

    Posted
    JBinCalifornia
    • My Best Buy® MemberMember

    It's the oven that makes me want to cook more at home again, and what a great 3-4 weeks so far! We also paired it with a new Samsung microwave, 1.6 cu size, and took it back -- instead spent just a little more for the 1.8 cu (Model #: ME18H704SFS ...has nice LED lighting, and very quiet fan, larger carousel glass...fyi, another big box hardware store had for an identical price, as Best Buy didn't so many in stock, so we could install on our own for the timeline we had). After comparing other split 1/2 style ovens, this one 'bakes' the cake -- ha -- wasn't sold on others have fixed 2-door spaces, after looking at the Samsung Flex Door and removable divider wall, it really is amazing. What you get is 1) half ovens... 2) whole oven... 3) bottom storage drawer, which other half-ovens eliminate altogether (take a look for yourself, you'll see. Didn't really notice that at first.) Really smart design (10 stars for ingenuity). The inside lighting is good, and each half has its own convection fan. We were first able to bake cookies, and then battered fish filets the next day, and then pizza the next easily in the top half... and for Thanksgiving, well, everyone came over and we put it through the paces, with separate temperatures top and bottom. Did I say, It's the oven that makes me want to cook more at home again? Don't forget the range-top, too! The included griddle = a personal favorite... has a lighter weight than cast iron offerings, plus nice curved end handles for lifting, and FUN to use. It's also ceramic -vs- iron, so it wipes and rinses clean easily, plus don't need to think about seasoning or rust. If anyone can recommend a nice Wok, thanks... hoping to try out the circular Wok ring soon! (I do love cast iron, so the 3 rangetop burner trivet pieces are quite authentic, yet also fairly light, simple and sturdy. Pictured, are 2 large bamboo cutting boards from a big box store... we put these across the top of our burner covers when not in use... just a tip to max space in our little home, plus keep crumbs out of the stovetop). Knocking off 1/4 - 1/2 star for pet peeves: the Clock could be centered, and perhaps larger; it's also way too bright (workaround: put a piece of scotch tape over to diffuse the brighness). Neutral Stars: there is a Wi-Fi app, but honestly it's probably overkill... and the connection process is a little odd. So, total stars = 9.5 - 9.75 (out of 5.0)... to share, it was challenging to see this model in person, since only about 1 of 10 stores in our area had them on display. So, if you're "buying blindly"... no worries, look no further, and as they say, "you know you want it, so just put it in your cart already..." We also were thankful for extended financing, and also found the Best Buy extended 5-year warranty the least expensive compared with other sellers. It's a step up from our 12 year old, failing oven, for sure... we could have spent much less, but know we'll enjoy this for many, many years to come. It's THE oven that makes me want to cook more at home again!!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Works. Bad Design

    Posted
    Pukfan
    • My Best Buy® MemberMember

    First of all, if you do get this I highly recommend getting the Geek Squad protection. We had an issue and BB was awesome in resolving because of this; we also got a matching Samsung product without GS Protection - going on two weeks and still no resolution with Samsung. Our unit had a defect - thank god - and we were able to return it no charge. The good: This looks nice in the kitchen at first, and we liked the flex duo oven for the most part. The Bad: Whenever we cooked anything in the oven, the range top to include anything else sitting on top would get too hot to the touch. It's like there was no insulation between the oven and the range top!. The controls on the back are tough to see - I have to turn on our MW's light to see them. Setting options (like the clock) was a pain - too many taps needed and you have to either use the manual or remember which of the nine options govern the setting you are interested in (I think option 9 was the clock for example). The range top (with Black SS) get's extremely dirty very quickly and is hard to keep clean. There is no way to simply keep things warm or simmer - setting burner on its lowest setting still results in burnt spaghetti sauce (see also hot top from earlier comment - cannot simply move non-active burner if you are cooking in the oven at the same time). No light or anything to let you know if range top is still hot. On one occasion, the wife accidentally started the range when she leaned over to tap the oven controls! Overall unsafe design. Highly recommend reading the manual from front to cover - racks inside the oven have to go on specific racks to ensure you cook specific foods properly - way too complicated IMO. Bottom line - looks good and has a ton of neat features on paper, but does not deliver. If you ignore the reviews and just have to get this - get the Geek Squad Protection.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you very much for sharing your experience. We will definitely work towards improving this process for all of our customers. ^Susu Samsung

  • Rating: 5 out of 5 stars

    Amazing Appliance

    Posted
    Paramaniac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The day we purchased this oven, we were only looking to replace a broken dishwasher. When we saw the display with the shiny Black Stainless Steel, we knew we had to have the "matching set". First, the Black Stainless Steel has an absolutely amazing looking finish. It is easy to clean and doesnt get streaky like the old one did. Second, regarding the double oven/single oven feature, I was initially quite skeptical about having it actually cook at 2 different temperatures. After cooking our Thanksgiving turkey in the bottom oven and using the top to cook various pies and side dishes, I became a believer. I dont know how Samsung did it, but this oven was able to maintain 2 distinct and accurate temperatures through out the day and the convection feature cooked an amazingly juicy bird. The "jet engine" burner (as I like to call it) boils water in what seems a matter of seconds, the simmer burner gets just warm enough to maintain a nice simmer and the center griddle is perfect for bacon and pancakes. I have toyed with the app that can be used to control the oven, but prefer to actually use the manual controls. Overall, this is one fantastic appliance and I wouldnt hesitate to recommend it to a stranger or a friend. If you are in the market for a new oven, this one will definitely meet and exceed your expectations!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could Be Better

    Posted
    Cattlebaron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this primarily because of the unique dual oven feature. After nine months, I do like that very much. Space saving and seems to heat and cook correctly. Easy to remove the center divider (problem is where to store it!) to utilize the entire oven for larger meals. However, the oven vents hot air out of the top rear of the unit all the time when it is on. I have to run the fan on the microwave hood to vent the heat out of the kitchen anytime I use the oven. I have never had an oven do that before, and it gives no reason for it in the manual. The middle grill is a great idea - too bad the design is flawed. The heating element is very small and only covers about 2/3 of the provided grill. If you don't keep all the food pushed to the center of it, the food doesn't cook. Lastly, I have a gas range, and the stove-top heating elements sometimes do not all “fire” up. I have to turn it off and on a couple of times to get the jets working correctly. They put both the big elements in the front, and the small ones in the back. They should have staggered them so pots/pans would fit better. The storage space below is quite small – just an FYI – I suppose because of the dual oven design.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hello, Cattlebaron. Thank you for taking the time out of your busy day to share your feedback with us. I've included a link that addresses the ignition issues you seem to be having with those burners and hope you find it helpful (http://bit.ly/2EgJV3b). Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Great stove

    Posted
    EdwardG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    What attracted me to this stove was that I was looking for a one that had the capability of having a double oven. What I liked, was that this one had one that could also transform into a large single oven when needed. Some of the other brands had that option, but most of them had the bottom rack almost on the floor. Who wants to try and lift a turkey that is so low? I was pleased that it also had a drawer on the bottom. What really won me over was the variety of burner sizes, from a very small one to the large 18,000 BTU super burner. I also love that it has the griddle and the wok ring. I gave this stove a real workout on Thanksgiving and was thrilled with the results. The oven cooked the turkey perfectly. I used the smallest burner for keeping the butter melted without burning. The largest burner was great for heating the water up to boiling for the potatoes. I was able to have the turkey, which wasn't too big, in the lower oven while doing the yams in the upper one. The stove is easy to clean up and I really like that the top is flat across. I have not used all of the features yet, like proofing, but I have faith that they will be as good as the rest of the stove. I haven't used the connectibility feature, and probably won't. One word of caution, is that things cook a lot faster than you might expect. I'm having to go with the lower time needed for the oven. Also, some things cook better in the lower or single oven than they do in the upper one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Oven

    Posted
    KosherPickleMcGee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The flex option on this oven is great. You can have one big oven or two smaller sized oven. When you put the divider in, the "two" ovens are not very large. Do not expect to be able to cook a 20 pound turkey in one and two large side dishes in the other. Lucky for me, my turkey goes on the grill. The convection works great. I made cookies that turned out great. No complaints there. There is a good amount of heat from the oven that ends up in the rear of the stovetop. The buttons take some time to get down. They are a different. But once you have it down, it is not problem. There are many different kinds of cooking options. I have yet to try many of them. The Wi-Fi is kind of useless since you have to confirm the temperature on the range itself. I like the stovetop. The power burner has an outer ring and an inner ring. It came with a griddle that I have used multiple times with no issues. I have yet to try the wok attachment for the stovetop. This oven cooks food great, and has many cool features. It has some flaws, but nothing too crazy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Design is kinda weird but otherwise great!

    Posted
    Lilypad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The range is POWERFUL! After two months of use, all 5 burners work very well. The control pad is super easy to use.Love the idea of a dual oven but the design gives me pause. I love the fact that the broiler is at the top (no more feeling like I am broiling food on the floor *YUK*) but the 'top' oven is a little too small bake something without it burning so if you want to only use 1/2 of the oven, you must you the bottom half to prevent burning...which means you have to open the whole oven door rather than 1/2. So it's a slightly weird design. That being said, it's still a great appliance. The double convection is super cool and it comes with a wok adapter and a grill pan. The bottom drawer provides storage as well! Overall it's a beautiful appliance and great for my tiny galley kitchen. The black stainless can scratch and dent so make sure you take off all rings, keys or anything else that might be metal or hard before installing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect

    Posted
    Augustwoman
    • Verified PurchaserVerified Purchase

    My 5 year old Kitchenaid Range died and it would of cost $903.00 to repair it. Sad. Our repairman suggested we purchase a new Range and truly and highly recommended the Samsung Range. He asked if I loved to cook and I do, he said you will love Samsung. He said Samsung quality and reliability will not disappoint you. Nor will it leave you hanging at Thanksgiving....yup 2018 Thanksgiving. I muddle through but it took twice the time to roast the turkey. So to close my review of my new Samsung Range is perfect, it lives up to my repairman’s high recommendation and my high cooking standards. Thank you Samsung for the quality you have built into this product....it is perfect.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not your typical double oven range.

    Posted
    bradysgranny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The minute I saw this range I wanted it. I wanted a double oven range and this is a single oven and a double oven. The top oven works great for small items like one pan of cookies or a small casserole. Then when you need it you have the full space of the whole oven which works out great for holidays and big dinners when you want to cook a whole turkey or a large ham or roast. Being able to cook at two different temperatures is great too because a lot of the time you need a higher temperature for one thing and then have to wait. With this oven you can do both at the same time. The top of the range is also nice. I like the big grates. They are easy to take off and makes cleaning the rest of the top easier. The really big burner is good for cooking a very large amount of anything. All in all I am very pleased with this purchase. Having purchased a refrigerator and microwave at the same time I am happy to report that they match in color perfectly, black stainless, and gives my kitchen a great look.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Oven is 0 for 2

    Posted
    Jonathan
    • My Best Buy® Elite MemberElite Member

    Originally purchased an open-box unit. Upon installation, oven turned on for a minute or so before giving error code C-A2 (cooling fan error) . We exchanged for a new unit at added cost. Upon installation of the new unit, oven does not turn on and gives error code C-F0 (Main control board communication error). With limited options, we will likely setup yet another exchange, though possibly for a different unit. Very disappointed. Though I imagine I may have the list of Samsung error codes memorized by the time we get one that works.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the range

    Posted
    Bimerok
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love this range. It looks good and cooks good. The 18000 BTU burner is awesome. We still haven't explored all of its functions yet, but what we did is great. The double door is also great, which lets you cook 2 separate dishes at the same time or just use half of owen instead of heating the whole thing. We were looking specifically for this type where you can take out separation divider and still have a full size oven. Couple of small negatives are the igniters for top burners take some time to ignite gas and you get a bit of gas smell befor it ignites. Another is Samsung's app that you pair with this range. The app is a joke and pretty buggy. The only thing that I find it to be useful is that you can check to make sure that all burners are off when you are away (when it eventually connects). Obviously you need to connect the range to wifi. The two small issues above are not enough to deduct any stars though.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this beast

    Posted
    Bradygotowned
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was the last appliance we needed to finish our Samsung kitchen and my second favorite behind the family hub fridge. That being said here is my honest review... The burners are amazing, they all function as advertised and the wok holder is awesome as well as the center griddle plate. The flames adjust quickly and are very impressive in their own right. The stove top is a tad hard to keep clean but anything that gets grease and cooking liquids on it will be a little hard to keep clean. The oven is amazing as well. The top was hard to get used to as the burner is right above the food but we adjusted quickly (by the third use we had it down) and were making all of our oven favorites without any issue at all. To anyone saying the stove top flickers it's probably your btu setup which isn't the ovens fault.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good

    Posted
    stepfordwife
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I enjoy this stove. The burners on top are super quick and boil water or any food super fast. I had an old stove so I have to get used to the quick cooking of a current stove ha! lower your temperature a bit if you are transitioning from an old stove. I like the double oven idea-but I am so disappointed that the top oven is convection only. Nobody told me that when it was sold to me and it is a huge problem. I end up cooking everything in the lower stove. so what's the point of the little stove-i thought it would be handy when there are just two of us home. It is easy to clean and I do enjoy the drawer on the bottom. That is a big bonus because that way the lower oven drawer is up off the ground which I heard is a problem in double ovens without the drawer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Range/Stove

    Posted
    Benny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is by far the best stove/range I have ever owned in my whole life. It has your four traditional burners and then a long 5th burner in the middle with a griddle added with the stove. The functions are amazing. It has an oven that doubles as two separate ovens where you can bake two separate items at completely different temperatures of remove the barrier and use the whole oven for a large turkey for example. I come from a state where most of the ovens are generally electric but after using this gas Samsung range, I absolutely love it. No Samsung nor Best Buy paid me for this review. I did this review by myself for anyone who is on the fence about getting a Samsung range.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not what I expected

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I should have looked into how a double oven works. Top oven is heated by a broiler and burns cheese on pizza. I'm afraid to use it for meat. So I'm stuck using lower oven which is very low. Also, I had to adjust temperature since it wasn't set right from the factory. And the second time I used the top oven I got a code saying cooling system wasn't working right. So we had to unplug the stove and wait 30 seconds. Not an easy task, as it's a very heavy stove. If it happens again I'm calling Geek squad. All in all I wish I had purchased a stove with a regular oven. Half the price, too! I do like the looks of it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very pleased with purchase

    Posted
    MzMary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this dual-door oven thinking I could heat small items in the top portion, similar to a toaster over, not having to heat the entire oven. My first attempt at using just the top portion was disappointing. The oven did not heat as expected, failing to reach the entered degree. I contacted Samsung about the issue and they were extremely helpful, sending out a repairman within 2 days. The repairman indicated the top oven works most efficiently when it is used in conjunction with the bottom oven, baking multiple items at differing degrees. I was told to use the full oven for best heating performance. I have no complaints whatsoever with the main/bottom oven as it performs as advertised.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast cooker!

    Posted
    padams1970
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This range replaced a 15 year old GE gas range. The old range was not consistently lighting the burners, and the igniter for the broiler was shot. I was tired of replacing parts, so went with this Samsung. The Samsung is much faster at everything. The front right burner is much larger than my old range. The medium size burners put out more heat, and the oven heats up faster. I've had to re-learn how to cook, I burned a few things in the process. The only drawback is that I can't seem to get the "smart" features to work, the range does not want to connect to the app on my phone. Seems to be some comparability issues with the newer versions of android.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Range and features

    Posted
    NickB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Samsung Range has great features. Double oven works great and able to cook two different dishes at two different temperatures with two individual timers. Love the Convection ovens features, they work great still getting used to the speed of the cooking compare to a conventional oven. Automatic temperature conversion for convection oven is a plus. My wife loves the large high BTU burner as the extra heat cooks food much faster than the regular burners. The roll out rack in the oven is also a plus. Overall very happy with our purchase and would recommend it to anyone looking for this type of range. Great range for an affordable price!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    2 damaged stoves and waiting for #3

    Posted
    Rosiesmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    1st stove had large scratch on the display panel. Figured after spending this much on a stove, I wanted it in A-1 shape. Replaced 1st stove and that one had a much smaller scratch on the display and was offered a gift card to keep it. Touched it up with Sharpie and it looked good. Started the oven for the recommended 30 mins and after reaching the desired temp an error code appeared on the display. BestBuy said it would be quicker to get a replacement stove than waiting for a part. It is four days til Christmas and I'm really crossing my fingers that the new one will be problem free.

    No, I would not recommend this to a friend