Customer Ratings & Reviews
- Model:
- NP940XGK-KG1US
- SKU:
- 6572180
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Galaxy Book4 Pro for its excellent build quality, impressive performance, and the smooth operation of its Intel Core Ultra 7 processor. The laptop's touch screen functionality and satisfactory battery life are also appreciated. However, some customers have noted that the laptop tends to generate heat.
This summary was generated by AI based on customer reviews.
laptop is perfect and it is delivered on time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is perfect and it is delivered on time to me
I would recommend this to a friendGlitchy, black screen/Not worth the cost
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is one of the worst I've ever had and it is 100% NOT worth what it costs. My screen is constantly glitching/flashing black when I do too much on the computer. It sometimes happens during important interviews and meetings as well, hindering productivity. My laptop also freezes quite often. I'm disappointed in Samsung. I guess I expected more since they make great phones. Next time I'll go with a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey SM0826, thanks for taking the time to share your thoughts with us about your Samsung Galaxy Book4 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Windows laptop or tablet PC screen is flickering, displaying dead pixels, or has colored lines, you may need to update your drivers using Windows Update or Samsung Update. You can also try adjusting the screen resolution. Please take a moment to review, "Samsung PC screen flickers" and "Samsung PC runs slowly or freezes" to conduct some troubleshooting steps to help resolve what you may be experiencing with your PC. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Build quality
Solidly built laptop, A+++
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.there's no more plastic in its build, so it feels super premium, and solid....The book4 pro 14" now has 2 fans in it, which gives it more cooling power,,,, Its been an awesome laptop so far!
I would recommend this to a friend Don't buy, spontaneous cracked screens!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 3-month old Book4 Pro 14" has a spontaneous hairline crack across the screen, and Samsung REFUSES to fix under warranty, claiming 'physical damage'. I have used it gently at home without ever dropping or stressing it, the laptop has perfect chassis, no scratches even, but screen is cracked without warning!!! Please search web before you buy, it's a common problem. My 1+yr old Galaxy Book3 Pro 360 has TWO hairline cracks across the screen ... again, no drop, no stress, just cracked on its own ... and again Samsung refuses to fix, instead charging >$500 for the repair. Not worth it!! Do your homework
No, I would not recommend this to a friend
