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Customer reviews

Rating 4.6 out of 5 stars with 201 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Galaxy J7 Crown's ease of use, camera quality, and screen size. Many also appreciate its affordable price and long battery life. Positive feedback highlights the phone's features and available storage options. While some negative comments exist, the overall sentiment is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 201 reviews
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Decent phone for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent phone. I am a little unhappy with Samsung in general with their programming of their phones. The last couple years they seem "sloppily" programmed to me. The camera and display are very good. The sound is also very good. Battery life is longer than my last Samsung, but not as good as the LG Fiesta I have.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Easy to use and long-lasting battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was easy to setup including transferring information and apps from my old phone. I can use the phone all day and it still has battery power at the end of the day. And it was priced right for my budget.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great size!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an early Christmas present for my mom and I was worried it would be too big for her. It is actually a great size and feels really comfortable in your hand. Nice clear screen and easy for her to manage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Excellent phone with lots of fun features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone to replace my broken phone that is part of the government assistance program. It has so many fun options! I love the camera and all the features. It was also a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Excellent phone, excellent price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone to replace a previous TracFone Samsung smartphone, just for a larger screen. I used SmartSwitch app to transfer data and settings to the new phone (do it before activating on TracFone), so setup was simple. Have had zero problems with either Samsung phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was forced to get a new phone to upgrade to 4G service. My other one worked fine. This phone is bigger in size, so I can type faster and read clearer. All in all, this was a good buy for my limited usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bad information on compatibility

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Fitbit Charger 3 from Best Buy. When I attempted to link it to my older Samsung watch I learned it was not compatible. I checked on line with an advisor if the Samsung Galaxy J7 Crown was compatible with the Charger 3 and was informed it was. I then purchased the J& from Best Buy. I spent over an hour trying to connect my new phone with Fitbit Charger 3, and the agent with Samsung could not make a connection. Later my wife used her moto E4+ and was easily connected to what is now her Charger 3. I'm now planing to purchase another watch and I doubt very much I will seek guidance from your website.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    He loves it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift to someone. He said the quality was so great especially for the price. The screen is decide to size and good quality resolution. He uses it for many things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone. Glad I got it through Best Buy. Read a review about having to turn phone off then on to get calls & texts. Haven't had this problem. Had to get use to things that are different from old phone, but was able to plck them up easily. Works great!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for the five stars, Barver. We appreciate your business! ^Elizabeth Samsung

  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    Great Phone and Great Price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone to replace a previous TracFone Samsung smartphone, just for a larger screen and better camera. I used SmartSwitch app to transfer data and settings to the new phone, Setup was soo easy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Very good phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iove this phone. Can do very thing a expensive phone can do. The camera is great very good pictures and video.Got a memory card and now I can get a lot more apps then I thought. Calls are clear no staic.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Great camera and easy switch from old phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfer of data was easy and good screen size. Takes awesome pictures. Only been using phone for a week now but so glad I purchased it, great black Friday price too!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice upgrade to earlier version.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked extra memory (16GB instead of 8) and higher Android version. Apps are working better now and slightly larger screen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    A good quality phone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good quality phone for the price. It has a very good camera. The large screen is great. It is our 2nd Samsung Galaxy phone with Tracfone & we've never had any problems with service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Enjoying my Tracfone. Large screen easy to read.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Tracfone is easy to use. The large screen makes it easy to read the letters, numbers, etc. Camera is great. Captures great pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    A cell phone worth waiting for.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice touch on the Galaxy J7 cell phone. Easy to use , not to bulky or to small. I am very pleased that I am a proud new owner of one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the services I need, easy to use and a reasonable price, comparable with tracfone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone,I brought two one for me and one for my husband. Very easy to use.It also has a great camera

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This phone is great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such an upgrade from what I had before. Easy to use and I no longer have any of the storage problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    fun to learn on, first smart phone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is easy to hold, large enough to see and very easy to use. First time smart phone user.

    I would recommend this to a friend
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