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Samsung - Galaxy Note9 128GB - Ocean Blue (Verizon)-Front_Standard

Customer rating

Rating 4.9 out of 5 stars with 2274 reviews

99%
would recommend to a friend

Expert rating

Rating 4.4 out of 5 stars with 51 reviews

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  • Rating: 3 out of 5 stars

    I really wanted to like this but it's too split

    Posted
    Pablo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have mainly had iPhones over the years but dip into Android phones from time to time. My first smartphone was a Droid X then I had an iPhone 5, Galaxy S5, Note Edge, iPhone 6S Plus, 7 Plus, Moto Z, iPhone X, and now my current phone is an iPhone XS Max. I really liked the hardware of the Note9 but could not get used to its little quirks, the camera was still lacking, and I hate that there's 12 different ways of doing the same thing and they can't be disabled. First off, I really did like the design. The rounded edges, the edge-to-edge display, the location of the fingerprint scanner, and the S-pen housing were all premium. I even liked the purple color, it was different without standing out too much. Samsung did a really good job designing the hardware and the screen is absolutely gorgeous. Android ran smoothly and I didn't really have any issues with apps. The camera app was a smooth experience and I appreciated the advanced mode, something I wish Apple would add instead of keeping things too simple or forcing me to a 3rd party camera app. I liked that the camera app would warn me if the camera lens was dirty or if I took a picture that was blurry, it would recommend I take another one. I used the S-pen as a wireless camera remote quite a bit. It's an underrated feature that came in handy more often than not. I initially liked the phone so much that I purchased the Galaxy Tab S4 tablet. Then I started not liking it. First and foremost, Android doesn't have a solidified texting experience. I had to use Google Messages if I wanted the Google Assistant to send texts but Samsung Messages was required if I wanted to read and reply to texts using my Samsung Gear S3 watch. I was using the Google Assistant all the time in my car but I couldn't read or send texts because I wanted to do that from my watch. Why Samsung doesn't support Google Messages on the watch is beyond me. Next, because I rely on a voice assistant in my car, I had issues with music services. I really, really like Google Music but they're killing it in favor of YouTube Music. I don't want to settle into a music service only to migrate within a year or two. Plus Google is really bad about introducing a product when it's half-finished only to pull support a couple of years later. The Google Assistant (and Bixby, but that's a different topic) does work with Spotify but it is far too limited for my needs (10,000 song library and download limits are a joke, doesn't support a ratings system, and I can't upload tracks that are missing). I had Apple Music on my iPhones but it's not nearly the same on Android and the Google Assistant doesn't really work with it. I stuck with Google Music but ultimately knew that it probably would not work out unless Google really upped their development of YouTube Music (which they've still pretty much just sat on). For all of the improvements that the Note9's camera offered, it still wasn't very good. I could take some excellent daylight pictures but every smartphone camera can do that. It was low-light shots that were pretty bad, even pictures taken under normal lighting conditions in my living room were pretty bad. Pictures of my dogs had hair that was blended together due to post processing, there were halos around objects, and grain was pretty heavy. Side-by-side, pictures taken from my iPhone 7 Plus looked better. I also didn't like how Samsung seems to have an app for everything Google does. I thought this would have been nice except that communication between my Note9 and Tab S4 was slim. I thought that, by using Samsung Messages, I could answer and read texts on my Tab S4 like I could do with an iPhone and iPad. I was wrong. I might be able to do this with WhatsApp but I like keeping some thing private. Samsung's picture gallery app wouldn't transfer photos between my tablet and phone either. Google Images would work just fine and serve that purpose but why did Samsung release something if it wasn't going to at least offer the same functionality? Their browser was OK but I still preferred Chrome. I didn't like that I could not just outright remove apps I wasn't going to use, I could disable some but just had to deal with others. I don't need the NFL app on my phone yet it's there front and center. The battery life of the Note9 was good, it would get me through the day without issues but it wasn't great, not like what Samsung promised. The battery life was no different than my iPhone 7 Plus but that's a good thing, it was better than my Moto Z which could only get me to 4-5 PM before needing to be recharged. Then there's Bixby. For advanced as it is, it would make some dumb mistakes and now Samsung has even made it worse. Bixby was good at controlling the phone, opening apps, and changing settings. I couldn't access it when in Android Auto mode but it wasn't bad for using the phone. Bixby messed up, for me, when dictating text messages and would often crash. It wasn't the best when asking for information either and could only control Samsung's music app (which drains the battery). Bixby has since been updated with Spotify support but, again, I'm not going to use that gimped service. Samsung has taken away many of the phone control aspects of Bixby. It won't do things now that it could do before, The Verge even wrote an article on how Samsung made Bixby smarter but took away more of its features. I also don't see the need for yet another smart assistant. There's the Google Assistant, Microsoft wants me to use Cortana or Alexa on my PC, there are Echo devices, Google Home devices, Siri for everything Apple, and now Samsung wants to put Bixby on their phones and TVs. Why not just license the Google Assistant and, instead of using Tizen, build an Android-based OS for appliances and TVs? I understand that Bixby gives Samsung control of the smart assistant, it's a very Apple move to make. But there are tons of options on Android and the Google Assistant is still the most accurate and advanced. There were just too many things I didn't like about this phone for me to keep it. I absolutely hated that it didn't sync better with the Tab S4 or any of my PCs (one Wintel system and another is a Mac), Samsung tries to force their apps when Google already makes good ones, the camera was good but not class leading, the battery life was good but not stellar, and there were too many apps that I couldn't remove and only disable. Setting this up too way too long as I had to create a Samsung account and plug in my Google account info, I also had to remove Verizon's text app (which actually has cloud syncing but it's a terrible app), I lost visual voicemail and had to pay extra for it (a standard feature on iPhones), Google's/Samsung's/Verizon's device backup options are not as good as iCloud, Samsung's Gallery app is sub-par, and Google needs to get their game together when it comes to music services. I really thought this would be the phone to pull me back into Android but it wasn't. I thought about the Pixel 3 XL but I wanted more than 128GB of storage (I put a 256GB card in my Note9) and Google doesn't offer that. So I went back to iPhones for now and will wait another year or two before looking back into the Android market. But, if you're already used to all these quirks, the Note9 is a stellar Android phone. If I had a friend that was into Samsung's/Google's universe, I would recommend this to them. If I had a friend who wanted a Apple universe-like experience, I would tell them to stick with iPhones.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey Pablo. Thank you for the valuable feedback.We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a part of Samsung. ^Ash Samsung

  • Rating: 5 out of 5 stars

    Absolutely blown away

    Posted
    JakeE
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Having had my Iphone 6 for almost five years, I knew it was about time to purchase a new phone. I had been doing research on the new lines of phones that had come out recently, and had my eye on both the Iphone XR and the Samsung Note 9. After scouring reviews on multiple websites, I decided to stop browsing and just go into the store and try them out for myself. As an Iphone user for much of my life, I started out in the Apple section and tried out the newest models. The navigation and apps were already known to me and part of me wanted to just go with an Iphone because it would be less of a hassle to transfer things from my old phone. I was also worried about having to learn the ropes all over again on a completely new operating system, which again further pushed me toward settling for an Iphone. This all changed as soon as I had the Samsung Note 9 in my hand. The phone is gorgeous, and the screen plus camera quality were breathtaking. As I played around with the pre-loaded apps and the stylus, I noticed that the price was discounted due to the newer Samsung phones that had just come out. This was a deal that I couldn't turn down. The amount of phone you get for the price you get it at is unbeatable. The phone is incredibly fast and customizable to a point that the Iphone could never match. Sure, there was a learning curve on how to maneuver around the phone and learn the new apps and such, but it is completely worth it. I find new features and customizable options in this phone almost everyday and it continually makes it a better experience overall when compared to the Iphone. The battery life is incredible. After using it almost nonstop for the first two days, I was still left with 40% battery, which absolutely blew my mind. The stylus is great for quickly jotting down notes and even allows you to snap pictures from your phone without touching the screen. Overall, I am incredibly satisfied with my purchase and am so glad that I made the decision to switch to the Note series. If you are in any way thinking of switching to the Note 9 from an Iphone, I would highly advise you to do so, you won't be disappointed!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots to like, but curved screen edges are terrible

    Posted
    nortex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is now my 4th Samsung Galaxy phone device and first Galaxy Note device. Overall, this thing has great horsepower and switches applications quickly and with aplomb. I'm optimistic that Android updates will start picking up as Samsung starts to address that problem hands on. The device is a bit too large for my medium-large hands. Do be aware that case choice will be really important - too large a case and you really won't be able to use this one-handed. Screen clarity and colors are really fantastic. Pictures of fall foliage in New Mexico (no, I didn't know that was a thing either) looked true to life from the camera. Camera, also, is really fantastic and easily as good or better as an iPhone XS. I was excited to try out the note and stylus. However, the ALMOST BEST feature is the screen-off note-taking... that ONLY works with Samsung notes software - what? I use a different app for note-taking, and it seems like screen off can't be configured for that. That said, the stylus design (though necessarily small) and its pressure sensitivity is really well done. What I really, really dislike are the curved screen edges. Most apps don't respect the edges and one has to activate buttons on edges, which can be a little difficult to do. Furthermore, when using the phone you almost have to have a case to keep from actiivating things on the edges accidentally. I'm hoping Samsung puts this "feature" to pasture soon. I was worried about activating Bixby with the dedicated button accidentally a lot - fortunately, that does not seem to be a problem at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great hardware specs for the price

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this for $700 ($300 promo credit from Best Buy during Cyber week). You still need to pay taxes on the full $1000 along with $30 upgrade fee for Verizon. If this phone weren't on sale I probably would not buy. Wanted to upgrade (especially the camera and battery) from a LG V20. The 128 GB space, 6 GB RAM, and battery push this phone above others for the price. Camera is also rated very high according to DXOmark.com. The pictures are phenomenal. You can use them for your holiday photos and they look SLR quality. The stylus is amazing and very easy to use. Notes can be categorized. Actual phone quality is good although I wish the volume level could be a little louder. Speakerphone is good though. Bluetooth connectivity with my car is great. Was worried that a non-circular fingerprint reader on the back would be an issue but so far it's worked fine. I'm new to the Samsung interface. I liked the icons and ease of use for the phone/text/contact features of the LG V20. This is minor though as I'm still getting used to the device after one month. Didn't want to get an LG V40 though for those wondering because the V20 camera and battery didn't perform as great and I didn't want to risk it again with another LG product. Have not tried the Bixby assistant yet or Google Maps. I noticed on the LG V20 the Google maps wouldn't talk the turn-by-turn directions. Very little in terms of bloatware. Most of which I was able to remove. Overall, very satisfied with the device and purchase. This is a very high-performance phone in a lot of ways so you won't be disappointed. It's good to also get an SD card that can back-up the contents of your old phone and not take-up harddrive space on the new phone. Would recommend this phone or if you cannot afford, the S9 categories are also good. Enjoy your purchase!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It has a few cons...

    Posted
    SPod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My Note 4 finally died so I decided to try the 9. The rep was telling me how wonderful this phone was and I was excited to finally try it out...I'm not impressed. AND there's a restock fee of $45 if you don't like the phone, so I'm stuck with it. I have a few issues with this Note that are pretty annoying. The edges are angled and the screen wraps around. Some people like that, (I thought I would) however, with this phone, when you are quickly trying to find a contact the alphabet falls exactly on the crease line on the edge of the phone, making it difficult to select a letter. The letters, when pushed do not respond until you've pushed them 3-4 times because they are right on the angle of the edge. Another drawback I feel is the home button. The home button is at the bottom of the screen, but there is no physical button. This becomes a problem constantly, when you take your phone out to use it the screen is black and you have to turn the phone and push both ends trying to find the home button it's the most frustrating tick to this phone, and you have to deal with it all day long. Finally, I wasn't aware of Bixby before I bought this phone...I've had Google, Siri - these were fine, as you needed to hit the home button at the bottom of the phone or use voice commands...I am constantly hitting this darn Bixby button because they positioned it directly under the volume up/down buttons... it is a third button, Bixby. If you are not used to it you will be hitting it every time you try to turn volume up/down. Bixby comes on and asks a question then doesn't help you it just is in a circle of "Hi what would you like to do?" and never helps you!!! It's worthless, the worst thing about this phone! I'm giving it 2 stars because the storage is much more than my Note 4. I'm finding this phone to be not as user friendly as the rep pushed. I feel for the cost it should not have some of these basic design flaws.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very pleased with my new Galaxy Note 9 workhorse

    Posted
    Earl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After having my Galaxy Note 4 for almost 4 years, it was starting to slow down, and rather than wipe it and start fresh, I decided it was time for an upgrade. I skipped the Note 5, 7 and 8 and am very pleased with my Note 9. The screen is quite large but also quite wonderful. The colors are excellent and the quality is superb. The CPU is much faster than my Note 4 and I have really enjoyed using it for a number of tasks ranging from email, to Youtube, to Facebook, to watching movies, reading PDF attachments and listening to audio books. Splitting the screen and having two windows running is similar to my dual monitor arrangement at home. The Note 9 comes with 128 GB of internal memory and 6 GB of RAM. I added a 128 GB Micro SD card so 256 GB is a lot of room to hold a ton of music, books, movies, pictures, etc. I haven't done a lot with the camera yet but vacation is coming up shortly and it will get used. From what I have seen, the camera with the dual aperture lenses makes for wonderful daylight or low light pictures. I do make use of the S Pen pretty often and find it helpful. The 4000 MA battery frequently lasts almost two full days, a very pleasant surprise. I am delighted and highly recommend it. You will be amazed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone For Productivity

    Posted
    Asnipe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the first phone from the Note line that I have purchased, and all of my expectations have been blown away during the first 3 weeks of ownership. I am a longtime Samsung user, and after toying with the idea of trying out the Pixel 3 XL for some time, I am glad I decided to stay true to Samsung's flagships. The main reason I chose the Note over the Pixel is simple; the Note has a headphone port and a MicroSD slot. These two things were enough of a reason for me to choose the Note, but they are not the reason I have fallen in love with the phone. Again, this is the first phone from the Note line that I have owned, and if I had known what I was missing from the S Pen I would have switched long ago. This is the most accurate and realistic stylus I have ever used and it has truly made me a more organized person by allowing for easy note taking and list making. The phone is quick and snappy, with 6GB of ram and 128GB of storage should be future proof for a long time coming. The screen is beautiful and bright, and the battery is best in class and the best I have ever experienced from any smartphone. The camera takes excellent photos, even in low light. Overall I have no complaints as of yet with the Note9, I will update if that changes. Buy it; you won't regret it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    SteveK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been using iPhone since it came out, 10 years ago. I enjoy it but feel it's somewhat stagnated with every new edition just getting slightly bigger. I'm in real estate & find the S-Pen very helpful for signing documents, taking quick notes when on the phone or talking with someone, taking pictures and making notations on them for inspectors and home owners among many other things. Split screen to receive emails and use the calculator below it without having to switch back between apps is amazingly useful. Scheduling text messages in advance to clients is very helpful. Taking photos and documents from the phone to my iMac is easy via AirDroid, (I don't see where Dex will work with an iMac, I may be wrong and SideSync doesn't seem available) & I can type text messages on the iMac. The things I miss: iMessage. That's it. I can video chat via Facebook so FaceTime isn't missed but iMessage is better than text messages if you want to send a video, E-mail can be used or I have found Samsung link sharing to be very helpful. I do like iPhone, but I am preferring the Samsung. Battery life and wireless charging is fantastic!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful photos and phone calls!

    Posted
    EdmundK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded from a galaxy S4, so the jump in technology was a pretty big one from my perspective! The camera was my main reason for buying this, and it does not disappoint! The Youtube videos extolling the virtues of the camera capabilities are better at describing the color and clarity than I can attempt to do here. The Best Buy sales associate was able to transfer everything from my old S4 right to the Note 9 with no bugs; I did have to re-start my Google voice number, but that was easy as receiving a text and following a prompt, My biggest surprise was the quality of the phone calls- it sounds like the person is right in the room with me, and the noise cancelling is very subtle, yet effective. I have rather large hands, so the size of the phone is a great "fit" for me. I'm very happy with this phone, and look forward to many years of great picture-taking and clear phone calls! (I don't even mind the ubiquitous robo-sales calls now!)

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Powerful / Screen Appears to Flicker to Save Power

    Posted
    BuckeyeOne
    • My Best Buy® MemberMember

    I purchased and tried the Note 9 for a few days. To be sure, it's powerful and feature-rich, but perhaps too much so. The range of functions seems distracting from the phone's overall use. And I'm not wild about the slick (literally) design--the phone is hard to hold onto and the curved edges don't add to the display. Instead, they make the phone hard to hold and view. The biggest problem, though, is that the Note 9's display appears to flicker. From what I can surmise, in order to save battery usage, the screen flickers at a rapid rate. Search "Pulse Wave Modulation" and check out the PWM specs on various phones. It appears that manufacturers turn on and turn off phone screens very rapidly to save power. The rate at which they do this varies, and this PWM changes, from what I can tell, with brightness levels. Only some people see and are bothered by PWM. I am one of them. If you find yourself getting headaches after using the Note 9, this modulation may be why. I returned this powerhouse device, disenchanted with the display and the over-the-top, almost gimmicky, amount of features. Check it out for yourself--you may be fine with the Note 9's display and love so many features. I'm going to try the Razer Phone 2, which is has a rarely-to-be-found (and apparently butter-smooth) 120 Hz display.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerhouse phone with too many features to list

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I waited out to see if Samsung would release more colors as the Blue and Purple weren't really colors that I wanted. I'm glad I did. I found out that they were releasing black/black (snore) and a cloud silver. My interest was piqued. I was on the fence between this phone and the Pixel 3...not XL. My HTC 10 was showing its age with needing at least 3 charges to last a full day of use. I waited for the deals to show up and snagged one before BF. It wasn' the "best" deal but it was the best deal at the time. I'm glad I jumped back to Samsung. My phone prior to the HTC10 was a Note 4 and that was a work horse for at least 2 years if I'm not mistaken. I don't upgrade yearly so when I was finally jumping ship to a new phone I did my research and I'm glad I did. This new Note 9 is beyond fast but of course I'm comparing this to my HTC10 on SD820. The stylus is a nice welcome back for me and the new added features of the bluetooth functionality is awesome. Camera quality is great, phone is fast (for now), and the screen is crisp. I can tell I'll be with this phone for at least the next 2 years. As long as the deals are out there I'd definitely recommend this phone to anybody looking to go large form factor.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone To Buy

    Posted
    Will
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I definitely recommend this phone, as it has a great camera for taking pictures, taking videos, ect. If your a gamer then this is a great phone, as it can handle many games and run them on great quality. The screen is good sized and it fits in most pockets. The finger print sensor works very well and is easy to access, as it is right under the camera so right when you grab your phone you can pick it up and easily access the fingerprint sensor to unlock your phone. The smart pen that comes with the phone is very easy to access, as it is right next to the charging port and all you have to do is push down on the pen and it will pop out so you can grab it. The features are really nice too, there is a whole menu of what you can pick it to do and when your in camera you can just hit the button on the side of the pen once and it will take a picture. The phone has an edge and it comes with edge features so that means you can swipe over from the edge and there will be a list of 10 apps you can have quick access to and its fully customizable. Over all this phone is a great phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing powerhouse with no compromise

    Posted
    Kencochran2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I know there are radical phone designs on their way in 2019, but my V20 ran out of life and I knew I needed a flagship device with none of those ugly notches. Cue the Note 9. Going from a 2 year old phone I thought I wouldn't notice much of a difference, but I was quickly proved wrong. The screen is mind blowing good. So bright, so high res, the OLED technology in this phone is outstanding. The camera is phenomenal. I can't believe how much natural light it has in the dark, and how bright the colors can be in direct sunlight. And the speed is incredible. Say Hey Google and the phone is instantly ready for your question. One big change for me was going to a non removable battery. I know most people already deal with this, but I wanted to point out that the battery so far lasts full work days with a lot of use, usually ending the day with about 50% battery remaining. I have nothing bad to say about this phone. I dont see myself using all of its features, but the fact that none are shoving themselves in my face is a nice change from my last Galaxy product years ago, the S4. And what little bloatware comes on this phone (Yahoo apps) can be uninstalled. If you're looking for the best of the best with no compromises, look no further

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice upgrade from my old S8+.

    Posted
    Jeremy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had one of the early Notes many years ago and wasn't a fan. I thought the pen and supporting software was a bit clunky at the time. Since then, my last six phones have been Galaxy S products. I was due an upgrade over the holidays and Best Buy was offering $400 off the Note 9 with no trade in, which was a great deal and a better offer than going directly through Verizon. I decided to give the Note 9 a try. Overall my experience with the Note 9 has been great. I like the slightly larger screen, compared to my old S8+. The phone doesn't feel that much bigger in my hand or in my front pants pocket. The battery life is a significant improvement over the S8+. I used to get maybe 8 hours of use out of my S8+. With the Note 9, I can go all day and night on a single charge. The new S pen and software is really where this phone shines. Being able to easily mark up pictures with notes on the fly is great for work. I also really like the ability to use the pen as a remote to take a photo or advance slides in a PowerPoint presentation. Most of the other phone features are very similar to my S8+. I'd definitely recommend this phone for someone looking to upgrade, if you can get a good deal on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best!

    Posted
    ncatoffice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I absolutely love this device! I have used an iPhone and Pixel 2,3 this year. I was not impressed with the Pixel 3 at all after upgrading from the Pixel 2, which made me consider the note 9. I was a little sceptical because I had heard a lot about bloatware on Samsung devices. But after watching a few reviews, I decided to switch. I am glad I switched! The phone's probably the most advanced phone in the market today. The camera is great, but to me the most impressive quality of the phone is how it makes certain things convenient like no other device in the market can today; like writing on the screen and sharing, or taking a quick snapshot of a part of the screen using the s-pen. If you use split screens, then there are some nifty short cuts to use those as well. At close to a thousand dollars, most phones have all the basic features like good call quality, good camera, fast speeds figured out. To me, it's the little things / features that this phone adds that differentiates it from the crowd.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Big and Overrated

    Posted
    bagcag2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a fairly large device. I do have an Otter box on it. It is difficult and uncomfortable to use one handed. My hands are not small by any means. The camera is good. Zoomed pics fairly clear. Screen is bright. However, at least my device, the finger print reader is not very responsive. I end up using the PIN a lot of the time. I do have a screen protector on it and the sensitivity is turned up and the touch is slow to respond. I have to touch the screen several times to get a reaction. The S pen might be handy for some, but I have yet to find a reason for it. I have owned this device for 3 weeks. The S9 might have been a better choice or stayed with what I had (Moto Z2 Play). The picture edit software I do like because the option to draw on the pics before I send them back to my boss. The speed isn't really that noticeable compared to the Moto. A lot of Samsung bloatware, but that is to expected. For the Samsung diehards, this is probably for you. I did get a really good deal from BB which is why I purchased this device. Would I recommend this device? For the right person that would use it for its designed purpose, it would be a good choice. For someone that needs a comfortable phone and is user friendly, look at other devices.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback! Samsung is always looking for new ways to meet our customers' needs. ^Lo Samsung

  • Rating: 5 out of 5 stars

    From iPhone to Android

    Posted
    hjsy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have exclusively used iPhones since the S4. With each iteration, I kept encountering the same issues and limitations. After my having my third iPhone freeze up and require a total reset, I was ready to make the leap to an Android. After some research, I decided to go with the Note 9, and I couldn't be happier. Besides basic phone functions, I use my phone to watch a lot of streamed video. This phone's screen and processing power make it a huge step-up in the viewing quality I became accustomed to. The internal storage capacity and ability to add external storage is a simple but HUGE bonus after years of having to constantly delete stuff off of my iPhone just to take more pictures. So far the only thing I prefer about the iPhone compared to the Note 9 is the fingerprint scanner location; if my Note 9 is laying face-up and I want to unlock it quickly, I have to pick it up since the scanner is on the back. It might not sound like a lot, but when my phone is sitting on my desk and I just quickly want to read a text, it can become annoying.

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey there hjsy, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth Samsung

  • Rating: 5 out of 5 stars

    Lov'n It!

    Posted
    DocBrown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my first cell phone that I have ever paid for. Previously it was either one of my product designs <2009 or a recent company provided unit. So, glad to finally ditch the iPhone as a primary mobile. Back to the Note9: Loving the size fits well in the hand. The display is good on the aging eyes and the quality of image is excellent. I am also moving from a Nexus7 tablet that finally died, so I am really enjoying the rollover of all the Android functionality and apps I have used before. To me this is a data device first, phone second. I am finally enjoying the text message connectivity to my Toyota, whereas the iPhone would never work. So far I think the battery run time is excellent. I have only run it down to 20% a couple of time after a day of use before putting it on the wireless charger overnight. Very feature packed; I feel like I need to take a class on how to maximize what it can do for me to get the most out of it. I am very glad to have made the plunge on the purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung Galaxy Note 9

    Posted
    Michelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchashed this phone around 3 weeks ago. So far I am in love with the phone. The battery last me all day on a full charge with moderate usage. The S Pen feature has also come in handy multiple with taking notes to capuring cut outs on a webpage ect. It took some time to get use to the size but when it comes to watching YouTube or Netflix the size is great. I would recomment this phone to anyone who is looking for a nice screen size and long battery usage. As far as durability I do have the tempered glass screen protector and a case as well. I have dropped my phone twice without the case on laminate flooring and no scratches or cracks were obtained. The only con is when I first purchased the phone it was overheating. I now believe that was due to the new transfer of all the data from my old device. I no longer have that issue, athough it will get warm with extensive usage is does not seem to overheat. 4 stars.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Switched from iPhone

    Posted
    Jake
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I don't like iPhone's notch, so decided to try out Android. It's mostly the same. There are some features I miss from iPhone that aren't on here. Like Vibrate on Ring being able to quickly enable vibrate for all apps, while on Android i have to go to each individual app to change it. iPhone's toolbar is also preferable as it slides up from the bottom using the thumb in one hand, while on Android i have to use 2 fingers with a separate hand to slide down from the top. Android also doesn't have a Volume control in it's toolbar either. Other than that, it's pretty much the same, but these little features i've become use to are starting to get annoying now that i don't have them anymore. Oh, having all my music sync via iTunes is gone now too as i have to manually transfer the files, but that's now that big of a deal compared to the other settings. I personally love having the Persona 5 text app and Majora's Mask clock widget. As someone who's use to iPhone, i may use my upgrade next year to switch back. I have a year with it, so who knows, i may end up just keeping it.

    I would recommend this to a friend