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Customer rating

Rating 4.7 out of 5 stars with 145 reviews

94%would recommend to a friend.
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1 Expert Review

Page 1 Showing 1-20 of 145 reviews
  • Rated 1 out of 5 stars

    Already opened with a big red label on top

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Not what I was expecting to receive when ordering a $1200 phone.... big red sticker on an opened box. Mine is even more of a Best Buy exclusive than just the color. By the way, who opens a box with a tape gun or whatever they used to open this thing. I have never seen a knife that can pull that off. Worthwhile to start your 'box opening' videos with the shipping package first, to catch your reaction to stuff like this. I don't look forward to the forthcoming debate about the $45 restocking fee when I return it. And don't get me started on the other S20s I preordered which are delayed and haven't shipped yet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome help

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    every year I go to BestBuy to buy my phone they're always professional they're great they always work with me and they even helped make me appointment and they always take my time into the consideration of their day so I highly recommend Best buy to anyone lurking to purchase this as 20 + that's 20 plus is an outstanding phone I can see myself not having to upgrade for many years to come being a 5G ready

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built in screen protector

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    The phone comes with a factory installed screen protector! It's great but wish I would've known this in advance since I purchased a separate protector that I had to return. I thought the phone would be too big for my small hand after upgrading from the S9 but I'm glad I did! Love the size and I may try the Ultra size with my next upgrade. Haven't tried out all the features yet, but the 'single take' video/photo mode is a favorite feature

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Really like this phone!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I previously had the Samsung Galaxy 9 ..I upgraded to the S20+ and I am very pleased with it. It's pretty much similar to all other galaxy but I really like the size if the screen and the camera quality. My daughter also upgraded to this phone and is very happy as well! I'd definitely recommend this phone to others.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Less intuitive than previous models

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I love this phone, but there are a few things that irritate... like having to close all windows because there aren't any x indicators on the boxes to close them. And if holding the phone, and your finger touches the glass on the side, the touch screen won't work. These are minor, but sometimes they really get on my nerves, but overall, I really love this device. Durable too.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Just got this phone last Friday. Loving it! Had a S7 before this. The S20+ is a great upgrade. Works very similar to the S7, some different features though, but very easy to learn! The screen size is impressive and the display is incredible!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I have owned numerous Samsung galaxy phones. This is one of the best. I like the size, the 128 gb of storage and 5g functionality. The camera is absolutely the best. The camera zoom is powerful and easily focused.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My New Galaxy S20+

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Just when you think Samsung has surpassed our expectations, they tend to take things just a bit higher! All the phone you could ever need. Who could have imagined they could have improved the camera?!? The 128GB internal memory is more than enough for me. Just when I would say that I would not require another phone you up your game another level. Great Job Samsung.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Feels overpriced. But it's a good performer

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Camera, Picture quality, Screen quality
    Cons mentioned:
    Price

    I've been purchasing Samsung's S flagships for almost every year since the Galaxy S2; I skipped the S3 and the S5 because I didn't like their designs. After having owned the S20+ for more than a month, I have to say that it's pretty good. At $1200, though, I feel it's no longer a good value flagship for an S flagship device. If you already have a S10, then the S20 might not feel like a big improvement. Almost everything is just an incremental improvement, like the cameras, the screen, and the performance. But if you're still rocking an older phone that is >2 years-old, then you'll be in for a treat. I hesitated getting the S20+ but I still got it because my total cost after BB gift cards and certificates (plus a trade-in) brought down the price below $300. I would recommend the S20 phones only to people who own a Galaxy S8 or earlier device due to its high price. _____ *Pros: -Big and gorgeous screen. -120Hz refresh rate is very smooth and fluid. -The screen is no longer very curved on the sides, making it easier to find well-fitting glass screen protectors. -The camera launches quickly and the shutter speed is very quick. Photo & video quality is excellent. -microSD support. -Speakers sound loud & clear. -OneUI is getting better and better. -Despite being large and heavy (on paper), the phone feels well-balanced and it's easy to handle. -5G support. _____ *Neutral: -No more audio jack. -OneUI still isn't as customizable as Novalauncher & other third-party launchers. _____ *Cons: -$1200 for an incremental update (over the S10) is too expensive.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Samsung has done it again. Great phone............

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!!!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I really needed this upgrade. The battery last forever. The screen is bright and vibrant. The size is amazing and still fits in my pocket.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it except the new navigation

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    the phone is great. Takes great pictures. My only complaint is not hav6the buttons to go back wit and to close all operations. It's a little frustrating but I'm sure I'll get used to it

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use. Big screen

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I just upgraded from my Galaxy edge phone to this one. Very little difference in the phones so it made an easy transition for me. Easy to use, and navigate.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Been positive so far. A little disappointed there's no headphone jack but other than that been a good upgrade from my S8+.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone works wonderful

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    nice camera works good phone transfer is really hard because the file transfer is easy but apps are a pain updating took two days uodating apps to phone

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More savings with Best Buy

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Bought phone at Best Buy, hundreds if dollars savings compared to Sprint offers. Helpful on line chat, easy curbside pickup same day of purchase, easy set transfer of existing Sprint service.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I've had almost all of the Samsung Galaxy phones since the Epic and this one continues to not disappoint. I thought the hole punch display would bother me more than it does, but it isn't that noticeable once you start using it daily, most full screen apps just add a black bar anyway. Battery life so far is great even with video chat usage.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my phone!!

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I absolutely love my phone. I love the camera, the phone and the setup was super easy!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Best phone outthere! Want the best get yourself a galaxy! 5G doesn't matter this phone works better thank the old one I had.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, arrived quickly

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    No issues, arrived ahead of schedule. Upgrade from a S7 so big change. Easy to use, amazing camera. Totally love it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend