Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $38.89per month
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Galaxy S20 Ultra 5G's camera quality, battery life, and screen size, frequently praising its performance in these areas. Many also appreciate the phone's ease of use and the smooth experience provided by the high refresh rate. However, some customers find the price to be a significant drawback, and the lack of a headphone jack is another point of concern for a few. The 5G capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 317 reviews
  • Rated 4 out of 5 stars

    Amazing...Not for small hands though

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone... the screen is crisp especially if you set it to 120 frame rate.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice phone. Mini computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning what it can do. It does hold a charge for a long time. Enjoying it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Check charging port notify immediately if not work

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always bought Samsung never had a problem. I bought this one,Maybe had it for 5 months and phone is not charging. I took to get checked and was told their is something on charging port that won’t allow it to charge with charger only wireless.. it will be $200 deductible. It has been in a case since bought.. wireless charging it is for now

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone - iffy GPS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the phone has been outstanding in all areas, except one. The GPS has been more than a bit flaky. Starts out strong, but after a couple of days use, GPS-enabled apps (like Waze and Google Maps) cannot find signal anymore. This normally requires a reboot of the phone. Suspect it's not a hardware issue, but something in the code that Google will need to address.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S20 is awesome

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Love it! Love it! Samsung never disappoints with its flagship phones. S20 is everything one would expect from an S series phone. Looks great an performs great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life. I like having the 5x optical zoom on the camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ITS A CELL PHONE!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PRETTY MUCH THE LATEST AND GREATEST AS FAR AS CELL PHONES GO BESIDES THE OTHER TWO MODELS ABOVE IT. STILL NOT BEING ABLE TO SEND OR RECEIVE CLEAR VIDEOS WITH APPLE DEVICES IS ANNOYING BUT IT WORKS PERFECT IN EVERY OTHER WAY.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS20Ultra purchase

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't remember the associates name but he was very nice and was not only taking care of me but also another family at the same time. They had him running around a little but he was very professional and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far amazing. Love the camera and the operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone at a reasonable price. Best buy had the best deal with AT&T on this phone. My husband is pleased with the functionality and size of the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it but...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome and so many ways but I only have one gripe about it. Samsung did a horrible job with the microphone picking up the Samsung voice to text entries. If you like using the Google gboard you'll love this phone but otherwise it makes it a little bit difficult to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!!!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera is a bit big, I would buy a phone cover to protect it. All in all though I defiantly love this phone!!! I wish I could use a VR headset with it :(

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I have ever had!!! Also Best Buy did such an amazing job explaining everything about the phone and set everything up I needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I have had yet. I had upgraded from a Galaxy S9+. The only thing I do miss from the old phone, is most of the sounds I had are gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came with a new sim card and wroked out of the box. Fast shipping and very good packaging. Great price for what you get.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Good phone expensive

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone but I purchased on accident. The size is Very large and the cameras stick out a bit. Graohics are beautiful. I ended up getting the s22 ulta so id have a pen option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought it just before this pandemic

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could use some help but instead of being able to run into the store to ask some questions the stores all closed. I'm sure if I knew what I was doing I wouln't be having problems... Hopefully when the store reopens someone will be able to give me some help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best Galaxy phones ever.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Note 8. Have to say that it is an awesome phone so far. Yes the camera has it's small issues, but the software update coming soon will fix that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 4th Galaxy phone. Good phone. bought to replace an S10+. The only function missing is the pulse rate in the Samsung health app. This phone does not have the sensor. Samsung now wants you to buy a smartwatch. Other than that, a nice upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a great phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using this phone as first line and business general purpose. I love this phone so much, I find it difficult to take my hand off the phone for a second.

    I would recommend this to a friend