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Customer Ratings & Reviews

Your price for this item is $38.89per month
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Galaxy S20 Ultra 5G's camera quality, battery life, and screen size, frequently praising its performance in these areas. Many also appreciate the phone's ease of use and the smooth experience provided by the high refresh rate. However, some customers find the price to be a significant drawback, and the lack of a headphone jack is another point of concern for a few. The 5G capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 317 reviews
  • Rated 5 out of 5 stars

    happy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for my wife. Who needed a reliable phone due to her working from home. Samsung products are top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone provides outstanding service and support. As the subject comes up in conversations, I will not hesitate to recommend the S20 Ultra 5G

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this phone. Alot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy ever. Really enjoys phone number really glad that I bought it I know prom getting it and came faster than thought would

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's big. It's ultra!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this phone. It's a little big though. Nothing against the phone itself, I should have tested before hand.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Not so good device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is advertised for the camera and 5g coverage. I hadn't been able to use 5g on the phone at all. I recommend the other phones in the Samsung lineup over the Ultra 5g

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Galaxy Yet

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Galaxy series phone ever produced. Incredibly fast. Great connectivity. Build quality is top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these phones 2 weeks ago because I needed a new phone my was the Samsung galaxy s8 and my uncle likes his too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Samsung Galaxy S20 is amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great features and I am definitely glad I took advantage of the sale price being offered at the time of purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review for s20

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone does exactly what I need and I do not see myself needing a upgrade for a good while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung Galaxy s20

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was real easy to buy this item, salesman was really helpful and friendly im very satisfied with the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone and an excellent buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my new phone. It's fast and easy to operate and all I have for it is appreciation. Excellent buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team of people , great service as well! With everything going on , the Best Buy team definitely stepped up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lori Varnell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy from Best Buy! Saved me loads of money vs buying from my Carrier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the bomb. I am enjoying having the phone. This is a gift I gave myself for my birthday.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Check SIM card

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone but after 3 months I discovered that I had an incorrect SIM card which caused problems with sending MMS messages. New card not inserted at time of purchase. Working fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing S20 Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love my phone Samsung phones are always amazing. I just got S20 Ultra. It is magnificent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well overly sensitive screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely better then my last phone. The touch sensitivity of the screen is higher then I like. The phone goes nuts in my pocket when I'M working. Often sets up functions that I need to undo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy and my Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always great customer service and knowledgeable about their products. But I'm totally in love with my S20

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gooood

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a really good phone. All buttons are on one side of the phone which takes some getting used too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone works great. the camera is not as impressive as id hope, but still getting used to.

    I would recommend this to a friend