Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $38.89per month
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the Galaxy S20 Ultra 5G's camera quality, battery life, and screen size, frequently praising its performance in these areas. Many also appreciate the phone's ease of use and the smooth experience provided by the high refresh rate. However, some customers find the price to be a significant drawback, and the lack of a headphone jack is another point of concern for a few. The 5G capabilities also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 317 reviews
  • Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this phone for a dew weeks but I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my new s20 ultra. Sceen protector could be better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great flip case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This flip case adds character to an already awesome phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this phone to anyone its great i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience with my phone replacement

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue very happy with this transaction. Thank uou

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this new phone. Pictures are brilliant.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate and comes with a screen protector on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this phone. Samsung is the only phone I buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is just perfection! Best pictures ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone available today. Must have. Great specs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good. Worth the buy. Best buy if you will. Yep.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is part of me.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes calls. Goes on the internet. Keeps my appointments. Streams my music. I'd be lost without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly enjoying my new phone. Love it!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I would change on this phone is putting the buttons on opposite sides. It's hard to take screen shots.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    20 ultra

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know, assume its a good phone. They rang up the wrong one. Never left the store with it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quality product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone feels premium. My only knock is battery life, specifically when high refresh rate is enabled.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    How do they do it?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How is the best buy gave sold me this great phone for $200 less than actual AT&T? Thank you!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Love my phone, but....

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Galaxy Phone. For the performance of the phone, I'd give it a four star. Only reason not a five star is because when talking a text or message, it makes many mistakes, unlike my S7 Edge. The reason for the the two star is due to scratches all over the glass screen and the camera area is cracked!!! I did not drop the phone. Purchased less than a month ago. I am VERY careful with my phone. When I was in Best Buy to purchase the phone, I had a screen protector and case in hand. The salesperson said it I did not need the screen protector because the Galaxy S20 Ultra 5G already has the protection built in. Unfortunately, due to Covid-19, my best option is to communicate via online with Geek Squad . Hopefully Best Buy will replace my phone with no hassle. Going from the Galaxy S7 Edge to the Galaxy S20 Ultra was seamless and did not have a difficult time at all. Honestly, if my phone would not have cracked and scratched, this review would be a FIVE!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    needed a new phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had the s7 active for a few years and needed a new phone. wish there was a s20 active model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Camera

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the camera res isn't what all the hype said. I need to do some more testing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good happy with it not the best phone I ever had but almost

    I would recommend this to a friend