Customer Ratings & Reviews

Good phone improvement over older S9 that upgraded From.

So far so good. Would suggest getting the largest memory for it.

Still getting used to the phone, but I am happy with it so far.

very fast downloading on the internet and long e-mails

its an upgrade from the s10 i had so its ok.......

Good ph. one

The Samsung Galaxy S21 is ok. I find it wants too much information ( Personal stuff ) also it wants to connect all my interactive items as well .... yes I know I can turn this off. I'm the kind of person that uses a phone to be just that a phone.

I've had the phone for 6 months and have had a least 5 system updates. It seems Samsung pushed this phone out too fast and is still chasing the bugs in it. Verizon cell service sucks in the DFW area.

The Samsung Galaxy S21 works as advertised. No massive strides have been made since my previous phone (Note 9), but I do really like the 120hz screen.

Phone is good so far but saleman never told us it didnt come with a charger. Not impressed with the sale overall and we purchase two of the same phones at the same time.

Expected more from Samsung. I purchased and was very disappointed. It seems to lag, I expected it to be much faster with the processor that is in it.

Phone began having issues with locking up and randomly restarting itself within a few weeks of getting it. I tried uninstalling apps and a factory reset which caused the phone to lose power and die. Phone no longer powered on. Best Buy would not do the repair, so I had to mail the phone back to Samsung to be fixed. FYI- - Samsung will not replace your phone even under warranty.

extremely average.... been with Samsung for 15 years. I expected at least a superior camera. this is terrible at best.

Not as good as my Galaxy 7. Must press the screen hard. Limited notifications allowed to make unique sounds per app. Meh.

The process of receiving this phone that was ordered and paid in full for a birthday gift was a disaster. Instead of initializing/ programming the phone with the sim card that was already in the phone (verizon), they tried to use another sim card that caused an error in the initial set-up. Without researching the problem and figuring out that no additional sim card was needed, they decided that cancelling the order the day before it was to be picked up was the best solution. This resulted in having to take off of work and go to the retail store so that the birthday present phone I already paid in full for was not sold to someone else. After spending more than 3 hours on the phone with BestBuy customer service, disconnected 2 times and transferred an additional 5 times to people that kept saying that they were not the right person to talk to, the fine associate at the retail store figured out after only 45 seconds what the problem was and quickly resolved. What a debacle and a lot of wasted time!

too new to tell how this product is. I do not like the messaging display so far...

I am very disappointed and feel really trapped with this phone. I do not like it at all. It is missing things that were on the previous phone I had and I wish I had been able to replace the battery in my old phone so I could have kept it. It is not easy to use and I get very frustrated frequently when trying to use it. There were some simple things on my old phone that were really useful and helpful, but they are not on this phone. I was told it was a phone that is the most similar to my previous phone - but it is not similar at all. I wish I'd been able to try it out because I would have known after the first day that I don't like this one at all. But now I'm stuck for at least 3 years while I pay off the phone and I will stick with it because I have to. But, I will not buy another Samsung phone if they're all like this one. I will look to an I-phone to see if it will be better.

It took 45 minutes to PICK UP the phone I ALREADY PAID FOR. Mana did an excellent job helping me, but the terrible system wouldn't let her give me the phone I already paid for. I had to wait forever because the Best Buy system made Mana jump through 100 hoops just to give me what I had already paid for. Mana did a great job sticking with it and making sure I got my phone, but the Best Buy system was absolutely horrible, and I will never shop with you again. I am also telling everybody I know to never shop with you again, because you people apparently don't think you should give people what they ALREADY PAID FOR. This was by far the worst experience I have ever had buying anything from anybody. Mana worked so hard to make sure I walked out with my phone. I was on the edge of cancelling the order. She deserves a raise and promotion.

Loved the phone but the plan agreement is unfair with post plan pricing.

Did not care for this phone battery life was to short