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Customer Ratings & Reviews

Model:
SM-G990UZWDXAA
SKU:
11034327
Your price for this item is $369.97
The comparable value price is $699.99

Customer reviews

Rating 4.5 out of 5 stars with 496 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-496 of 496 reviews
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had received Phone. Order April 9th 2022. Sad.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,
      To better assist you with this issue, don't hesitate to get in touch with our
      BestBuy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Reference Number: 1144510874
      Have a great day.
      ^Charles Samsung

  • Rated 5 out of 5 stars

    Yay!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working pretty good almost 3 years later. What can i say?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Frill but Reliable mid/high end phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the horrid experience on the Pixel 6, I have decided to switch to Samsung S21 FE. While most would wait until Samsung S22, I have decided jumped on the S21 FE because it is proven to be a stable platform with good battery. The processor snapdragon 888, on S21 FE is also stable and power efficient. The software (despite from Android 12) from Samsung is also very stable on the FE. Definitely recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love mine, but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my S21 FE. I got mine NIB quality open box. For the price I paid, it was a good choice to me as the Pixel 6, which was what I really wanted was out of stock. I wish the phone came with a USB-C to A cable at the least or the C to C cable + charger. I also wish the phone came with a headphone jack or adapter. To say I love my S21 FE is an understatement. However, at $699, I do not recommend getting one over a Pixel 6 or S22. for $599 or less, I still suggest the Pixel 6 instead as it is a better spec phone. I only recommend the S21 FE if the Pixel 6 isn't in stock and you can't go up to the S22.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. Was worth the money. Samsung is always a great brand to go with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow this phone is fast. The samsung interface is a lot easier then I thought it would be. The screen is bright and the sound is very good. I wish the battery would last a bit longer but I guess thats what happens when you have a top tier processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone two weeks ago as it was on a major discount. The performance, display, camera system, and extra features are superb compared to my previous phone. The Dynamic AMOLED 2X made the photos, videos, streams, and content vibrant and color accurate. The performance is similar to the S21 and had no issues unless I have over 10 heavy apps open in the background. My photos and videos are colorful and steady, though I don't like the camera system is exactly like the S20 FE. I don't use the cameras often, so this won't be a issue. Conclusion, this phone is a excellent upgrade from my previous one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hello

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    before you pay over 699.99 the ram you only get 2.5 gb out of 6 gb or ram you will get a lot of storage less in ram the only reason I'm giving this 5 * is the storage and fast charging

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic Gift!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone performed above its expectations. Fast, reliable and responsive. Easy setup and transfer of data. Such a wonderful gift.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    High rating are not true

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experts give this trash 3.5 stars. I think they being too kind. Many cell phone companies are giving away these cheap phones. First, it has 3 buttons (volumne up, volumn down, and off/on) all on the same side. Stupid idea. Then this junk drops call "like lunch"!! I got sucker punched and now I have to pay it off to get a better phone. There are other negative things that people find that don't make any sense. iphone price is ridiculous, samsung crap, and a the other phones are a hit or miss guess. Don't take the high ratings without looking to see why they were reviewed high. :-(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    denvuptown

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to this phone after 4 years with a Galaxy J3, and was blown away by the 256gb storage I managed to get with mine, the J3 only had 1!The ONLY thing I don't like is that I have to reenter my pin every 10 seconds when it shuts off. My J3 didn't ask for my pin until after I had manually turned it off....thanks so much to my best friend for buying this for me when I really neederd it, but couldn't afford. You rock, G.W.!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just average.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the phone 4 days and had issues with hearing and camera. First, while taking photos it failed twice. Came up with 'Warning Camera Failed'. 3 times while talking I lost the hearing on my end. Phone was not on mute. Person on other end could hear me but I could not hear them. Had to hang up and call back. Not impressed.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great purchase for any android users wanting to upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works very good and has excellent call quality

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre but usable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i wasnt impressed the Glass is cheap and scratches very easily, bixby constantly listens to my conversations, the camera is not good, and the software is buggy were it literally will shut down certain systems when i use it for mobile pay. I miss having my lg

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible phone will drop service several times/day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT REDOMMEND. This phone drops service 10+ times per day. New Sim card, factory reset, it doesn't matter.

    No, I would not recommend this to a friend