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Customer Ratings & Reviews

Model:
EB-BG998ABY
SKU:
6446735
Your price for this item is $33.34per month
for 36 months; 0% APR

Customer reviews

Rating 4.6 out of 5 stars with 160 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 160 reviews
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is amazing im really glad i i when to best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. Very responsive. A bit bulky when case is put on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    S21 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the silver still learning even more the phone us capable of. The pictures and video are just amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this phone. Has plenty space. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with it so far, this is my first Samsung device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fitbit charge 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge 4 is nice and easy to set up however it only lights in one color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    S21 ultra fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent. Too heavy for me. Very fast. The camera is amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone with good display and refresh rate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone which is helping with my work

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Galaxy S21 Ultra 5G

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone works but has a few quirks. Every now and then I get a message saying that I can't make a call because it's not registered to a carrier? I have to reboot the phone to make a call. But otherwise it is a good phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ehh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone but Android is in the same place as Apple. There’s not much more you can put into a phone that’s going to wow people. I think I would’ve been better off buying the regular s21 & saving a few hundred bucks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    UltraS21

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is nice looking disappointing that i need to shut it off almosg daily to restart to get service For the amount i paid for the phone a charger and headset would have been great

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way over priced and was told free hbo. Had to get a new plan at a higher rate and hbo is only for a year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    no enough help or stock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough help. There was 2 people helping 1 person then that person walked away. I had to wait 20 minutes for someone to help me. Once i got the help there was no phone in stock and I had to have it delivered. I am pretty much done with best buy. Had the same issue with help when i was looking to buy a Surface Pro. Decided to go direct to Microsoft.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My order

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre ordered January 22nd..for release date of 29th..very disappointed. Here it is February February 12th, and still no phone...and you can't even tell me when I will get it...unexceptable..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Big

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is huge and very heavy. I use it for work navigation and it's too heavy to stay on my car magnet

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, Stacey. Thank you very much for sharing your experience. Your honest feedback helps us grow. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Will not do phone business with them again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had so much trouble getting my discount, keeps saying I didn't return my device@

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cellphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone has a lot of new gadgets to use and good display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another great phone. More of the same we've been seeing for years. A necessary gadget for "modern life"

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    s21 ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would of gave it 5 stars but since doesn't come with sd card slot no deal

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Echo problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has an echo when using wifi only mode on the phone.

    I would recommend this to a friend