Main Content

Customer Ratings & Reviews

$22.22/mo.
for 36 months; 0% APR

Customer reviews

Rating 4.7 out of 5 stars with 35 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers often highlight the impressive battery life of the Galaxy S24 128GB, describing it as "unbelievable" and "surprisingly good." The improved camera is also a key selling point, with users praising its ability to take "awesome pics."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Rated 5 out of 5 stars

    Great phone works great !!!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone i love it so much. Camera is good and screen is great. Best buy helped with the whole process as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera improvement

    Rated 5 out of 5 stars

    Awesome phone!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with the S24. It is smaller than my last phone, which I love. I dropped my older phone all the time b/c it was too big. I enjoy the AI included, it is very helpful, when drafting a text it has a spell check feature. The camera takes awesome pics and battery life is unbelievable! And the person at Best Buy was super helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera improvement
    Cons mentioned:
    No notification light

    Rated 4 out of 5 stars

    Pretty good flagship

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I buy a smartphone, I intend to keep it for around five years at least. I'm the type who uses a smartphone to--other than talk and text--take photos, shoot video (I'm an actor who shoots self-tapes), and go on a few apps such as Instagram. I'm not a mobile gamer, nor do I use smartwatches or VR glasses. Before I upgraded, I had a Samsung Galaxy S7 with a power button on the front. It being on the side of the S24 takes a while to get used to. I also have to power it on to know if I missed any texts (the S7 had a blinking light to signify I received a text or other form of communication). Currently trying to understand the bells and whistles of certain functions like the camera, but so far this phone's camera is an improvement over the S7's. The video (I recorded on my camera app) sounds better on the speakers when I play it back. The battery life is surprisingly good.

    I would recommend this to a friend
  • Pros mentioned:
    Durable
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Easy to use, built well, excellent camera

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i switched from a S20, i think. This phone operates exactly the same, which i was thankful for. My last phone's charging opening got too lose and i would notice late when it hit 10%. charge left. These are nice phones. i know they're considerably more expensive than a $300 phone at Cricket, but my last phone lasted 3 times longer than my friend's Cricket phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful smartphone for the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full of features but it still much less than the ultra. I like the smaller phone that I can carry in my pocket. The S24 has very good battery life which is a feature I wanted when I am out kayaking, hiking, cycling, etc. The camera and the AI features are also really nice

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Great upgrade

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is beautiful and very smooth. The AI photo editing is great and the battery life is impressive. Worthy upgrade from the S21

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung s24

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, upgraded from a Samsung S10. S24 is definitely smoother and a lot faster. However, I'm finding this screen is not very responsive, I have to tap on something several times to make it activate. It concerned me so much that I took the screen saver off and tried it without it, it still requires several touches to activate any thing you're trying to click on. Not sure if this is a s24 characteristic or my phone is broke??

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    Great service from Geek Squad Manager.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Samsung Galaxy before. Only phone I will buy. Collin, Geek Squad Manager was fantastic! He transferred all my data and apps for me, answered all my questions! He knows the products! He was very kind, too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my kid and he loves the colors and ease of using it.

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    Works beautifully

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resilient little phone for a decent price, not a bad add to anyones plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on a great phone. My wife is really enjoying it so far.

    I would recommend this to a friend
  • Cons mentioned:
    Low trade-in value

    Rated 5 out of 5 stars

    Samsung Galaxy S24

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was an upgrade. I had a Samsung Galaxy 51 for about 4 years. It works good, no problems. Only troubling issue was getting only $25 on trade in.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera improvement

    Rated 3 out of 5 stars

    Same as old one

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone performs about as well as my last one, an S8, except the camera works, which stopped on the old one. The battery is much better.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Steve, thanks for taking the opportunity to review your Samsung Galaxy S24. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you would like to provide additional feedback with us regarding your recent purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great it is for my husband who is super tough on phones and he has not had any issues thankfully!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S24

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it it works grate and i love the quality of the photos battery life is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do It

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgrade is the way to go everything comes back to life

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    New phone is perfect

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new updated look. Easy to use and transfer old my old phone data over to new phone.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Verizon is ridiculous. Super expensive. Samsung never really disappoints

    I would recommend this to a friend
  • Cons mentioned:
    Iphone 15 pro max

    Rated 5 out of 5 stars

    This over IPhone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Switched out my iPhone 15 pro max to get this and I love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Translation feature requires work

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Active call translation is not the best and still requires more work for it to function properly. This was one of the reasons i was sold on the new s24 but had I known how terrible it translated (spanish to english) i might have gone with another option. I am an android fan so i will always stick with samsung. For whatever reason my screen sometimes freezes and i cant scroll so i have to close the app and start over. Photos are great, as always.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MoraimaA, thank you for sharing your experience with your new Samsung Galaxy S24. We would love nothing more than to help you troubleshoot any experience you are having that is out of the ordinary you may be having with your device. With regards to the translate feature, there are a few different spanish language packages to choose from depending on region and you may have to adjust the settings to help with the translation feature. With regards to the display of your device, in your settings app under display you can adjust the motion smoothness to help with the scrolling to help prevent the experience you are having as well. We do have the full manual for your device on our website to help with all of the settings of your device and the Samsung Support Team if there are any aspects of your device you have questions or need further assistance with. Thank you for being a Samsung customer. -Elizabeth Samsung

Sponsored