Customer Ratings & Reviews

Best buy is the best! I bought my phone year ago and everything was smooth. I live their credit card with 0%APR

The product is decent, and I am using it right now and I am happy. However, I am filing a complaint on the bestbuy price guarantee policy. It is 100% cheating, or hit or miss. Here is my story: I Purchased Galaxy S24+ in bestbuy store with cash on 04/20/2024. Then placed another order on bustbuy.com for the same product on 04/22/2024. I noticed a steep price drop, so I conveniently requested a price match via online chat. It was approved with case #: 333859xxx. It was said that i am expecting a mailed check for the difference. I waited till 05/12 and got nothing. So I online chatted with bestbuy.com again for multiple times. They were able to find ALL evidence, but just claimed that the case # was empty. So they refused to do anything, and refused to look at the first approval online chat transcript, which was authentic via [email protected]. Ironically the online chat agent refused see the transcript, refused to solve the issue and refused to escalate this to his/her manager. They just played blind and dumb. This is forced me to seek alternative ways to solve it. I have all receipts, transcripts, and evidence. I feel I need to let people know what kind of integrity they may have to face when they deal with bestbuy.

Incredible phone, very good camera easy to use, recommend

The phone is fun. I haven't learned how to use all of the features yet. I so needed the upgrade going from a Galaxy 8 to 24. My concern is storage, as I believe it relies on my google vs storing pics to the phone which is nearly full.

I love the phone, coming from a die hard Iphone user that says a lot. Some small things are frustrating but overall very easy to learn.

Very nice phone for daily use, battery last long. Fast and easy to.use

Screen quality and size is great, processing power is great, battery is awesome (lasts all day), just a great phone in general

I purchased the Samsung 24+ when my old phone broke. The 24+ is a good phone, fast, however, its so different from my other phone. And, because it is a new phone I had trouble finding accessories (ex case).

Long lasting battery. Faster than my S10 plus bu far!

Literally the best phone and and indestructible. I drop it a lot and still looks new also great camera

Battery life last very long, the phone has a very good quality. I am so much in love with the phone

Great hardware, performance, software. No compromises.

Easy to use, comparable to my old phone. Easy to keep all my old apps and content .

Nice phone with great camera features. Good processor and memory. Phone responds very well even after many apps installed.

Nice screen, good camera, the appearance looks similar to iphone except the camera layout imo.

I am no more satisfied that you cannot be, I am a loyal consumer of Samsung and it is the phone I always wanted and I found it unlocked in this store the color I wanted in order to satisfy total satisfaction.

I have had this phone for a while now and I absolutely LOVE IT!! I've been a Samsung girly for years but this one takes the cake! 10/10

I really like this phone. Not as user friendly as my 20+Ultra though. Not very helpful with troubleshooting problems with phobe.

I love this phone very much and the camera is amazingggg

Love it. Faster than my previous phone and great camera