Customer Ratings & Reviews

The best large phone. It work great. Never had any problems with it.

The phone is great. Light and flexible in my hands. I purchased on previously and had to buy another. The picture quality is second to none

Loving the phone. Trade in upgrade from S23 Ultra. The trade in value plus the $150 GC made it all worth it via BestBuy. In the previous 3 yrs I normally did the trade in via Samsung themselves but again the trade in value quoted to me plus the $150 GC, Free Cloud 3 months, amd 1 month of Xbox Ultimate Game Pass package was too good to pass up! Phone is solid. Enjoy it greatly!

Exception screen. Superb battery life. Keep it up SAMSUNG.

Amazing Phone. Love it. Since switching from iphone to android years ago I havent regretted it. Samsung has been hit and miss with their devices but this one is the best one Ive owned so far.

Like it! Like! Like! Like everything about this phone

Very happy with my phone. Ordered through my BestBuy app and picked up my phone in a few hours.

I love it! Very easy to use , pictures come out perfectly, plenty of memory

I Purchased it mainly for its camera and display. I even looked into iPhone 6 but S24 ultra seems to be a better option than iPhone . also it seems to be more valid for money. Also 512 GB iPhone will put a hole in pocket.

Love it! Great features and the camera quality is absolutely amazing!!!

I love my Samsung Galaxy S24 Ultra. I never had any issue since I bought it. Looking forward to upgrade to Galaxy S25

It is renovated, but very good phone looks like new.

Very good camara and feactures. Better if it come with charger.

Excellent device with incredible battery life camera upgrade and charge speed. AI helps a lot with photo editing as well. The titanium body feels much lighter as well.

The experience I had with BestBuy trying to pick up my Pre-Order at the Aurora Colorado BestBuy has been one of the worst customer service experiences I’ve ever had at any store! I walk in to pick up my pre-order on the 31st after waiting in line about 45 minutes. A representative attempts to process the pick up but they begin looking concerned at the screen without any explanation to me on what’s going on. After another 15 minutes, a team lead is called over and then she also is working on the computer with confused eyes. After another 15 minutes, the store Manager (Letty I believe is her name) comes over and doesn’t say “Hi” of even acknowledge my existence. Figured that was okay since she was busy helping the dozens of other people get their S24 Ultras. You can guess what she did looking at the screen. She makes a phone call to BestBuy customer support and after another 15 minutes she looks to me and says, “The system isn’t recognizing your trade in and I’ve opened a ticket with the technical team. I can’t release the device to you and I wouldn’t expect to pick up the device today. I’ll call you before I leave to give you an update.” I said this was awful to hear and if there was something she could offer me for the time I’ve waited and the overall experience. She then looked at me confused and said, “I can’t offer anything as it’s a technical issue and not a store issue.” This was devastating as I waited for over a week for the device and she was telling me there was nothing I could do to get one on release day and it could take DAYS to get! Everyone else was walking out with their devices but me for nothing I did! I didn’t get a call from her towards the end of the day so I went back into the store hoping for an update and turns out Letty had already left… That was news to me because she didn’t make a phone call to let me know which she said she would. I still don’t have a phone and who knows when I will get my device. I know Letty could have done something but was too lazy to call her manager to let me go home with the phone I paid for! I’ve spent tens of thousands at BestBuy buy throughout my customer history and I’ve always paid for their annual memberships. I felt like trash being sent home and told to wait… I doubt she’ll make me a priority this morning to get me a phone and is just waiting to hear back in a “ticket” which is probably being processed in another country for all I know in a completely different time zone… All I want is the phone I paid for!

Excellent phone fast and great pictures, nice performance

Love love love my new phone..reliable and great battery life.

Samsung Galaxy series is the best to ever exist! I've been a loyal user of Samsung for 25 years, and wouldn't consider buying another brand. The ease of settings up personal information, apps etc. is very user friendly.

Great phone and have all features, i really enjoyed it

I purchased this phone as an upgrade from a Samsung A51 5g. With the A51, I was having issues due to not enough RAM, and this phone is much better in that respect. I really like that this phone supports Wifi 6. It has made accessing the internet much faster. While I haven't used the camera/video feature much, what use I have had, it functions great.