Customer Ratings & Reviews

Pretty much a S24 without the pointy corners. A solid phone but not worth upgrading.

Samsung can never go wrong.Galaxy AI is nailing every bit.

Switched over from the fruit company and it's one of the greatest decisions I've made, couldn't be happier with my new S25 Ultra !! Also the Ai features on this phone are next level, in the included photos you can see the Ai make my cousins juice pouch disappear out of his hand, pretty crazy!!

I bought the open box one with the excellent option and it surprised me how clean and brand new it looked, no scratches or anything and everything seems to be working great, love it

It’s perfect my phone, I love shopping at this store. The service is amazing, the staff is very friendly, and they're very understanding when dealing with customers who don't speak English. They're the best.

I've always had a note phone and ultra models the camera system is hands down second to NONE! Love these phones. This time i was smart and purchased the unlocked model

Thank you for offering excellent customer service. I always find what I need, and with seasonal kindness from the staff. Thank you for training very well. I am happy to be part of Best Buy's customers.

I love my Samsung S25 ultra! I have been an Iphone user for a long time and was hesitant to switch to android but I'm extremely satisfied with my purchase!

Very good phone and people are really nice at this location

Great phone but hadware of camera built quality is not that reliable may have some damage in future

Great phone. Very powerful, and amazing AI features.

Very easy to manage/ navigate the phone. Classy yet stylish, no problem with the phone. Silver

I recently upgraded to the Galaxy S25 Ultra 256 GB and overall I’m very impressed with what this flagship brings to the table. Here are my thoughts: What I love • The display is stunning — the 6.9″ QHD+ Dynamic AMOLED 2X panel with 1-120 Hz refresh really makes everything feel smooth and vibrant. • Performance hasn’t disappointed: the Snapdragon 8 Elite “for Galaxy” chip paired with 12 GB RAM makes multitasking and demanding apps feel effortless. • The camera system is top-tier: the 200 MP main sensor, and the upgraded 50 MP ultra-wide are particular stand-outs for sharpness, detail and low-light performance. • Design and build feel premium: the titanium frame, refined edges and IP68 dust/water-resistance give confidence and durability.  • The 256 GB storage gives plenty of headroom for apps, photos, videos — good peace of mind. A few caveats • The S Pen has seen a regression: Bluetooth “Air gesture” functionality has been removed, meaning some remote camera shutter / gesture features are no longer available.  • Charging speed is still “only” 45 W wired: while acceptable, some competitors offer faster charging these days. • Price is high: At a premium flagship cost (~$1,299 for the 256GB model) you definitely pay for “everything”. • For users upgrading from the very recent prior “Ultra” models, some improvements may feel incremental rather than groundbreaking.

I am very satisfied with my Samsung Galaxy phone. The design is sleek and comfortable to hold. The display is bright and clear, making videos, photos, and browsing enjoyable. The phone works smoothly and responds quickly. Apps open fast, and multitasking is easy. The camera takes high-quality photos and videos, even in low light, which is great for capturing everyday moments. Battery life is reliable and lasts throughout the day with normal use. The sound quality is clear for calls, music, and videos. The phone also offers many useful features that make daily tasks simple and convenient. Overall, the Samsung Galaxy phone is a reliable and well-performing device. It meets my expectations and is a good choice for anyone looking for a dependable smartphone.

The Samsung Galaxy S26 Ultra (released Feb 2026) offers a more refined, comfortable design with rounded corners, a lighter, thinner chassis made of armor aluminum, and enhanced, faster AI processing compared to the S25 Ultra. While the 5000 mAh battery remains similar, the S26 Ultra generally offers better camera performance—particularly in low light—and an improved, anti-spy

Alright, so I’ve had the S25 Ultra for a little while now, and just being real—it’s kind of a beast. First off, the screen is crazy good. I didn’t think I’d care that much, but once I started using it, I totally got the hype. Super smooth scrolling, bright even outside, and the colors are sharp without looking fake. Watching anything on this phone just hits different. The camera is honestly one of my favorite parts. I’m not a professional or anything, but I’ve taken some pictures that look like I actually know what I’m doing. The zoom? Ridiculous. I zoomed in on the moon for fun and it actually looked good. And low light shots don’t come out all grainy like older phones—I was impressed. Battery life has been solid too. I use my phone a lot—work stuff, texting, YouTube, and way too much scrolling—and it still makes it through the whole day. Now here’s the thing: it charges fast, but only if you use the right charger. It supports 45W charging, but they don’t give you the charger in the box—you just get a USB-C cable. I bought the Samsung 45W charger separately and yeah, it’s worth it. It charges the phone super fast, like 50% in half an hour kind of fast. Performance-wise, no issues. It’s fast, smooth, handles everything I throw at it—games, apps, switching between stuff—it all just works without lag. Now let me be honest about the S Pen. I don’t really use it. I thought I might, but it just kinda sits there. And when you get a case, there’s this weird little cutout on the bottom corner for the S Pen, and it kinda messes with the whole clean look of the phone. Personally? I hope Samsung drops the S Pen next time and focuses more on battery or trimming the size a bit. Speaking of size—yeah, it’s a big phone. Like, it’s not something you one-hand easily. But after a few days, I got used to it, and honestly the big screen is worth it. Overall? Yeah, it’s expensive. But if you’re someone who actually uses their phone a lot, this one’s worth every penny. It feels premium, looks amazing, runs like a dream, and it’s one of those phones that makes you excited to use it

I bought the Galaxy S25 Ultra (Unlocked) recently and it’s been an amazing upgrade. The phone is incredibly fast — apps load instantly, and everything runs smoothly no matter what I’m doing. You can really feel the power of the new processor. The display is one of the best parts. It's large, super sharp, and the colors pop. The 120Hz refresh rate makes scrolling and gaming feel extra smooth. It's easily one of the nicest screens I’ve ever used on a phone. The camera system is excellent. Photos come out clear and vibrant, and the zoom is actually useful — even from far away, shots stay sharp. Low light performance has improved a lot too, with night shots looking bright and detailed. Battery life is solid. I get through a full day without needing to recharge, and when I do, the fast charging works really well. Wireless charging is a nice bonus too. The phone feels premium in hand — well-built, sleek, and packed with features like S Pen support, water resistance, and great speakers. Overall, it’s a top-tier phone that handles everything I need and more. Definitely glad I made the switch!

I’ve been using the Galaxy S25 Ultra 256GB and it’s been really great. The screen looks amazing, everything runs super smooth, and the phone feels very fast. The camera takes clear, sharp photos, and the battery easily lasts me all day. Overall, it feels like a high-quality phone that’s easy to use and worth it.

After using iPhones for almost a decade, I decided to switch to Android with the Samsung Galaxy S25 Ultra (256GB) — and I have to say, it’s been a refreshing change. I’ve been using it for about a month now, and here’s what stood out: Hardware: Pros: The phone feels extremely premium in hand — solid build quality and attention to detail. The screen is stunningly vivid and super responsive, thanks to the high refresh rate. Anti-reflective coating works great — easy to read even under bright sunlight. The fingerprint scanner is fast and convenient most of the time. Battery: I got the phone set to 80% max daily charge, and at the end of the day I am still left with 15-20% with an average of 4hrs screen on time. Cons: It’s a bit large for smaller hands. The protruding camera lenses make me worry about scratches (a good case is a must). I do miss iPhone’s Face ID — the fingerprint reader occasionally hiccups with a screen protector. Software & Performance: Pros: The freedom to customize every aspect of the phone is amazing. The new AI integration is a game changer — Bixby and Gemini both feel natural and genuinely helpful. Gestures and shortcuts make everyday tasks faster and more intuitive. Everything — from apps to media — feels snappy and smooth. Cons: I do miss Apple’s seamless ecosystem features like AirDrop, copy-paste, and Sidecar since I still use a MacBook. The sheer number of settings can be overwhelming at first (though the search function helps). Came with a bit of bloatware, but easy enough to remove. For longtime iOS users, there’s definitely a short learning curve — but after a few weeks, it feels second nature. Overall Verdict: The Galaxy S25 Ultra is a true flagship — premium, powerful, and packed with smart AI features that make it stand out. While I’ll always appreciate Apple’s simplicity, Samsung got me with the freedom to customize and just get things done. If you’re considering switching from iPhone, this might be the phone that finally convinces you. Highly recommended.

The Samsung Galaxy S25 Ultra is a powerhouse of a smartphone, pushing the boundaries of AI-driven features and premium hardware. Here’s a breakdown of what makes it stand out—and where it falls short. Pros ✅ AI-Powered Features – Samsung has taken AI integration to the next level, allowing users to perform multiple actions across apps using just their voice. ✅ Superb Cameras – The S25 Ultra boasts an impressive 200MP main sensor, alongside 50MP and 10MP telephoto lenses, delivering stunning photography. ✅ Brighter & Bigger Display – The 6.9-inch QHD+ screen offers anti-reflective technology, making it one of the sharpest and most immersive displays yet. ✅ Long Battery Life – With 14+ hours of tested battery life, this phone easily lasts a full day of heavy use. ✅ Snapdragon 8 Elite Performance – The latest chipset ensures ultra-smooth performance, making multitasking effortles