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Customer Ratings & Reviews

Model:
SM-G955UZVAVZW
SKU:
5789019
Your price for this item is $768.00

Customer reviews

Rating 4.8 out of 5 stars with 3974 reviews

Rating Filter

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 3,974 reviews
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .

    Ive had this phone for a couple months now, it works great. Audio/video quality is excellent. Build quality and materials are excellent, it's been dropped several times, a few of which onto concrete; sat on, even stepped on by my little pet goat once. No damage at all, not even a scuff to the case. I rarely use my pc or tablet anymore, phone is just so much more convenient, thats been the case since i got my Note 4 several years ago. Comparing the 2, i really like the s8+ always on display, mostly because i use it as my watch n alarm clock. I dont miss the Notes stylus, i never used it, found it unnecessary. Cameras on both are excellent, i won a photo contest using the note 4, s8+ is just as good if not better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most Beautiful and Functional Device

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    Posted .

    This phone has improve on so much from it's last year model. The camera is awesome. The battery life is perfect (I play Pokemon Go). I had problems with my Pixel XL overheating and battery draining. This device does not get as hot and battery lasts me several hours more than the pixel would. Not only is this the most beautiful device *looks at the iPhone* but it has some features you can really use. Bixby while taking some getting used to has really got me hoping it keeps improving. Overall this device simply cannot be beat right now. I will be looking at the Note 8, as I am a loyal Note series fan (I have owned all of them).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get in the basket!

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    Posted .

    Everyone wants the latest and greatest. I too felt the calling. Now that I jumped I can say the journey is one everyone needs to take. You will emerge yourself in a new world of techno gadgetry that your mind and body have been asking for. Samsung has really outdid themselves compared to apples iPhone. The new high marks now show that Samsung is willing to take great leaps in technology that Apple can only imitate. android phone on steroids is the new Kapow! Again Samsung carries 64.5 market share in the industry. Samsung is poised to be the go to manufacturer of the most enginieous devices on the planet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone EVER!!!

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    Posted .

    Samsung has thrown in the kitchen sink with this phone; it's fast, beautiful and pretty tough. My wife was in my car, and it accidentally flew out of her hands (without a case the phone is slippery) and hit and shattered my windshield. The phone is still perfectly fine, not a single scratch on it, this happened over two months ago!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cell Phone

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    Posted .

    This phone was an Great deal & has awesome features, facial recognition, Bixby which is great for seeing an item you want & taking an picture of & it will take you right to an website, the camera quality is good & the infinity screen is huge 6.2 inches !!! This phone has great call quality & It will not disappoint !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Battery Life & no issues

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    Posted .

    I use the battery saver set on medium most of the time. I turn off WiFi or mobile data when not in use. My battery life is always a little over 4 days between charges. I have screen shots to prove it. No issues so far. Love it. Works great. No regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Mobile Rocks!!!

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    I am currently a Verizon Customer and went in Best buy to get the S8+. The process was seamless and was fast and easy. I will purchase all my future devices from best buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice phone, battery life and pocket dials

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    Posted .

    I traded in an S4 for my S8+ I like the phone but the battery life I was told is bigger than the S8 for the plus version however I get down to 20 or 30 with the screen very dim in just 4 or 5 hours. Also very annoying when your done with the phone and slip it into your pocket it will delete items, move things around send random texts and butt dial too easily. I did have a little of this with the S4 I had but a five fold increase in that since getting this new version. I also did not notice a big difference in bars. Where I work people with other brands seem to be able to get faster internet speeds than I can with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Excellent!

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    This is really the best phone I have ever have and l love it, I have been recommending all my friends to get this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .

    Excellent customer service.. Great staff ... 100% recommendation .. phone takes excellent pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend this product.

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    Posted .

    Easy to use. Great quality. Good support from vendor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .

    The camera is so good and the finger print is cool.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Glass.

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    Posted .

    The whole shell is made of fragile GLASS. This is the stupidest decision a designer has ever made.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Glass back is extremely fragile

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    Posted .

    I had the phone for 3 days, was still getting used to switching from an iPhone to an Android. I knocked the phone off my desk, it fell flat on it's back and the glass back completely shattered. I called Samsung, there was nothing they can do about it. I've never had a phone break, first time for everything as they say. I ponied up and purchased an Otterbox Symmetry case for it. I do have the Geek Squad protection but I'm so turned off from Samsung that instead of sending my iPhone 6s Plus back I paid the remaining 11 payments and I'm keeping that instead. Now I have 24 payments on this GS8+ that is basically now a back up phone. There are good points to it don't get me wrong, but it was less than 72 hours old. I've been an iPhone user for the past 10 years, and I'll continue to be after this. If you purchase please purchase a protective case like the Otterbox or Life-proof and take the Geek Squad insurance!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A really great phone. Definitely flagship price.

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    Posted .

    This first part of my review aims to answer the question, “Why would someone pick up this product?” The answer? I mean, have you seen this thing? A killer display, top-end specs, a battery that (hopefully) doesn’t blow up…what more could you ask for? All joking aside, ever since Samsung’s blunder with the Galaxy Note 7, the tech community has been waiting for what might be the next big thing from Samsung. I’m a Samsung fan, at least in theory (less in practice), but as an owner of the original Galaxy (the Vibrant under T-Mobile), the Note 2 AND the Note 4—I’m very familiar with the great products that Samsung brings to the market. Over the last couple of years, cameras on phones have become, well, full-fledged cameras. The S8+ is no exception to that, although some people would have liked to see Samsung make a bigger update to the camera from the S7 and S7 Edge. But the screen—that is the reason you come to play this game. When I think of a truly hot smart phone design, I don’t usually think “screen.” Sure—screen is important but it’s not the be-all end-all, at least not before the S8 and S8+ were released. The screen on this phone IS the design…and it’s executed magnificently. Upon release, there are a couple of different buyers of this phone. The first is the tech junkie…and that’s where I fall in. The latest, the greatest, the hottest—you gotta have it, and you are willing to pay for it. Then there’s the other folks; the ones who happened to be ready for an upgrade at the time the pre-orders started. Best I can tell, both buyers will love the device. Still, there are a couple of really big factors in picking up a phone like this. You buy this phone because you have to have a top-notch camera in your phone. 4K video, sharp rear-facing shots, a really great (if you’re into that sort of thing) selfie camera…even though the improvements over the S7 line seems nominal, there are upgrades here. It IS a new camera, and it delivers. You also buy this phone because you’re in bed with Google, or Samsung (this coming from someone who is in bed with Apple). I use all the Apple suite of products, pay for their cloud storage, buy their phones and laptops (to the dismay of my bank account balances)…so I recognize the value in living within an ecosystem. If everything you do is already in the Google cloud, and ecosystem is important to you, you’re much more likely to stick with an Android phone. And all those things, no matter how basic (email, photo storage, etc.), are handled without any hesitation from the S8+. And like I said before—you’re buying this thing for the screen. It’s not just about having a super-bright, super-efficient AMOLED display; it’s about having a freaking ginormous display in the body of something that across the industry will have a much smaller display on average. Samsung’s Infinity display with “bezel-less” sides and very little chin and forehead makes for an exceptionally brilliant screen, albeit one with a bit of a weird aspect ratio. But, I’m ok with it. You also buy this if you don’t want to wait for the next iPhone in September…because that’s a long way away. Nothing on this phone should be bad—so build quality, camera, processor, memory, storage, setup, boot time—all are delivered exactly as expected with what is (at least today) among the top 3 best smart phones in the world. We’ll start with the screen. Initially, an edgeless display is a bit of a weird experience. I think I’ll adjust over time, but a combination of the weird tall aspect ratio and the curved display makes for a very different phone experience. The curved display does wonders for handling the device, allowing it to be a bit thinner and easier to hold with one hand. From an experience perspective, where the display bends away from your vision there is a bit of a glare line that makes sense but is a bit on the annoying side. Overall, it’s a very good display—clear, bright, HUGE—but it also takes a little bit of an adjustment if you’re used to a more traditional phone design. The battery on the S8+ is a 3000mAh battery, which is just fine, but seemingly nothing exceptional. As most other reviewers are saying, I guess it makes sense that Samsung is going to play it safe here. But they didn’t have to. For me personally, I typically plug in phones while I drive, which is enough to keep me from having to charge more than once every couple days. And the battery on my current phone (iPhone 7+) is stellar, getting me almost 2 days of charge if I need it—and 24 hours without issue. With the S8+, In the first week, I’ve gone stretches of 36 and 48+ hours on a single charge…so in spite of the seemingly small battery, Samsung’s power consumption management in addition to the low-draw display and processor make this a solid performer from a battery perspective. Let’s talk about some of the not so great features: The speaker on the S8+ is not great. A flagship phone should have better sound output. Again, it’s understandable, since the screen takes up so much freakin’ space…but when you’re with friends and you have to show them that new movie preview they haven’t seen yet, you need some good-performing audio. Samsung doesn’t deliver there with the S8+; that said, the included AKG earbuds included with the phone are really solid earbuds and could easily replace my go-to pair. Maybe those make up for a bad speaker, maybe they don’t. The Bixby button. C’mon Samsung….what are you guys thinking there? I’m an Apple user, who doesn’t use Siri (unless I’m in the car), and even I think you should just go with Google on the digital assistant. All the work is already done for you. I’m not even that upset about not being able to remap the button, but at least let us disable it so we don’t accidentally press it. It is worth mentioning that pushing the Bixby button a second time exits the app, so that’s a nice plus. I also want to talk about ports…this is imPORTant (see what I did there?). Samsung releases this top-spec phone in 2017 with a USB-C port. That’s great. But what kind of cable do they include with the phone? A USB-C to USB-A cable! REALLY? What’s nice is, they give you adapters right in the box—but why not include the cable that can support REALLY high speed data transfer natively, then adapt it DOWN; instead Samsung provides a cable that can’t really do anything more than your old USB cables and an adapter to make it USB-C on both sides (without all the advantages of USB-C). I definitely understand that most people are going to connect their device to a USB-A port, and even the included power brick has a type A port…but Samsung could have really innovated here, like they’ve done in the past, by making everything native USB-C to USB-C and adapt down from that high standard only if required. Computers are now starting to make this a standard port, so why not head that direction now? (Insert statement about “courage” here.) Also a quick note about buttons and sensors. As far as unlocking the phone is concerned: pattern, pin, facial recognition, iris scanner, fingerprint scanner—these are all great ideas, but not all of them (except for maybe the fingerprint scanner) are executed well. I will say that I tend to disagree with most reviewers that the placement of the fingerprint sensor is not ideal; adjusting to the sensor’s position isn’t too bad. What does take some adjustment is getting the dang thing to unlock when you want it to without having to wait; also, keeping it from unlocking when you don’t want it to, like when you’re walking around in the grocery store and Rebecca Black starts blaring, and you try to look around as if it’s not you. This, like any other phone takes time to adjust—but as an avid iPhone user who is used to a front-facing fingerprint sensor, I’m slowly acclimating to the position of the sensor on the back of this phone and think that I will miss it when using my iPhone. So, with the few negatives above—there are a tremendous number of positives that very well might outweigh those negatives. If you’re a native “Googler” and you like top-spec phones, are looking for a big-screen device with a great camera, this is a great phone for you. The design is stellar, but the all-glass finish makes it a bit on the slippery side. Of course, that’s nothing the a case or a skin can’t fix—but a case will inevitably cover up (at least in part) what makes this phone great: the edge-to-edge display. If you’re the kind of person who leaves their phone unprotected, make sure you have the insurance, and add this to your collection. And go to dbrand and get a killer skin (how ‘bout that Black Dragon). If you currently have a small(er) phone, and want a nice bump in screen real estate without adding too much to the physical size, you should consider the S8 before the S8+; it is $100 less, has the exact same specs (with the exception of battery and screen size), but still will perform just as it’s bigger sibling. The list is short—but people who should stay away from this device include those native “Applers” who aren’t convinced they need to go to Android (yet). I thought this might be the phone to make me consider switching back to an Android device as a daily driver, but I’m not 100% sure this is the one. And, as with any Android phone, if you don’t want to spend a lot of time tinkering with settings, skip this one and go buy yourself an iPhone (you sheep).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    !!! Best Phone Ever!!!

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    Was a little on the fence with this since I had a very bad experience with Samsung 6 years ago.. that being said, this phone is by far the best I've ever owned. I think the finger print sensor location issue is way over blown, It's easy to locate, plus if you are like most people, you'll have it in a case and the cutout in the case will act as a natural guide for your finger without smudging the camera lense. Think about all the reviews you read/watched, did you ever see a single one of them put the phone in a case? I read a few articles stating that iris detection is slow (upto 8 seconds), not for me. With or without glasses it's instant. I have always been an android "purist" and never liked phone vendor re-skinning on the user interface, but I must say that in the S8 it provides a far better experience than native android. I was not expecting this and am pleasantly surprised. Performance is through the roof! I am not talking about empirical measurements with bar graphs and comparisons to other phones, just what it feels like. "Browser Jitter" is gone, and interestingly, WiFi download speed is much faster than my last 2 phones, and they were high end phones..... Can't comment on battery life, too soon to tell, but preliminary indications look good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality

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    Posted .

    I've read some negative reviews and lots of great reviews. As to the negative reviews I would like to say that ANY phone will break if you drop it hard enough, IF it's not protected by a case. Buy a case, don't be cheap and skip having one. A phone is an investment. protect it from day 1. It's a great phone. It works well. I'm very happy with mine. Stop ragging on Samsung. Nobody is perfect. Mistakes happen in any company. Let go of the past. Accept each new device on its own merits and quit judging it based on a past device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST ANDROID SMARTPHONE..PERIOD!

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    This is my first Samsung and I have to say I am EXTREMELY impressed with this smartphone. I tried out all the flagships so far when my current phone stopped working thanks to my son dropping it in the ocean but I digress, and picked this one hands down! Coming from an LG G2 which in its day was one of the best, the screen on this phone is just AMAZING! I truly did not know what I was missing not having a "AMOLED" screen. Colors and text are just so crisp and clear it is an understatement. I have not had any build or red tint issues as others have described and the phone is extremely fast, lag free, and overall operates smoothly like butter! Of course I haven't loaded it up with a lot of apps and games either. Time will only tell. It has so many, and I mean, MANY customizable features it is hard not to find a feature that is not tweakable to your liking. Call quality is excellent and the speaker Is very loud and clear even though it is a single firing one on the bottom. The camera is fast to focus and takes excellent pictures as well, even in low light. Mine is a Verizon unit btw- Is this a phone or a piece of electronic art? I haven't decided but it is truly AMAZING!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unless You Need The Pen, Skip the Note 8!

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    I've had my Galaxy S8+ for about a week now, having spent a long and frustrating 2 years with the LG V10. The difference is like night and day. The battery life is outstanding (Only drops down to 50% after a full day of use), the screen is crystal clear, the camera is really good, and the whole device is very fast and snappy. There are so many features and functions of this phone that I haven't even had a chance to try out yet. If I had any negative issues with the phone, it would have to be the fact that the Bixby key on the side of the phone can't be remapped for anything else. Also the Edge feature takes a little getting used to as I accidentally triggered it many times when I meant to do a right-swipe. However, that can be alleviated by going into the settings and moving the Edge indicator to a more convenient place. Speaking of placement, please ignore any review that complains about the Fingerprint scanner. Once you get used to the position, it's perfectly FINE. If you have small hands, then, of course, you'll wanna test it out to see if it'll work for you, but overall, the Fingerprint sensor is in a good position and does the job reliably. Also, there are plenty of other methods to unlock your phone including the standard pattern draw, PIN and Password. You also have the option for Iris Scanning, which while it sounds cool, is not for me. You should be warned though that if you are a fan of Otterbox cases you will have to buy a screen protector as OtterBox cases do not have a plastic screen protector for the front due to the curved Infinity screen. I recommend the Zagg Invisible Shield. While, yes, it is pricey, it does come with a lifetime warranty. So in conclusion, unless you ABSOLUTELY need the S-Pen functionality and the dual lens camera, and you don't mind paying $1000 for a smartphone or having a smaller capacity battery, go for the S8+. It's the better bargain for your money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Samsung phone yet

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    I've carried Samsung Galaxy phones since the GS3. Each generation is an improvement over the next and this is no exception. This is arguably the best Android phone on the market. It's gorgeous, fast and intuitive. Obviously the screen is the star here but nothing under the hood should be overlooked. The only things keeping it from being perfect is one, the ability to remap the Bixby button without using third-party apps and two, integrating the fingerprint scanner into the screen. The placement of the scanner is not the best but finding it is not difficult especially if you have a decent case. Using the edge of the case as a guide easily orients your finger where it needs to be without touching the camera lens. Even if you are touching the lens, fingerprints are no problem because it repels them pretty well. It's a shame Samsung didn't have the time to integrate the scanner into the screen because they do in fact have the technology to do it. Perhaps the next gen will. Regardless, this phone is worth the upgrade, even if you upgrade like myself from the GS6 Edge. By the way, spring for the Plus model, the battery life alone makes it worth it.

    I would recommend this to a friend