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Customer Ratings & Reviews

Your price for this item is $636.99

Customer reviews

Rating 4.8 out of 5 stars with 1219 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S9 64GB's camera quality, battery life, and ease of use. Many also appreciate the screen size, available features, and generous storage options, with some noting the improved performance and sleek design. However, some users expressed dissatisfaction with Bixby and the charging port. A few customers also felt the memory could be improved and that the phone wasn't significantly different from its predecessor.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,219 reviews
  • Rated 5 out of 5 stars

    Very user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a previous owner of Galaxy S5 and S7, I found this phone easy to navigate. The only thing I was less than pleased with is the location of the finger print sensor. It's too close to the camera lens in my opinion, causing smudges and effecting picture quality. Other than that, it's perfect for me.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    It is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery was disappointing, great camera I am still learning certain things. But at least it rings which my Galaxy 7 did not.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Samsung Galaxy S9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S9 has lots of great features and the camera is awesome! There is one drawback of not Zagg glass shield friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent function!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves this phone. Runs smoothly and was easy to understand. Packed with so many features that I am still learning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great phone with a lot of options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone has a lot of options. Easy to use and figure things out especially since I had a apple phone for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great smartphone upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 Samsung Galaxy S 9 phones as upgrades to our existing Galaxy S 7 phones. The online rep at Best Buy made the purchase seamless and when the phones arrived the transition from our former phones to our new phones with our carrier was so simple. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife l likes it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had a Galaxy 8 that wouldn't hold a charge anymore that she loved and didn't want to change phones. Now that she has had her S9 for awhile she likes it even better and it's her favorite color, purple. Found a Spigen case that matched the color almost perfectly too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Filled a need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been great. Better than the s5 that i had. Only negative is change from micro to type c port.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't give it a 5 star, too many preloaded apps but other than that it's a great phone. Camera is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for a new android user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had an i-phone but they have become so expensive. After speaking with several people that worked at the store as well as friends, I decided to try the Samsung Galaxy. I did not have any problems adjusting to a new system and I love my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesperson was AWESOME- she helped us get the the right phone for our needs, brought in the Sprint specialist, found out about the 'senior discount', transferred the contacts and all, and stayed past her exit time to make sure we were good. Great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesperson was AWESOME- she helped us get the the right phone for our needs, brought in the Sprint specialist, found out about the 'senior discount', transferred the contacts and all, and stayed past her exit time to make sure we were good. Great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    A true upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too different from the Samsung Galaxy S7 but with new features such as Bixby and better battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone as an upgrade from my Galaxy S6. My old phone was slow, out of space, and the battery was dying. It was cheaper to get a new phone than replace the battery on the old phone. I've always had Galaxies and have no complaints about this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect android phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the Samsung phones. Started with the S5 and have upgraded every 2 years because it is the absolute best phone of any i have used previously. Simplicity of use and freedom of world wide use not tied to one specific family of goods.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good bells and too many whistles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Easy to use. Bloatware is annoying, but manageable.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good phone to upgrade old phone. Camera is great. Love the phone overall

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Screen, battery, emoji

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a lot to complain about. overall great phone. Bought it on the black friday deal which was amazing. My complaints (mostly opinions): I'm not really a big fan of the AR emoji thing. They are kind of ugly actually & pretty lame/basic. I also don't like the way they've only been making a curved screen with no option for a normal screen. Last complaint would be that I feel as though the battery life goes by really fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this one for my boyfriend. He loves it! Really sleek..still have to play with the features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Phone takes good photos.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone and takes good photos. Haven't had any problems with the phone either.

    I would recommend this to a friend