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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 591 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers admire the Galaxy Watch Smartwatch for its extended battery life, user-friendly interface, and LTE connectivity. Many users appreciate its stylish design and water-resistant capabilities, allowing them to wear it during various activities, including swimming. However, some users have expressed concerns regarding compatibility issues, limited app selection, occasional overheating, and its price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 591 reviews
  • Pros mentioned:
    Battery life, Lte connectivity

    Rated 5 out of 5 stars

    My Samsung watch review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely awesome Samsung Watch. It pairs perfectly with my Galaxy Note 10 plus. I chose this watch over the the latest edition because this has a better review and battery life. All I'm giving up from the newest Samsung watch is blood pressure, O² oxygen sensor, as I have both of those at my disposal, a blood pressure cuff & O² finger sensor. So comparing this to the latest Samsung watch there is no compromise. I added a silver dial band on Amazon & added a silver chain watch strap. It looks classy and I love the 46mm over the 45mm size. And I added a Breitling watch face.

    I would recommend this to a friend
  • Pros mentioned:
    Stylish

    Rated 5 out of 5 stars

    Feel like Dick Tracy!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great although sucks because I bought it and the 4th Gen is coming out. Love it though, protection case, screen protector, and metal aftermarket add on make it pretty sharp! Feel like Dick Tracy with the LGE added on my cell phone plan! Cool too because if my phone dies I always have it to gat ahold of people! Tons of cool and multifunctional watchfaces for free and buy! Although I cook for a living and it recognizes my use of saute pan tossing as a workout. Great apps too!

    I would recommend this to a friend
  • Pros mentioned:
    Lte connectivity

    Rated 4 out of 5 stars

    Samsung watch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watch is a very well made product. It did have its moments like any other electronics. Besides that the features were phenomenal. Knowing if for some reason I accidentally left my phone at home it was no problem beacuse my watch is on the sprint network so I could make and receive phone calls and texts. Samsung pay was a little sketch, it had long loading times and would sometimes freeze on me. Of course when ten people were behind me waiting. All in all I would recommend this to family.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Smart Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's not much this watch can't do. It last me about 2 days between charges. The only feature that doesn't seem to work is the stair counter. Step counter, heart rate & other features work perfectly. I also have the Fitbit Versa & they are pretty close in the amount of steps. I've owned the 2 Galaxy watches before this one & this one is by far the best. I think they've finally ironed out all the kinks. I've switched out the bands in the picture giving it a more rugged look.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love my new Galaxy Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the Samsung Gear S2 this watch is a great step up. The battery life is great. Especially compared to the S2. And I love that the Galaxy Watch makes it easier to find and swap watch bands. I had to buy an adapter just to fit 18mm straps on my S2. Pretty much any standard 22mm (in my case) works with the Galaxy Watch. I bought a few straps just to add different looks to the watch. I'm ready to ride with this watch for the long run.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Smartwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at different watches and kept coming back to this one. I like the round look like a normal watch. I did change the band to a stainless steel band and it looks great. The only issue that have found is that seems like before i got the watch my note 9 battery was lasting longer. But other than that no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent watch love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the watch. It's perfect. I can Answer phone calls & talk via the Bluetooth watch with the cell phone nearby. Connect to WiFi directly after pairing to the phone. Save songs onto the watch, no need to carry your phone for that 10km jogging session. Only works with Bluetooth Earphones/Earbuds Your Bluetooth Earbuds can connect directly to the watch it uses the GPS to track your jogging. Loveing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch does everything. Love all the functions . I did change the band to make it look more lady like and added glass and face covering to protect it from the elements. Alsonhad to Chang the band because it would leave marks on my wrist along with sweating and stinky wrist. Other than that So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Stylish

    Rated 4 out of 5 stars

    Dont believe me just WATCH!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an officer and always in the gym and never forget my watch from the charging dock before getting in my patrol vehicle or heading to workout!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great first smartwatch.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a smartwatch. Talked to a few different watch owners. Samsung got the best reviews. I got the watch and have been very happy with it. I'm skeptical about spending money. This tome has been a great investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this watch and all of the features especially the samsung health and being able to lo ate my phone when I forgot where I placed it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for the five stars, Nono. We appreciate your business! ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Love this watch!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wished it had a few more features, but I can't really argue with this awesome device!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice watch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an upgrade from my older smart watch. Much better with apps. good fitness tracker app as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good watch for my fist time in my hands and work good and my phone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say it's an LTE watch meaning you can get call while you leave your phone home as long as it stays on, but you will not receive any unless the phone is with you. This was a useless purchase, and I should have stuck with the just blue toothwatch. I Love samsung, but spent an extra 160 for nothing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Lte connectivity
    Cons mentioned:
    Apps

    Rated 5 out of 5 stars

    I'm loving this watch.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm giving this watch 5 stars even though Samsung dropped MHL from this device that's needed for using any electronic payment terminal that doesn't support NFC and needs MHL to work. Places like Walmart that COULD use NFC (which the watch DOES support) refuses to do so. (Don't get me started on my thoughts on why Walmart continues to snub purchasers that would like to pay with their enabled NFC watches. Apple watches AND owners, have the same issue.) Also, I wish more developers would come up with some more apps like Microsoft's "One Note", Textra, etc. But having said that, there are note apps that will do the job to a lesser extent and if you don't need to pay using your watch at some of the retailers that refuse to "get on board" with NFC, then it's STILL a useful and fun watch to own. I don't bother with anything that's not practical. I love the ability to answer my phone and texts (LTE version) while leaving my phone at home during a bike ride or walk. (Or, when I forget my phone.) I'm also amazed that it knows when I've ridden my bicycle and tells me how many calories that I've burned. Then tells me "Good ride". LOL! When it fetches me a beer and makes my supper then it will be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Waterproof

    Rated 5 out of 5 stars

    Samsung Beats Apple for Most Watch Features

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smartwatch is GREAT! I was leary of a watch as a phone but after the first call I was hooked. Using T-Mobile's Digits plan, I've been able to ditch my phone and never miss a call. Incoming and Outgoing calls are clear vocally and the other party can't tell it's a watch! My bluetooth headset paired with no issues and has flawless operation. Battery life is better than I expected but slightly shorter than the maximum 4 days Samsung says it could reach. I am sure it could do the 4 days but I use a sleep monitoring program, constant heart and stress monitoring, GPS and calls and texts on a daily basis and I've gone over 2 days between charging. It's waterproof and has a program to clear out the speaker after using the water mode. It's paired to my Note 8 and I have no issues with the sharing of information. Music sounds weak on speaker but using my Plantronics 5200 I get a decent quality mono sound. Using my stereo wireless headset I hear no difference between my phone sound or watch sound. Notifications are seperately adjustable from phone and it has a theater mode of it's own and will also use phone settings if you wish. The OS being Tizen I do miss out on a couple app extensions like the door lock and alarm operation from the watch. Overall, this is a GREAT device and priced almost $200 less than Apple Watch it's a steal. I understand watch 3 does have a closer feature comparison to Apple although not quite equal. For what the watch does, sounds, lasts and endures this was and is a good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Lte connectivity

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this watch 9 months ago, so this review is based on a lot of personal experience. This is paired with a Galaxy Note 8 on the Verizon network. This product is great, and I've never had any bluetooth, or LTE, connections problems. The only reason I got an LTE version was because I cycle a lot, and I don't like to carry a phone with me, but wanted to be able to make a call if I had a bike breakdown miles away from home, and wanted to track my rides with Samsung Health. The phone call quality is excellent, and people say they hear me as well as a phone. Battery is really good, but no way five days as advertised. If you have the LTE on, you get up to one day, but when I'm not cycling, I turn the LTE off, and then I get 2 to 3 days on the battery. I can tell you that the battery on this watch lasts way way way longer than my friend's I Watch 3. I love the myriad of watch faces, and change them often. The round shape and the rotating bezel are super awesome features. If you use a classic watch face, it really looks like a high quality, real watch. One of the most useful features to me, that has saved me from losing my phone quite a few times, is that when I get about 100 feet or so from my phone, the bluetooth disconnects and it makes my watch beep and vibrate a bit. It alerts me that I've left my phone laying somewhere, either on a restaurant table, or in the break room, etc. I love the silicone watch strap and have never replaced it with anything else. The strap doesn't seem to wear out at all, after nine months, its exactly in same shape as the day I got the watch.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JimInOmaha, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth Samsung

  • Pros mentioned:
    Lte connectivity, Waterproof

    Rated 5 out of 5 stars

    GREAT WATCH!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Gear 2 (42mm), but wanted something a little bigger in face size and waterproof. This answered all of my wants and added a few more bonus/extras over the Gear 2. Links seamlessly to my Note 10+, and with the LTE activated (Bluetooth version does provide same features, it just has to be in range of your paired phone), I can answer, call, text and much more from my watch, no phone needed! Took this on our cruise (Sept. 2019), and swam, snorkled (20-25 feet underwater) and played in water for days. With the water lock on, phone still shows you the main watch face, with a reminder that water lock is on. Once done in the water, simply unlock and the watch plays test tones to blow out any water in the speaker, simply click "done" once the sounds aren't distorted anymore. Lots of great free and affordable priced watch faces/styles, so you can really make it your own. Samsung has continued to update with improvements and polishes to an already great watch. Considering what I get from Citizen, Casio (G-Shock), Tag Huer, Seiko, etc is around the same price, this gives me access to all my tech stuff, in a very nice case. I did get a full metal, made for the watch, watch band, so it locks into body with out spaces at band/pin area. Get complements and "wow's" from co-workers all the time. I would highly recommend to anyone looking for a smart watch to check this out. Samsung really hit it out of the park on this watch!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GMan, we appreciate the positive feedback. Thanks for being a part of the Samsung family! ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    SAMSUNG GALAXY UNLOCKED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third watch. First one was a Frontier that the outside bezel was breaking down. Second was a LTE Verizon that the battery could not hold a charge for more than 20 hours. Now finally third watch is a charm. Holds a charge for three days. I recommend to back up your old watch if you have a Samsung account. One problem was I lost all of my Verizon Assurion insurance on all of my Verizon equipment when the Best Buy store activated my watch, which covered lost or stolen. The geek squad covers the watch problem, so best to have both insurances no deductible with geek but does not cover for lost or stolen. I use it for my sleep monitoring, walking and my local weather reports. My blu tooth seems to loose my connection to my Note 8, has a limited connection distances goes to a wifi. I only made one outgoing call with the watch, by not being connected to my Note 8.

    I would recommend this to a friend
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