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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 264 reviews

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Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers consistently note the Galaxy Z Flip4's ease of use, excellent camera quality, and convenient size as significant advantages. Many appreciate the improved battery life compared to previous models and the stylish design. However, some users report issues with screen durability and the hinge mechanism. The screen's susceptibility to damage and potential hinge problems are recurring concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 264 reviews
  • Rated 4 out of 5 stars

    Flip 4

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like something with a great battery. Think I’m take this back an get the s21. I like the compact size tho

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    BEST PHONE I GOT EVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's small when I fold it, so it's easy to put in a bag or pocket and there is no risk of scratches on the screen. Split screens are useful. The design is perfect. i personally like the blue

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    E's Mobile Shop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the phone and how it flips had a few of them already and easy to have in pocket

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Like but not durable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good while it lasted, screen had line 3 months in stopped working 6 month

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey ChrisB, we appreciate your feedback on your Samsung Galaxy Z Flip4. We are happy to hear how much you initially enjoyed the functionality of this device. If you haven't done so already, we recommend reaching out to the store of purchase to explore warranty options offered, and then speaking to the Samsung Support Team about manufaturer warranty for this device, given the stated time of ownership. We have the full warranty information available online for your reference as well as an article available titled "Care for your Samsung foldable phone" to help as you transition to this unique device and how to best ensure the durability of your device. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung will always have the best phones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is so catchy with it's amazing features and realistic camera and I also love how shocked people react when they see a flip phone. ;)

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of best phone that I've bought i love the cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, excellent product ! My girlfriend loved her phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst phone I have ever owned, I purchased it and not even four months in use the battery exploded and I contacted the store and I was told it wasn’t their problem because I didn’t purchase an extended warranty from them. I was left without a phone and out of a thousand dollars I payed for the phone. Worst experience of my life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Needed upgrade from last model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen flexibility fix (more secure) and the enhancements made for more than an impression I was expecting. My last model Samsung Flip phone would give me a blank screen for hours on end at times even though I never dropped it or caused it damage. I'm glad they made the screen better and the functionality features more fluid this go around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy phone Flip

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is good and doesnt have any lag love the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All rounder good performer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally i have something i am happy about with all the cool features (tabletop selfie), performance and design. The tradein from best buy made this phone affordable too. I was hoping for better battery life but i guess i am making too many video calls.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, I love phone, it is small and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone its unbelievable it can actually flod in half

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    2+ solid years of performance for HEAVY user

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have now owned this for 2 years. Has been a solid phone the entire time with no functional issues at all. My wife is a HEAVY user of this phone, however. More than I have ever seen anyone use a phone, to be honest. It opens and closes at least a hundred times a day - probably way more. Until just recently there were no issues at all. The fold portion of the screen has just started to show the faintest signs of wear - an extremely tiny hairline crack is beginning to form. Again - she is an extremely heavy user. For the more average user - this problem probably wouldn't occur for another 2 years. My understanding is the screen durability has improved significantly for the flip5 and 6 - so doubtful that the new ones would ever be an issue for anyone - including my crazy wife! :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The quality will surprise you!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing but positives to say about this phone! The screen size, the camera quality, the accessibility, the display, all are excellent! However, there are few cons i can think of. 1 is the battery life is mehh, I've had better. 2 is the screen seems a bit more sensitive than the flip 3, i currently have a bruise on my display. 3 sometimes its a little difficult to answer calls without almost dropping my phone tryting to flip it open. Nonetheless, the phone is great and it will exceed your expectations and i think youll be surprised by how much like a non-flip phone it actually is!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had no problems with it. The screen is still intact, takes good pictures, and its easy to use. I love that it folds because it fits in my pocket better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roll the dice, its worth it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my Galaxy Z Flip4 for about 5 months now. I'm super pleased so far. I have owned several generations of Galaxy phones and am I kinda consider myself a samsung fangirl. When my old phone needed to replace I struggled to pick a new phone. I decided to take a gamble and try something very different in the flip phone. I absolutely love the fold feature. My. Phone. Fits. In. My. Pocket. Additionally, it is a nice upgrade from my last phone. A couple commplaints I have include that the battery life isn't amazing so I sometimes need to charge during the day if its a heavy use day. So I always keep a portable battery pack with me to charge. Also, I wish the front screen had more functionality. Its pretty basic. Regardless, I love my phone and I'm so happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this phone is amazing!!!!!!! It does not die fast which is great! Even when you have to charge it, it charges pretty quick.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Ease of use

    Rated 5 out of 5 stars

    Flip genius

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great phone! The nostalgia of the first flip phones married with the new smartphone and Oled screen technology. So much more convienant to carry. Protected better when folded as well. Love this phone. Has so many great features. Overall performance, battery and camera are superb!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, easy to hold and carry. Love the camera quality and the front screen. It reminds me of an old flip phone but with the latest technology.

    I would recommend this to a friend
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