Customer Ratings & Reviews
- Model:
- SM-F731UZAAXAA
- SKU:
- 11618435
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Out of box phones are damaged!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The out of box items are awful. They dont tell you the truth about its condition and the geek squad charges to fix your phone claiming its the manufacturing that is responsible. I also have a galaxy 5 fold that stopped working and samsung would not fix with out a 250 payment. I was still in warranty when I brought it in and the Geek squad wanted $258. Samsung doesnt honor the warranty and Best Buy lied about the condition. The Samsung was over 800 dollars and didnt last 4 months. Why are you selling bad phones to good faithful customers. You cant reach anyone on the phone and the nanager that helped me did not return my request to contact me. I have a charge account for some years and this is how i am treated? Why?????
No, I would not recommend this to a friendCamera and better quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great but needs imrpovement on sturdiness and camera
I would recommend this to a friendBrand response from Samsung
Posted .Hey AstridC, thank you for taking the time to share your experience with using the Samsung Galaxy Z Flip5. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. It's great to hear that you've been impressed with the durability of your device and functionality of your camera. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thanks for being a dedicated Samsung customer. - Debra
Not good for daily users
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not that good when we compare it with razr+. A lot of applications won't play on the secondary screen. The best thing is having a warranty on the screen. When I tried to use the NFC, it didn't work.
No, I would not recommend this to a friendfragile!!! bad customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great novelty and practical, but the build quality could be better, screen broke, and Samsung service is asking for 400 USD to fix it, awful customer service! You are better off with an iPhone or any other phone without foldable screen or at least not from Samsung
No, I would not recommend this to a friend- Cons mentioned:Heat dissipation
Flip 5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the phone, while charging phone was super hot I’d to return it
I would recommend this to a friendBrand response from Samsung
Posted .Hello Prabathrai, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a look at, "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your device performing at its best. Feel free to reach out to Samsung Support if you would like any further assistance or if you would like to share any other feedback with us regarding your recent purchase. Thank you for being a treasured Samsung customer. - Debra
The worst expierance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst expirrance at best buy saceamento i purchased a flip phone with insurance and they are not honuoring my insurace after somethimg haplpned to my phone and on top of that i baught a ge washer dryer combo and again are not honouring my insurace. Ive spent so much money at best by and they have literally helped me with nothing.... that will be the last time i will ever shop there! My advice to u is keep all your recieptz!!
No, I would not recommend this to a friendDon’t get bestbuy plus.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone and they sold me o. The Best Buy plus membership and it was a fight to get them to help me with the extended warranty. I showed up at Best Buy and they told me to make an appointment to see geeksquad when I showed up to my appointment they told me they couldn’t help and to call 1888 BestBuy, I called and they told me to go back to the store finally got someone to help me after I voiced my frustrations with not being helped. Why sell that service if you are going to make it a nightmare to use it.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone was good while it lasted. After a couple months past the 12 month warranty screen had pixel problems that progressed to flashing insanely bright lights. My gut me not to buy this but I did anyway from all the promotions. I'll never buy again. And its always been in a case.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MAURICED, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. Please take a moment to review, "Pink lines or dead pixels on Galaxy phone or tablet's display" and "Care for your Samsung foldable phone" to help resolve what you may be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra
Cute but not efficient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool little Fone but I’m going back to my S23+! The battery only hold for a few hrs compared to a full day with the S23 :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there EstelaH, thank you for sharing your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you were enjoying the compact nature and features of this device. Like many Samsung phones, this device has an adaptive battery that takes a short period of usage and allowing the device to drain to learn your habits and make adjustments to maximize the battery life. We also offer a warranty on all devices if this adjustment does not occur with your device. Thank you for being a Samsung customer. -Elizabeth
too expensive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good, I like that it's compact and will not fall out of my shirt pocket.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there StevenM, thank you for sharing your feedback on your Samsung Galaxy Z Flip5. We are happy to hear you are overall pleased with the compact nature and features of your device. We would be happy to help you love your device even further with the features and settings you may currently be unaware of. The full device manual on our website has all of the different settings and functionality of this device and can help you adjust any settings to best align with your needs. You can also reach out to the Samsung Support Team with any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Bestbuy store does not care about customers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service from the store manager, they dont care about customers… i had to go through live agents to get help … even then when i got approved through live agents for a price match they still wouldnt help.. i doubt ill be getting geek squad, terrible experience
No, I would not recommend this to a friendDidn't even last a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone lasted less than a year. The screen broke, it didnt crack but now it doesn't work and the price to repair it costs almost the same amount as the phone. Don't waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Anonymous, thanks for taking the time to review your experience using the Samsung Galaxy Z Flip5. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options that would cover eligible devices. It's great for the unexpected situations like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Talk about peace of mind! If you would like to provide additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra
Flip 5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Promised oneday shipping that didnot happen they also had a better deal that i wish i cold have gotten instead.
I would recommend this to a friendWorest screen ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to get this phone it worked fine for 1 year after 1year recently there is software update on feb 14th i just updated to new software and suddenly got screen fluctuations and the down part of phone screen getting fluctuations with green screen so i went to the store get this resolve but they said they can't do anything i suggest please dont buy these phones.... Iam so disappointed by this phone...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day SahithiB, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip5. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Flip5 is the 5th generation in foldable technology utilizing advanced, time-tested folding innovation. It has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water resistance rating. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being an unwavering Samsung customer. - Debra
Expectations not met
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expectations not met — the device is way too sensitive, and with all the opening and closing, the screen started acting up after just six months. Super frustrating!
No, I would not recommend this to a friendDon't buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. A year later my screen is not working. It has dots and lines. Changing the screen is $388+ tax
No, I would not recommend this to a friendNot recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes all the time spellcheck doesnt work touch doesnt work. Started messing up exactly to the day I couldnt return. Would not recommend. Even the guy at store couldnt fix... for the money im so disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LynT, thank you for your feedback on your Samsung Galaxy Z Flip5. We would love nothing more than to help you troubleshoot any aspect o fyour device that is not operating as intended or expected. With regards to the display we have an article titled "Galaxy phone or tablet's screen is frozen or responds too slowly". We also have the full device manual and the Samsung Support Team available to help with the spell check and if this article does not resolve this matter with your display. Thank you for being a Samsung customer. -Elizabeth
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this phone. It's cute! It's niche! It's a conversation piece! But I've had it since late May of 2024, and the screen has broken twice. The first time it took over $400 to replace. Now, after falling out of my pocket, it has broken again. What's the point in wasting the money on something cute if it's so easily broken?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TessaB, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. "Care for your Samsung foldable phone" is an awesome resource to look at if you have some free time to learn more about your Galaxy Z Flip5's care. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support at your leisure. Thank you for being a faithful Samsung customer. - Debra
Screen issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the phone for one year. My screen is broken. I check youtube. It seems that it is common problems for this phone.
No, I would not recommend this to a friend- Cons mentioned:Heat dissipation
Do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is not great. It's been less than a year and it's already overheating and the hinges are falling apart.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi IbrahimM, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip5. We completely understand how important your device is to you every day and we are happy to help you with any asepct of your device that is not operating as intended. We have some great resources available online titled "Keep your Galaxy device at its normal operating temperature" and "Care for your Samsung foldable phone". You can also work directly with the Samsung Support Team with any questions or if your device needs a repair at this time. Thank you for being a Samsung customer. -Elizabeth
