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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 581 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the compact size, camera quality, unique design, long battery life, and user-friendly interface of the Galaxy Z Flip5 256GB. They appreciate its portability, durability, and innovative foldable feature. However, some customers have concerns about its durability, overheating issues, and high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 581 reviews
  • Pros mentioned:
    Design, Portability

    Rated 5 out of 5 stars

    Amazing cute phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I ever had! Very cute phone that everytime people see they are amazed how this small piece is a phone! Very handy that U can buy a very small bag to put ur cards and the phone! I super love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Portability

    Rated 5 out of 5 stars

    Z Flip 5 experience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down my favorite phone from samsung because I was one of those kids that would steal their older brother's flip phone to learn how to type or just to hear the closing sound of a flip phone haha! This phone is literally the perfect option for someone who is not picky about their camera, BUT let me tell you, I took this phone on a trip and the pictures are AMAZING! I highly compare this phone as its general usage to the likes of a Galaxy S21 and the added benefit for the compact flip makes the nostalgia grow haha, I personally like this phone on a construction site because once it is flipped, I know at all times where it is if my boss calls me or an emergency happens. All photos posted in my review will be from the rear facing camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Design

    Rated 5 out of 5 stars

    Sleek, Beautiful, & Nostalgic Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a phone that is just as capable as the next, with a unique look, and the quality to match, has renewed my excitement regarding cell phones. With minor changes being made to iPhones, and competitors trying to keep up with Apple, I'm delighted to see mobile innovation make its comeback. Also, it can hold itself up for selfies and/or group photos with the ability to see yourself on either screen, using either camera. All this to say--- I love it. :3

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Z Flip 5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really decisive between getting the Z Flip 6 and 5 but i went for the 5 due to budget also leasing the phone and will pay it off soon! I absolutely love the phone and how it fits in your pockets and no one will know! Yes you can see the crease in the middle but it doesn't bother me at all also love the customizations after switching to samsung coming from an apple user of many years. Definitely was an implusive choice but I have no regrets at all.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Better than ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bigger screen when closed makes it so much more convenient when accessing stuff without having to fully open the phone. You also don't have to squint at all to see the close phone screen. Also it feels much durable than the previous model we had. Overall i would recommend the jump just for the better versatility of the close screen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Portability

    Rated 4 out of 5 stars

    I Can't Go Back to a Regular Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing like this phone and even imagining using a normal phone feels like a massive step back in time, it fits in any pocket and manages to be a surprisingly loud and Hi-Fi portable speaker in addition to a professional quality camera.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    The Best Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a cool phone. I absolutely love it. Battery life is great, and with all the other features, it really makes me not regret switching over from Apple.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    iPhone to Samsung. Great Decision!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from iPhone to this Galaxy Z Flip5 after using Apple products for more than 10 years! at first, I thought it would take me some time to get used to the android software, but it is really user-friendly! Moreover, I love the design of the phone. I already made two of my friends switch from iPhone to this Z Flip 5 after convincing them how great the phone and the android software is! :) Since I am using a Samsung phone, I recently sold all my Apple products, and am looking to buy more samsung products! Love everything about this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Portability

    Rated 5 out of 5 stars

    I am love with samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed my iphone for this samsung galaxy z 5 and I don't regret it, the quality of the photos and videos is much better, besides the size is incredible just by folding it, I'm in love with my new galaxy!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Z FLIP 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PHONE IS AMAZING. EXCELLENT FEATURES AND SIZE IS VERY CONVENIENT. EVERYTHING YOU NEED IN POCKET SIZE PLEASURE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hanging up on ppl is once again satisfying lol

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always opted for cheap and average phones so after struggling for so long I finally decided to spend some money on something better. So far can say it's the best I've ever owned, the lilac color is almost more on the pink side but still beautiful, also after using it for over a month I rarely notice or am bothered by the foldable portion in the middle of the screen. Blends in seamlessly from a natural front facing angle. The customization abilities for this phone are endless and the front screen it a nice touch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unforgettable experience

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fancy, compact, elegant. This a phone that demonstrate technology and innovation. I'm always samsung lover

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung galaxy z flip 5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Samsung Galaxy Z Flip 5 for anyone seeking a sophisticated, high-performance smartphone and Best Buy for their outstanding service

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my brother, he loves it. The design is very nice, the rear screen works excellent. He has been using it for a month and it continues to work very well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I love the galaxy flip 5

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely thrilled with my Galaxy Z Flip 5! It surprised me how small can it be when i flip it, and the theme features are a nice touch for creative people

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Buy it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Switched from iphone. Takes some getting used to but pictures are great.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, its s big upgrade from my iPhone. I thought the crease would bother me but it is barely noticeable

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best flip phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this phone, apart from it being foldable it still needs some improvements to the outside screen, like adding more possible apps.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Zflip

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone on the planet absolutely love the space it leaves in my pockets.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A great phone with a more useful outer screen.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is neat and the larger outer screen is a bit more useful if you use the Samsung labs and a couple other apps. Overall its a great little phone.

    I would recommend this to a friend
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