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Customer Ratings & Reviews

Model:
SM-F731ULGAXAA
SKU:
11618434
Your price for this item is $759.99
The comparable value price is $999.99

Customer reviews

Rating 4.5 out of 5 stars with 175 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 175 reviews
  • Rated 5 out of 5 stars

    The Best Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a cool phone. I absolutely love it. Battery life is great, and with all the other features, it really makes me not regret switching over from Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy z flip 5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Samsung Galaxy Z Flip 5 for anyone seeking a sophisticated, high-performance smartphone and Best Buy for their outstanding service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly amazing! Fantastically fantastic! Wonderfully wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Zflip 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone i love the cover screen and the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy z flip 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the phone and the way it folds is better than the 4

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built phone with a fair price. It feels premium

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love it system but poor quality screen

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system its great and I love it! But.... the only opportunity that I founded its about the "delicate" its the display-screen, After 10 months of use stain appeared on the screen, so the quality in that its no so good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Manuel, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Let us know if you have any questions for us after reviewing the resources that have been provided by reaching out to Support. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Bestbuy is the best place to shop for your phone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like yhe idea thst to czn buy unlock phones snd you can do your own connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unleashing Innovation

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the opportunity to try out the Samsung Galaxy Flip 5 phone, and I must say, it exceeded my expectations in every way. This innovative device combines the functionality of a smartphone with the convenience of a foldable design, making it a game-changer in the mobile industry. First and foremost, the design of the Samsung Galaxy Flip 5 is sleek and stylish. The folding mechanism is smooth and seamless, allowing for a compact form factor when folded and a larger screen size when unfolded. It's truly a marvel of engineering that not only looks great but also feels incredibly premium in the hand. The display on the Samsung Galaxy Flip 5 is absolutely stunning. The 6.7-inch Dynamic AMOLED screen delivers vibrant colors and sharp details, making every video and image come to life. The foldable design adds a unique aspect to the viewing experience, allowing for multitasking and enhanced productivity. In terms of performance, the Samsung Galaxy Flip 5 does not disappoint. Powered by a powerful processor and ample RAM, this phone can handle heavy multitasking, gaming, and demanding apps with ease. The user interface is snappy and responsive, providing a smooth and seamless user experience. The camera capabilities of the Samsung Galaxy Flip 5 are impressive as well. The rear camera setup captures stunning photos with great detail and vibrant colors. The flexibility of the foldable design also allows for unique angles and perspectives, giving users a new level of creativity in their photography. Battery life is always a concern with smartphones, but the Samsung Galaxy Flip 5 manages to deliver. The 3300mAh battery provides enough power to get through a full day of moderate usage, and the phone supports fast charging, allowing for quick top-ups when needed. Overall, the Samsung Galaxy Flip 5 is a remarkable phone that offers a unique and immersive experience. From its sleek design to its powerful performance and versatile camera capabilities, it truly stands out in the crowded smartphone market. If you're looking for a device that combines style, functionality, and innovation, the Samsung Galaxy Flip 5 is definitely worth considering.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gave it to my wife. I’m still shocked and delighte

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is absolutely comfortable. Both folded and unfolded. For girls it is very convenient to hide it in a pocket when folded. Now there are cases with a ring, which is very convenient. The battery is quite enough. You need to understand that this is a very convenient phone for girls and not for gamers, although the phone is very fast. The performance is sufficient. Convenient to charge wirelessly. Samsung's seem to be made for him. There is a lot of memory, no need for external memory. The external screen is an amazing thing that helps a lot, photo, recording, alarm clock, time, calendar, music. Without opening everything. Especially the photo. Seeing yourself from the main lens is of course... a bomb. again, if you’re filming yourself in a landscape, you don’t need a tripod, fold it in half and shoot. It takes a long time to tell jokes with the phone. In my opinion, this is a breakthrough, just like Motorola came up with the riser clamshell, only even better. I recommend going to the show room and touching it with your hands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the flipping of the Flip

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of the Samsung Galaxy Z Flip5 is nothing short of revolutionary. Its compact form factor and foldable design make it incredibly portable, allowing users to easily slip it into pockets or small bags. The mint color option adds a touch of elegance and sophistication, further enhancing its appeal. The hinge mechanism feels sturdy and well-engineered, offering a satisfying snap when opening and closing the device. Overall, the design exudes premium craftsmanship and attention to detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from Z flip 3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Z Flip 3 after having that phone since launch for +2 years. There were some notable limitations with the 3 that this solves: -Proper dual SIM support (which I actually needed) -DP alt through USB-C -Front display is usable for what I need it for (mostly) -Mostly seals when folded As much as I loved the Flip3 and now this Flip5, its not something I recommend lightly to people. I would say if you're a person who rarely drops their phone and is comfortable running the device without a case, then the disadvantages are acceptable. Dropping the phone while open could spell disaster (I only ever dropped my Flip3 twice over those two years while open and got lucky both times nothing impacted the screen), so if you fit that mold, then the advantages are likely worth it. Regarding the cover screen, the only applications I use for it involves either replying to messages on Discord/Teams then uses the Messages app or Youtube to watch video. The screen size in Youtube on the front is similar to the folded mode while open, but also giving you the full protection of having the screen closed. I use it everyday for a few hours at least with Youtube. One application that I wish had cover screen support is Spotify, which you can't natively open the full application from. Battery life is better than my Flip3, although I limit the charge to 85%, run static black backgrounds, run the device permanently in Power Saving Mode, and run barely visible brightness on the display, so your mileage may vary. I can get 2 days comfortably with moderate use with that. Without it, I'm not sure, because that's how I've ran my phones since ~2013. For some reason this was on sale for $800 when I bought it, so if you're really on the fence, maybe wait for a $800 or $900 sale. This was shortly after launch which was surprising, but I guess it happens. Just monitor the price for the next few weeks in case there's another sale and BBY will send you the difference if it goes on a lesser sale within the return period.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great and fits in my pocket. Long life on battery and the flip allows the phone to be placed at a 90 degree angle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone Ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great size, faster great pictures small size, great design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best phone ive ever had, and i went through a lot of phone. However this phone has the right tools if youre looking for something simple but innovative then this is the phone. Great screen, very durable too, love the compacted style of it and really good battery life better than i expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Made a Great Purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. A little bit of a learning curve coming from an iphone but so far i love it. Easy to use, love the flip-it fits nicely in my pocket or purse. Great pictures, long charge

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    A new experience!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a person that wants to Try new. things, this smartphone allows me to. I have more space and portability with my device and gives great camera quality And battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never Gets Old

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone for about a year and I still love it. You don't even notice the crease in the middle you get used to it super fast. I love how you can easily fold it and even after a year it is still so satisfying. I don't take a lot of photos so I'm not sure how it would compare to other phones, but for me the photos turn out beautiful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    awesome foldable phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im gonna start by saying this phone is by far the best folding phone i ever owned. I had the z fold which to me was too bulky and majority of the apps were not designed for the fold. Recently i purchased the motorola razr plus and i thought it was the best folding phone until i visited a verizon store and had the time to handle the new z flip 5. it is far better than the razr. i like the samsung eco system. the phone was just perfect to hold vs the razr which is quite too tall for me. also the wide variety of cases and accessories that is being offered by 3rd party for samsung devices. I just love this phone. camera was great and overall just the ease of using this phone is just awesome,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zflip 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, far I like my zflip 5. It takes nice pictures. Battery life is good. I like that it fits nice in my pocket.

    I would recommend this to a friend