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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 82 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 82 reviews
  • Rated 5 out of 5 stars

    Best flip yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost perfect (a little more battery and a little better camera would take it to the next level. I had a z flip 5 and the difference between these two are astounding.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bigger screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its bigger than the five, but the screen freezes up most of the times.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ZakieraH, we appreciate you sharing your thoughts about your Samsung Galaxy Z Flip7 with us. We are happy to hear that you are pleased with the larger display size of your device. We know how frustrating it is when you are experiencing freezing with your device, and we have a great article available to assist you with this titled "Samsung phone or tablet freezes and crashes". We also have an article available to help you adjust the refresh rate for your device titled "How to adjust refresh rate options on your Galaxy phone or tablet". Lastly, we have our team of experts available to assist you further through chat if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it :) better than iphone i honestly was debating for a long time and im glad i made the change.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great shopping!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great place to shop your gadgets. Customer service is excellent. Product knowledge is commendable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as open box but no signs of wear or anything missing from the box, bought it for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zflip7

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best foldable phone ive ever used, its really sturdy and so fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is quick and powerful with fun hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new cellphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great buying experience. I would highly recommend Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Flip7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast phone i like the way it operates from single to tablet mood

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pricey but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the crease is gone so better viewing , no "good" cases available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a while i switch over to android. Im impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, it’s fast and has a good battery life, camera is okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip 7

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best cell phone I ever had. Takes awesome pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing amazing. The club has it for a few days. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. What a great improvement, worth the trade in.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The phone is very weak.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It breaks very quickly. I have one phone and I told you it hasn't even been a year and suddenly it can't display pictures for me to see. I took it to a repair company and they said I dropped the phone and the screen broke. I didn't even drop it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day Chhay, thank you for taking the time to share your experience with using the Samsung Galaxy Z Flip7. Your constructive feedback allows us to make improvements on our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Z Flip7 has suddenly stopped displaying your photos, please be sure to clear the Gallery app cache/data, check for hidden albums, and grant storage permissions. Go to Settings > Apps > Gallery > Storage and select "Clear cache" and "Clear data". Long-press the Gallery app icon, tap the app info icon (top right), go to Permissions > Photos and videos, and set to Allow all. Open Gallery, tap the three lines (Menu) or three dots, select "Hide or unhide albums," and toggle off any hidden albums. If you have any questions for us or if you would like further assistance after following the troubleshooting steps shared, please do not hesitate to reach out to Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Wose flip yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ansolutely love Samsung flip phones and have owned everyone since they existed, but this model 7 is the worse. I get no signal at all in places i normally get signal. I have tried it all. It does it quite often. Buy at your own risk. Im hoping samsung will fix this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Kiki, thank you for taking the time to share your experience with using the Samsung Galaxy Z Flip7 with us. We value your feedback as we strive to improve the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out, "Galaxy phone or tablet Wi-Fi connection issues" to help resolve what you may be experiencing with your connectivity. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Womp womp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful phone however, if you are darker the camera will wash you out and make you look like the walking dead. It makes absolutely no sense that the front camera is amazing but the back one looks like a flip phone from the early 2000’s. Outside of that the phone offered a lot of nostalgic fun that we don’t see with a lot of devices anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stolen phone, Delays, No Refund

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-ordered a Samsung phone for next-day delivery — it was delayed, then stolen before it even got to me. FedEx delivered an empty box. Best Buy reshipped, promised next-day delivery again, and delayed it again. After almost two weeks of waiting, I canceled. My daughter had already traded in her iPhone for this. Still no refund. Just excuses and runaround from customer service. Worst buying experience I’ve had.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In short months my screen had a glitch where the phone folds.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Lildavidd98, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Z Flip7. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with what you may be experiencing with your device but without having more information available regarding what you may be experiencing with your display and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like further assistance with troubleshooting your device. Thank you for being a cherished Samsung customer. - Debra Samsung

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