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Customer reviews

Rating 4.5 out of 5 stars with 241 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers find value in the Galaxy Z Fold2 5G's large screen, foldable design, and multitasking capabilities. They appreciate the improved battery life and user-friendly interface. However, some users express concerns about its high price, weight, and durability issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 241 reviews
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny, the best should always cost more, this way owning it feels even more special. It covers the need of a tablet and a phone. Watching videos/movies are far much nicer on a bigger screen than on an average sized phone.

    I would recommend this to a friend
  • Pros mentioned:
    Best phone

    Rated 5 out of 5 stars

    I love this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone , I have iPhone for 11 years but this Samsung is the best phone on the market in this moment

    I would recommend this to a friend
  • Pros mentioned:
    Large screen
    Cons mentioned:
    Expensive, Heavy

    Rated 4 out of 5 stars

    Amazing phone,BUT.............

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying this phone is absolutely amazing. Since I've purchased this phone/phablet, I cannot put it down. The ability to open up this phone to the large screen is awesome. I still cannot believe I just spent two grand on a phone and can kick myself but for some reason when I am using the phone the price is justified. I still hate the fact that Samsung is trying to still push Bixby, Samsung Pay etc. If I am paying $2,000 for a phone I should have the option of which apps are installed and which aren't. Samsung really needs to get with the times and change their policies, if not, drop the price dramatically. I already have Alexa, Google and Siri in my house and no room for Bixby. Last, this phone is kind of scary to handle, it is heavy (which I do like) but I'm afraid of dropping it. Just from the weight of the phone you know right away that it cannot handle any drop whatsoever. Cases are still an issue with this model phone. I will go back this week and get the additional insurance. With all this being said, this phone is still really really cool and fun to use!

    I would recommend this to a friend
  • Pros mentioned:
    Best phone, Multitasking

    Rated 5 out of 5 stars

    Unlocked phones are essential.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased this I was weary about it as I needed an unlocked phone for my overseas. But Samsung did not disappoint. This phone had the capability for me to be able to multitask not to mention that this phone was essential for me to be able to use on multiple carriers when I was overseas. Pictures took with an ease and the videos were crisp. Loved the metal design of the phone. This is still my back-up phone when I need an unlock phone. the only problem I really had with this was the battery life of the phone but then again when you use it as much as I did its understandable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Large screen

    Rated 5 out of 5 stars

    Love the heck out of it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, my last phone was a Samsung galaxy 10 and that was perfect too. But this takes the cake! I love opening the phone up to play games and watch movies or videos. It always impresses people and it's a great feeling. Battery lasts me all day and I might not have to charge it till bed time. I am careful with the main screen as its not solid glass like the front screen but I don't baby it either. Only complaint is that the back portion can heat up especially if I'm charging it and using it at the same time and it can get very uncomfortable. Other than that I love it, I will probably keep it for a few years(2/3) until I need to upgrade or If it.lasts me longer I see no need to upgrade. Once your phone goes into mini table mode you can't go back to a regular phone lol and if your curios you can go all day using the regular front screen, you don't have to go back and forth or only use the big screen. I think every other day or so I only use the front screen and that makes battery last longer. Still would recommend to anyone! Hope this helps others!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Samsung - Galaxy Z Fold2 is all you want

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - Galaxy Z Fold2 5G is the best that can cost better than many people want to spend on. It provide greatest experience and last longer than cheaper alternatives. It also has the processing power to play high-end games or handle demanding tasks such as professional video editing or modeling. If you need the best phone or more powerful one, check out this and thank me later.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    The Future is Folding Out ✅

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Galaxy ZFold2 5G is one of the most premium phones I've ever owned. Although slightly fragile, this marvel of engineering has more tricks up its sleeves than any other phone in the current market. The cameras are top notch, the displays both on the inside and outside are sharp, vibrant, and bright, and the metal & glass build gives a premium feel. Samsung's software never skips a beat, and the optimizations behind the scenes make for amazing interactions with the phone. Of course, at ~$2,000, you're getting a top of the line phone. Would highly recommend to tech enthusiasts and anyone who isn't hesitant to pay for a brand new luxury phone experience.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    If you can afford it, BUY IT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pricey but such a joy to use, the honeymoon phase has never been more than a couple days with any phone but it's been over a week now and I'm still not over how satisfying it is to use this phone. The size/weight don't bother me at all but actually makes it feel durable and premium. Battery life is outstanding, it gets me through the day with medium-heavy use with 30-40% remaining on a standard 8am-11pm day. The internal 120hz refresh rate screen is crisp and bright and butter smooth. 12GB of RAM runs apps and games like a laptop more than a phone. Speakers are loud and stereo. If you can spare the cash, buy this phone. PS: I tried a bunch of cases and went with the "Ringke" case from amazon that provided the best balance between aesthetics and protection.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Multitasking

    Rated 5 out of 5 stars

    A massive improvement from the first fold.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less then 8 hours of ownership. I am amazed at the difference between z fold 2 and the original fold. Build quality, screen size everything is just done better on the z fold 2. Expensive indeed. But worth it for us old people who can't see text well. And the multitasking is better. Still need time to test battery life. But so far I am very impressed. 120hz screen just makes it that much better. Only complaint I have so far is the lack of and included case or wireless ear buds like they had for the first fold.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Blazing Fast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Galaxy Z Fold 2 is well built, beautiful to the touch and eyes, and is noticeably extremely faster than it's predecessor. Maybe its because of the 5G or the highr refresh rate but this phone is so fast loading web pages and apps. In areas/places that I could not get a signal or connect to the internet now works with ease. I love this phone. You cn live without it if you feel that the cost is too high, which it is... but if you love cutting edge technology, I recommend that you get this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    LG V-20 to Samsung Galaxy Z Fold2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always on top of technology. As I loved my LG V-20 when it first came out always something better. As a business owner to personal user I look for Great Processors to Large Storage/Data hold with awesome Specs & Camera/Video. This phone is the beast so far and I get a lot of peoples attention when they see my phone or photos/video. The K4 glass/color view on screen is great, large screen is even better and I have had not a issue once in 8mths of this purchase. I believe in leaving a good review for good products once I have had the chance to use them. I highly recommend this phone for user business and personal use.

    I would recommend this to a friend
  • Cons mentioned:
    Heavy

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the concept. Phone has worked really well. A little on the heavy side, but I did get used to it. Many have concerns with the crease on the inside, but I didn't notice that much.

    I would recommend this to a friend
  • Pros mentioned:
    Best phone

    Rated 5 out of 5 stars

    I will never go back to a normal phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about this because of the price, but now, I do not know how I will ever go back to a normal-sized phone. This phone is amazing. The camera is great, no issues with speed or quality. The only knock is that it is hard to find a new screen protector for the front screen. I dropped it, broke the screen protector that came with it, and have not been able to find a good one to replace it yet. Do not hesitate to buy this phone though. Great purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    If you are OK with this price....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .... then I can highly recommend this phone. Beautiful build quality and a really nice software experience when you transition from the front display to the larger display. There is an option in the display settings to essentially have apps treat it as a tablet.... and I would recommend enabling that. The price will turn many people off... but just know that you will get an amazing piece of engineering in the process. The only thing that initially bothers me is the Mystic Black is not matte finished on the back. This means greasy smudges and fingerprints until I can get a wrap or case on it (which are heavily backordered). I wish Samsung did matte black.. but I am not going to take a star off for that.

    I would recommend this to a friend
  • Cons mentioned:
    Fragile

    Rated 4 out of 5 stars

    5G x fold

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pictures. It just breaks easily. Hard to put a protector on it is the only complaint

    I would recommend this to a friend
  • Cons mentioned:
    Expensive, Heavy

    Rated 5 out of 5 stars

    You Gotta Have this Z-Fold Phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite phone of the many I have owned. It serves as my tablet/mini-pc everywhere I go. It definitely replaces my tablet in places like the doctor's office and car line at school. The graphics are excellent. The phone fits in my small purse with ease. Storage is fine. People ask me almost every day where I "got" my phone. The only drawback is the price. And it is a bit heavier than other phones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Best phone

    Rated 5 out of 5 stars

    Best folding phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this product for over a month now, i have nothing but compliments. The battery life is amazing i use the fold as a secondary phone 2nd to my iphone. the display is amazing, the 120 display brings out the best color tone. I highly recommend installing an app called goodlock, it unlocks a few features the fold has that you cant utilize in the factory settings. PS (take the front screen protector off)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Multitasking

    Rated 5 out of 5 stars

    Very cool phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great l, battery lasts all day even with the use of checking out a new phone. Split screen works great. So far every app I have tried works on the front screen. Its still new to me but so far I'm very impressed with the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    Galaxy Z Fold 2 One Year In

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the Galaxy Z Fold 2 for about 10 months. Pros: a) display in tablet mode is wonderful. Bright, colorful and high res. Viewing HDR Netflix programming on this phone is what sold it to me! Folded display is good for it's size...but that is a limitation viewing media...that's what the internal display is for. b) sound is fabulous (for a phone) separation is good and it even has some base response! Viewing vid in a quiet room I don't HAVE to use headphones...internal sound is good enough. I can't say that about any previous phone. Cons: a) It's thick when folded...and that's BEFORE you put a case on it. b) It's NOT water resistant in any way! Use caution. c) at about 9 months it began to show 2 little scratches right in the fold. I now think they are cracks in one of the screen layers. On a bright white screen they look like there are two little hairs or dust motes on the screen but these can't be brushed off and can be felt with a fingernail. I barely notice them at this point and they are not really a problem but they are there. Full disclosure: I removed the screen protectors installed by Samsung some time ago. I HATED the feel. Did that have something to do with the appearance of these defects some 8 months later? IDK.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ZFOLD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NO ISSUES, EVEN AFTER 2YRS, OTHER THEN ALL THE UPDATES WHICH EVENTUALLY STARTED SLOWING THE PHONE DOWN, BUT I STILL USE IT.

    I would recommend this to a friend
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