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Customer reviews

Rating 4.7 out of 5 stars with 195 reviews

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  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 195 reviews
  • Rated 4 out of 5 stars

    Samsung Z Fold Z

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my phone but when you open it the display is one sided. I thought it would be on the full scrren not sure if it can be done or not. Did not have a great teacher when I bought it. I do not know how to copy/paste on it. Srarched googke and the onstruction is incorrect or missing something.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z fold 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at a reasonable price at in store Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus far, I like my Z Fold7. Takes good pics and videos. It has changed some of my apps display, which I don't understand, but I am still learning different functions of the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dream product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product in a discounted price, I got the lowest price match deal for this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone with latest Features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good as per my expectations and latest new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the swap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from apple and not looking back. So much more customizable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, get a good protector though, its thin

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Equivalent to the One Plus Open

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lighter and slimmer are the main benefits. Samsung finally made a phone as good as the one plus open. If one plus made a second version of their open phone, that would be better then thia phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands on my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works excellent and im sure the price is worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The equipment is good and comfortable for everyday use, so far everything is fine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be careful buying open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an "excellent condition" open box off bestbuy.com. When it arrived after about a week of shipping delays, the outer and inner screen had a ton of finger prints and smudges all over it. Also the battery was completely dead and I had to put it on the charger for a while before I could turn it on. All that wasn't a huge issue since it was an open box item, but I figured they would at least wipe it down to make it look presentable. The phone box was also taped with "inspected by best buy" tape, but that was already cut open when I received it. The main issue was when I tried to set it up with my Google account. Apparently it was not "inspected by best buy" as the phone was still locked to the previous person's Google account. I went into my local best buy and the mobile phone department rep asked the geek squad guys if they can unlock it and they said they can't and I have to deal with Samsung. I called Samsung and they said to return it so I did. Went on Amazon and got a "mint" condition open box one and has been great. The phone itself is amazing, just be careful on best buy's open box ones.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Second to none.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently, I've needed to do 2 reviews for this. All i'll say is dump your gross little inferior iphone and come sit a the adult table. Get the Fold 7!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good phone. Process was pretty easy. It's not a bad deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy z fold 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a phone through best buy. Best prices on the market atleast when a sale is on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy does it right.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the easiest phone i ever bought, delivery on time. everything awesome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT WASTE YOUR MONEY ON THIS HORRIBLE PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst phone I have EVER had. When I open the phone it is black - does not work and Samsung required me to mail my phone in to be repaired - being left without a phone. The worst phone and warranty I have EVER had to deal with. I have had other Samsung phone before and I have NEVER had a problem. WORST DECISION EVERY MADE BUYING THIS TERRRIBLE PHONE!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there CindyB, thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Z Fold7. Your constructive input allows us to make improvements on our devices. As you are aware, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. A black display can be due to a myriad of reasons. It's hard to say what those reasons might be without having more details available. Feel free to check out, "Blank or black display on a Samsung phone or tablet" to help resolve what you've described. However, we recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product excellent service - fast, efficient and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    telephone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very goodI have always bought Samsung, its menu is easy, I like Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal super customer service best smart phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was of good quality and met my expectations

    I would recommend this to a friend
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