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Customer reviews

Rating 3.7 out of 5 stars with 1489 reviews

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69%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,489 reviews
  • Rated 3 out of 5 stars

    Gym Headphones

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    Posted .

    These headphones are the perfect partners for going to the Gym. Once you've configure the ear buds to fit your ears you're ready to go. They are loud enough for you to block out any distractions or if you want to stay aware you can enable the ambient sound option (which allows you to hear your surroundings while listening to music. It's amazing. It comes with a great carrying case that doubles as a dock and charger for the headphones- Very convenient. Th Only draw back is that you can't turn of the charging case, so once the headphones are in the case and it's closed it charges the headphones, but it cause the battery In the charging case to die quickly. The standby time for the headphones in the case not being used is a bit low, I find I pretty much have to charge both headphones and case daily whether or not I use them. With the exception if the battery drain issues, It's definitely one of those gadgets everyone should have. Granted you really could get longer lasting bluetooth headset for 20% of the cost of these. I nonetheless got two- one for myself and the other as a gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great ear buds by comparison

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    Posted .

    These are great for a wireless ear bud. The sound is amazing and they are SO comfortable! My only complaint, if I had one would be the short charge/listen time for listening to outside music source like Pandora.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted .

    Excellent ear phones for daily use only one works when you talk on the phone and for listening to music the both will work. The sound is clear and loud so they are amazing for that music routines at the gym. Battery last once is with a complete charged like 2 hrs max at full power volume for music and using them for phone calls only like 5hrs straight in a phone call for just regular phone calls it last all day with out a need of a charge. They charge pretty quick so it takes like 1hr to get full charge and keep going. Highly Recommended. And with the Samsung Health app they are like a exercise computer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Earbuds

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    Posted .

    I'm a true loyal Samsung fan. All my electronics and accessories are Samsung, including appliances. I love it's unique look, technology and functions. That being said, I expected more from the Samsung Gear Iconx Earbud. It has it's unique, slim, high tech and classy look as most Samsung devices do. But when it comes to the battery life... that was a total failure. The battery life is so bad, so low that for the first time I feel it was not worth my money and mainly felt a great disappointment.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .

    Nice just die fast charger is super fast on charging it head phone r super clear but die fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for working out.

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    Posted .

    I use them while working out. I love that I can add my music to these ear pieces!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Truly Wireless but short lived battery.

    Posted .

    I absolutely love the concept of being fully wireless with the Samsung Gear Icon X. I feel like I am starting to become a cyborg with these in, listening to music, hearing the sound around me and reading vital signs. However, it is short lived as battery life is less than 2 hours if streaming music. They fit snug and I haven’t worried about them falling out yet. However, you have to really get them into your ear to get the best sound of them and it can be a little uncomfortable. Otherwise there isn’t much bass and sound is high pitched sounding. It may take some variations of the different sized rubber pieces to get the perfect fit. Touch controls are simple and voice prompts are soft with 15 different language options. However, they can be touchy, like starting and ending exercise events when you are simply trying to make an adjustment. I have found myself ending calls when all I was trying to do is adjust the ear bud or increase volume. The charging case is a great place to keep each individual ear bud safe and clean. However, the case is not very rugged and can be easily bumped open in a pocket, preventing charge or causing damage. They charge to full in 30-45 minutes. However, as mentioned above they are not meant to be headphone replacements for extended time as they died in 1 hour 45 minutes just streaming music. However, if you store music on the 4GB internal storage, they can last up to 3 hours. I have extended the play time with them by using one ear bud at a time, though you have to switch the primary over to R or L before the battery dies, which timed out on me several times. An interesting thing though, as a straight MP3 player you can use either ear bud, so long as you stored music on them, simply by putting one in and tapping play. However, if you did not set them to shuffle with the Gear App, your playlist will start over, sorted by filename. Sound quality is good enough to listen to music, but on the low end, especially when in a call. This is due to the Bluetooth codec used and not the more current Apt-X. They can get loud enough to drown out noise around you, but if you can’t get the perfect fit you won’t hear any bass. Also, if you are only using one, it can be really hard to hear a phone call. I found myself cupping my ear with one in, to hear better, only to end the call by accident. Overall, I like the Samsung Gear Icon X but don’t think they are at their full potential yet. They are not headphone replacements, but decent short term, multi-function, fully wireless ear buds. Maybe the next generation will be better with battery life and clarity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Intuitive but lacks the basics-> Battery&Sound!

    Posted .

    I have had several Bluetooth headphones over the past few years. I like to run marathons and I spend a lot time with my music both outside and inside training. I have had Jaybird bluebud X’s and couple pair of amazon knockoffs. So, for me the thought of that wire not hitting off the back of my neck and head as I pound the miles out is very pleasing. One caveat to my review is that I have an IOS phone and devices in my home. With that being said I will attempt to give you an personal and accurate review of the Samsung Gear icon X. Pro’s: 1. Fully wireless…zero wires 2. The fit with the original ear pieces was snug and did not fall out while running or doing Crossfit 3. The touch controls were a neat feature with good voice prompts that were easy to understand 4. The charging/carrying case is very sturdy and good place to keep the earbuds to keep them clean and from getting lost in a gym bag and damaged. 5. The charging/carrying case fully charges the earbuds in 30-45 min and this is portable without being attached to a power outlet, provided that you charged it up of course. 6. You can store up to 4GB of music on the earbuds themselves so you don’t need to be tethered to a phone or device to listen to music while working out! Cons: 1. The price point is high for what you are getting. 2. The battery life is short at 2 hours compared to my Jaybirds and amazon knockoffs at 6-8 hours. This in my opinion, as a marathoner, and someone who loves to workout is a must. There is nothing worse than getting ready to do your workout and realize that you earbuds are DEAD!! 3. The sound quality is just OK. To get even close to my other earbuds I have to shove it deep into my ear. 4. While working out I hear everything around me. I have tried this outside running, inside on the treadmill while connected to my Ipad binge watching Luke Cage on Netflix. These earbuds are terrible at isolating the outside noise. I tried them several times with different ear pieces and different setting and I could for the life of me not hear the music or shows good enough to actually enjoy them like with my other Bluetooth headphones. 5. There is no fitness tracking available for IOS devices which is a big letdown considering that is another big selling point. 6. The touch controls can be confusing and easily bumped while working out or switching between calls and music. All in all I love the design and intuitiveness of the Samsung Gear icon X but they need a lot more work to reach the standard in which I know that Samsung is capable of. I look forward to future generation of this concept! For now I will stay with my corded Bluetooth headphones.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great if you hate cords.

    Posted .

    I was very excited when I first time heard about Samsung's Gear IconX. I am a big fan of the good earbuds but the wiring was always an issue for me. Also, the over-the ear headsets are not my thing so I was always focused on the earbuds. I had and still have few of these like Bose Quietcomfort 20, Beat's, or Creative Aurvana but all of them had the wires that drove me crazy by pulling the buds out from my ears each time they hooked over something. With cordless solution (I mean no wires/cords whatsoever) I thought I will have everything I dreamed off. After seeing many commercials on TV about this new Samsung's product I knew I need to have them. Thanks to The Insiders I finally got them to check if this is what I was dreaming off for so long. The first impression is very positive. The box includes not only the earbuds, but also the carrying case that has built in battery that will re-charge your earbuds, set of silicone ear plugs in three different sizes as well as three different sizes of silicone hooks to keep the earbuds in ear during the activities (which gives total of 9 different combinations that should allowed to find the perfect fit to everyone), cord for charging, and the paperwork. After un-boxing first thing I did, was charging. It took some time to fully charge them. Finally I was able to pair them with my phone and check how they play and if they will stay in my ears no matter what. I was very impressed how well they were sitting in my ears. I was doing many different moves to check if they will stay in place and they did. The sound quality is really good, although for bass fans they may not meet the expectations. The mid's are well balanced and overall listening experience is very positive. It took me some time to use to operate them, but with time it is not a problem. Below are the pros and cons that I found about the earbuds: Pros: - they are cordless :D - fit well, never felled off - nice, balanced sound - built in charging case with extra battery - can be used as an independent player with 4GB memory - ambient sound that allows to hear the surrounding (the call microphone is used to pick up surrounding noise - not so good with conversations but great with sounds such as approaching car, police siren, etc.) Cons: - battery life - about 1h 45min on Bluetooth or about 2:45 to 3h from internal memory - charging pod will drain the earbuds batteries when run out of the juice - very annoying especially when you store your fully charged earbuds in the pod and the next day they are drained - the IconX app needs to be used to upload musing onto the buds, when uploaded directly it is not recognized by the device Worth to remember is that this is a first generation of Gear IconX. Looking at Samsung's approach to listening to the problems and coming to the right conclusions the concerns will be addressed in further generations. If someone can live with the battery life that this product can offer this is a nice solution for the wire haters. My hope is that with the software updates some of the above cons can be fixed or improved.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice product with some backdrops!!

    Posted .

    I used Gear icon x headphones almost 3 weeks so far, the headphones are great when compared to the other products that are in same line ( Apple air pods, Bragi dash headphones).I found some pros and cons in this headphones. PROS: 1) Great design: They look stylish and small that fits exactly in the ears.No turn on/off buttons,automatically turn on and pair to the device when you put headphones in the ears.Charging dock is also small that u carry around with you,that charges the headphones. 2) Storage: It comes with 4 GB storage where you can save songs and listen to them without any cellphone or other devices. 3) Compatible with both IOS and higher version of Android devices. 4) Charging dock: With the help of it u can get 4 hours extra battery life for the headphones if the dock is fully charged.The dock design is so great where u can place the headphones for Charging and LED lights to know the status of the Charging in the headphones like charging or fully charged. 5) Fitness Tracker: It has heart rate sensor which tracks the heart rate. 6) Sound quality is great. CONS: 1) Expensive: It was very expensive for the features it provides.It is more expensive then Apple air pods and less expensive then Bragi dash headphones. 2) Battery life: Average battery life is 2-3 hrs depends on the streaming songs from the phone or headphones.Battery life should be improved, it is one of the most disadvantage of the headphones. Improvements Needed: 1) Should increase the battery life 2) should have the location enable feature in headphones because headphones are small if you lost any one of headphones it's hard to find. 3) Some music compatible applications.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still trying to get used to them.

    Posted .

    I was so excited to try these wireless headphones. For one because they didn't have a wire like some other brands of headphones that are wireless. I was skeptical about them fitting in my ears. Unfortunately, my reservations about them are somewhat true. It took me several tries to get them to fit and stay in my ear properly. I tried all of the different sizes until I found one that didn't hurt my ears. I'm not a big fan of the in ear type of headphones. I prefer the Apple headphones. They are much more comfortable. Now to compare the pros and cons. I can't justify paying retail price for these headphones. Here's why: Pros, they are super easy to pair. I had no problem pairing them to phone. The sound quality is amazing. They are somewhat noise cancelling. The charging case that came for them makes them easy to charge. I haven't had a chance to add songs to the headphones using my computer but I doubt it will be difficult. They've included an adapter which makes it easy to add your music. Charging the headphones doesn't take very long. Cons, the battery life doesn't seem to last very long. For some reason one headphone always dies before the other one. I don't like that the headphones don't turn on at the same volume. I have to adjust the volume on each side. I'm still getting a feel for adjusting the volume. I always end up skipping to the next song or pausing the music I'm listening to. I have still a couple of weeks to keep testing them out. I'll add another review if anything changes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

    Posted .

    I was really excited about these earbuds. I just got my first galaxy phone ( the note 5) and I was very pleased I already own a galaxy tab 4 so I know samsung products are pretty good. But I bought these and while they are innovative and comfortable they lack in major departments. The first issue is the volume it's pretty low compared to my LG around the neck buds, there is virtually no bass at all, then the big killer is the battery life I used them for a little over an hour and they were dead, but takes close to three hours to charge. WHAT'S THE DEAL SAMSUNG??? Scrap the internal memory and give us more battery life and better sound quality. So I'm going to return mine and just save for the bose wireless or wait until the next gen version drops with better improvements. Until then avoid these if you really like to hear your music and plan on using them more than an hour at a time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Cuts The Cord - Love The Freedom!

    Posted .

    OK, we all know that wired earbuds are the decades old standbys for on the go listening, but these Bluetooth earbuds are worth a look. Why? I'm always getting earbuds pulled out of one ear or another when cord got caught on something. The Gear Icon X earbuds ROCK! They fit nicely and you can move without any worry of a cord. I like the case that recharges the earbuds about 3x before the case needs to be charged. Only reason I took a star off is due that the battery life is about 1.5 hrs if streaming via Bluetooth. Want to leave your phone behind? No problem, you can upload audio files and listen with just the earbuds (no phone needed) and the run time is longer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missed the Mark

    Posted .

    When i review items, i like to give first impressions of the item and then give it about 2 weeks to come up with my results on how i feel about it. First impressions: Packaging: 10/10 Looks sleek and very well put together. Not too much paperwork and guides are straight forward Product: I love that the headphones charge in the case and that the case isn't too big or too small. I like that there were different ear clips sizes and different ear bud sizes. Sound output is awesome when connecting to my S7 Edge. I like that is has the option to let in outside noise so you are aware of the noise thats happening around you. I love love love the you can connect it to any device that has bluetooth so its not only for one specific brand.I love that the charging pod holds a charge so it doesn't have to always be connected to an outlet when charging; perfect when on the go! One of the best things is the look of them, they just look amaze! The negatives: I have 2 phones, the S7 Edge and my iPhone 7plus and multiple tablets. Works seamlessly with my Edge but anything else connecting via bluetooth is a miss 99% of the time. The audio comes out distorted and sounds horrible. You get better sound from headphone at your local dollar store. I also dislike the fit of the headphones. There are different bud sizes and different ear clips, but its a hassle to fit them onto your ears. I find myself shoving them inside my ear to keep them in place. That negative leads into the negative with them being touch sensitive. When putting them in your ear you find yourself pressing against the touch sensors and either changing songs or making selections you didn't want to happen like starting a workout. One of the biggest negatives is that the battery on the headphones only hold about an hour to and hour and a half. Thats not enough to use on a road trip or even on normal use throughout the day. Final thoughts: After about a month of use with these headphones/Buds, I like to idea and the concept of them but i think they missed majorly on execution. I think to myself that if they rushed production to be ahead of apple and not focusing on the overall product...Note 7....Hmmmmm. There are too many issues with these buds for me and i don't think i would recommend them to family for purchase. Purchase price at $150-$200 seems too steep for a product with this many issues and not that great functionality.... Good try Samsung, ill be waiting for your improved version in the near future.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good but could be better.

    Posted .

    These wireless headphones have clear sound but could be louder. The buttons could have been manufactured better. At times, when I try to adjust the volume it somehow pauses instead. Also, I have some trouble getting the earbuds to stay put in my ears. Both can get very frustrating. These headphones do have some good qualities as well. One being there are never tangled wires to deal with. The others being these headphones are great for fitness & bluetooth connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    small with an elegant sophisticated look.

    Posted .

    I’ve had the opportunity to test and review the Gear IconX. Small and discrete with an elegant sophisticated look. These wireless headphones are definitely a must have for all of those fitness and music lovers. It comes with more than enough internal memory to play all your favorite music, as well as playing from your phone through Bluetooth. very easy to transfer music directly to the IconX from your phone or computer with the Samsung gear app. I found this more suitable for work outs and short travel due to the battery life time, three to three and a half hrs. From a full charge (the IconX case is also a battery bank). Very useful if you’re trying to keep track of your health, as it links with the S Health app. A very cool feature is the ambient sound, you can listen to music and still keep a conversation with somebody, it’s a great feature to keep you aware of your surroundings, since it has a microphone built in (not recommended on a windy day) You can receive and make phone calls, listen to your favorite tunes, keep track of your health and much more all in the power of your finger, as it is controlled through touch pads! I highly recommend the Samsung Gear IconX.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NO BETTER EARBUDS FOR WORKOUTS

    Posted .

    These earbuds are as good as advertised. The gesture controls on the buds are simple and I enjoy the option to designate the left or right to be the main earbud if I want to use only one for a phone call. The fact that I can store music on these and use these WITHOUT my phone or watch is incredible and made these my choice after considering the Sol Republic Amps. I almost forgot to add that these also TRACK YOUR WORKOUT. I've only used it to track my run distance which has been accurate so far, can't speak for the accuracy of the heart rate monitoring. These are earbuds are great for working out(AS LONG AS YOUR WORKOUT ISN'T LONGER THAN 3 HRS). With the size of these, I understand the compromise in battery life but my ONLY complaint is it WOULD BE NICE if the buds CHARGED QUICKER and provided MORE FULL CHARGES especially seeing as how most SAMSUNG phones and tablets already use QUICK CHARGE. If you are looking for comfortable earbuds to workout and give you the freedom to leave your phone at home. These are it; THESE ARE PERFECT EARBUDS for RUNNERS!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    If you understand the limitations prior to buying these headphones, I do not think you will be unhappy. If you are expecting perfection in every area from such a small device you might be wanting for something else as no truly wireless headphones are perfect as of this time (AirPods included). Style is great with these, the look cool, are a conversation starter and fit perfectly in my ears. Running has been amazing while wearing them since it is such a great feeling having no wires whatsoever and having them securely in your ear. Sound quality is not amazing compared to my Bose QC-30 and QC-35 but it is great for working out with lots of ambient sound blocking, great bass, nice detail overall. Control is a little rough since the capacitive touch panes on either headphone take some precision, but they are overall usable. The only feature I have had much trouble with is accurately raising and lowering the volume since the swipe has to be perfect each time. Simple things like pausing (tap), next song (double tap), start exercise (hold tap) are easy and work each time. Battery life is the biggest hit here. If you load the 4GB up with music you will get about three hours of battery life. If you are streaming it is supposed to be down to 1 1/2 hours or so. This seemed pretty accurate in my testing. I have no issues with this since these are mostly designed for workouts and I rarely workout longer than that. If you do, this might not be the best product for you. The charger case works well though and can give you a total few extra hours if you use them a lot throughout the day. I would not recommend these be your primary headphones for everyday listening if you listen at work a lot. For me they will be used exclusively for workouts and while on the train since it can recharge in the case for the return trip home. Workout integration is great with the S-Health app. It works on Android and iOS but if you are into the Samsung ecosystem it will be very familiar for you. It has a built in accelerometer, heart rate sensors and seemed pretty accurate in gauging my distance ran and calories burned when I compared it to other wrist mounted devices. The build in audio info is welcome to tell you when you reach various milestones. Overall, I am a huge fan of these headphones and wish I got them when it was released, but out of all the brands out right now, these were the best for me. Give them a short and if you are ok with the shortcomings, you will be very happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but Wish battery lasted longer and more bass

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    Posted .

    I got these during a sale at Bestbuy and got a good deal, thanks best buy. Now to the review. I have cited Pros and Cons in the order in which I experienced them, hope it helps you. Major Con: Battery when operated standalone (no bluetooth with phone) unfortunately is not long enough for longer than about 2hrs, so good for a half marathon but no more than that. Pros: The iconx fit really comfortably in my ears, but it took time to find the right accesory combination (those included in pack were sufficient). IconX are fun, definitely there is a trade off in getting rid of the wires, but if you are like me that never carry my ipod/cell with me while running, you see the benefit of not having to deal with the wires/cables in front of you, and having a 4Gb memory included, is simply great. Cons: I like to think i am tech savvy, but it took some time to fully set them up with my music playlist in to the iconx memory, problem I had was that I have my music managed by ITunes in an iMac, but finally got it, so it is possible. Pros: Some videos say the L and R have a synching glitch, but i experienced that and followed the manual in the box for FAQ, and that fixed it. Also, some YouTube videos help a lot, so KUDOS to those who took the time to help us. Cons: I wish Samsung's video were more detailed step by step to make our life easier. Neither Pro nor Con: I have had them for about 45 days, have used them 5-10 times, only a couple after the final set up, and have really enjoyed them, like I said above, a bit better base wouldn't hurt, but I have to yet play around with the mobile app, which I believe has an equalizer section to manage your settings. For sure, the will not sound like your audiophile earphones in my opinion, but they do the intended job. Cons: They are a little difficult (sensitive to touch when in motion) to control when running especially if you wear gloves, but if you have a well organized Playlist, you will be fine. Pros: I like that Samsung kept the external noise safety features, but earplugs can be too sensitive to surrounding noise at times especially if in a closed room, in which case you can turn that feature off easily. Bottom line: I have enjoyed them, it is a good product, but in my opinion, if they were les expensive, maybe more people would buy them. Good job Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted .

    I love my Samsung Gear Iconx. They do just what I need them to for my run, disconnect me from my phone while I run but give me my music for motivation. The fit of the earbud in the ear is comfortable and slim for everything this earbud has going on in it. The controls are also easy to use after a little practice. And the sound quality is surprisingly good for such a compact device. I like that I can preload my music choices right to the earbud and and run without being tethered to my phone. It has plenty of space in memory for all the music I want. It's one downfall is battery life. I am a long distance runner. So I liked being able to run with the music unencumbered by the wires or the weight of the phone. However, the battery only lasted about an hour and a half on average. Leaving me without music for the latter half of my long runs. But if you won't be using them for mor than an hour and a half per use they are a very convenient and comfortable piece of tech.

    I would recommend this to a friend

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