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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 1341 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,341 reviews
  • Rated 1 out of 5 stars

    Hodgepodge of uncleaned headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's NOT refurbished. It's basically a return thrown in a box (without any packaging) and the cord in a tiny zip lock. BB doesn't even bother to wipe them down, (see attached pictures). In addition to that, the charging case doesn't even match the color. It's a white case with Graphite headphones. So just a hodgepodge of returns. I bought two, I will be returning this nasty crap. Do yourself a favor and not buy these so called "refurbished". The box that it came in, was not even sealed. You can see the nasty charger in the pic.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ripped off

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased. What was refurbished?? Arrived missing the foam ear tips.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery and Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not the best. it does not last very long and my case doesnt close all the way.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad could do better!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received these certified refurbished buds today. I had good experiences with refurbished products in the past so didn't think twice when I ordered these. But lets just say Best Buy's quality control is zero! This is disgusting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not professionally cleaned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue and big issue was hygiene. Was not expecting Certified refurbished to be unhieginic. I can see wax on earpins

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,


      Thank you for reaching out. We are saddened to know about your recent experience with your Galaxy Buds 2, as it wasn't cleaned properly. I understand how essential this is to have clean buds for safety and hygienic measures.


      Please click on this link for tips on how to to clean your Samsung Buds 2 properly. Just click the " Clean your Buds 2" section for some steps:
      https://www.samsung.com/us/support/answer/ANS00086123/


      should you need assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144185838

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. Good enough noise cancelation for a pair of earbuds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Is What It Is

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros- Both ear buds work and have little to no scratches Cons- Sent me 2 different color ear buds when order 2 the exact same. One was complete with accessories and documentation, other was missing rubber ear pieces and charging cable. Side Note- I understand its refurbished but don't list it as complete/comes with everything. Just state like other company/ websites do. Some parts maybe missing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t come with the ears tips and it a little scratch on the cose!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Samsung Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 pairs of refurbished headphones at the same time and they are new at the same time that they perform as if they were new..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buds2 are a good fit with good quality sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving these ear buds! Set up was sooo easy with my Galaxy phone. They connected and downloaded necessary software automatically and I was listening in minutes. They fit great and stay in while I exercise. Sound is good but could have a little better bass range. Charging is simple and they hold a charge pretty well. Have not gone dead on me yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung's Galaxy Buds2 Pro are an absolute game-changer in the world of wireless earbuds! From design to performance, these earbuds deserve a resounding 5 stars. The sleek and ergonomic design ensures a comfortable fit, even during extended use. With cutting-edge audio technology, the sound quality is unparalleled, delivering crystal-clear highs and deep, rich bass. The active noise cancellation is top-notch, creating an immersive listening experience. Additionally, the long battery life keeps the music flowing for hours on end. The intuitive touch controls make navigating between songs and calls a breeze. Samsung has truly nailed it with the Galaxy Buds2 Pro! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: The Perfect Sound Companion - Samsung Earbuds Shine Bright! Rating: ★★★★★ As a dedicated music lover and tech enthusiast, I recently had the pleasure of trying out the Samsung Earbuds, and I must say, they have absolutely blown me away. These earbuds are truly a game-changer, delivering an exceptional audio experience that sets a new standard in the world of wireless headphones. First and foremost, the sound quality produced by the Samsung Earbuds is simply outstanding. The earbuds offer a rich, balanced audio profile that brings out the full range of frequencies, from the deep bass to the crisp highs. Whether I'm listening to energetic tracks or mellow tunes, these earbuds faithfully reproduce the music, providing an immersive experience that allows me to truly appreciate the craftsmanship behind each song. The comfort and fit of the Samsung Earbuds are equally impressive. They boast a sleek and ergonomic design that easily conforms to the shape of my ears, providing a secure and snug fit. These earbuds stay in place during all my activities, be it intense workouts or casual walks, allowing me to enjoy uninterrupted music without any discomfort. Wireless connectivity is seamless with the Samsung Earbuds. They effortlessly connect to my devices, enabling hassle-free music playback and calls. The Bluetooth connection remains stable, ensuring uninterrupted audio streaming, and I've experienced no latency or dropouts while using them. One of the standout features of these earbuds is their impressive battery life. They offer an extended playtime that keeps me going throughout the day. The charging case not only provides a safe storage option but also ensures that the earbuds are always powered up and ready to go. Additionally, the quick charging feature is a true lifesaver when I'm in a hurry and need a quick power boost. The Samsung Earbuds also excel in terms of functionality and control. The touch-sensitive controls on each earbud allow for convenient control of various functions like music playback, volume adjustment, and call management. I particularly appreciate the ambient sound feature, which allows me to stay aware of my surroundings without needing to remove the earbuds. Lastly, the Samsung Earbuds are aesthetically pleasing. The sleek and minimalistic design not only looks stylish but also exudes a sense of sophistication. The compact and portable charging case easily fits in my pocket or bag, making it extremely convenient to carry around. In conclusion, the Samsung Earbuds are a true marvel in the world of wireless headphones. With their exceptional sound quality, comfortable fit, reliable connectivity, impressive battery life, and intuitive controls, they undoubtedly offer an extraordinary audio experience. Whether you're a music lover, fitness enthusiast, or simply someone looking for a remarkable pair of earbuds, Samsung Earbuds are worth every penny. Trust me, once you try them, you'll wonder how you ever lived without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: The Perfect Sound Companion - Samsung Earbuds Shine Bright! Rating: ★★★★★ As a dedicated music lover and tech enthusiast, I recently had the pleasure of trying out the Samsung Earbuds, and I must say, they have absolutely blown me away. These earbuds are truly a game-changer, delivering an exceptional audio experience that sets a new standard in the world of wireless headphones. First and foremost, the sound quality produced by the Samsung Earbuds is simply outstanding. The earbuds offer a rich, balanced audio profile that brings out the full range of frequencies, from the deep bass to the crisp highs. Whether I'm listening to energetic tracks or mellow tunes, these earbuds faithfully reproduce the music, providing an immersive experience that allows me to truly appreciate the craftsmanship behind each song. The comfort and fit of the Samsung Earbuds are equally impressive. They boast a sleek and ergonomic design that easily conforms to the shape of my ears, providing a secure and snug fit. These earbuds stay in place during all my activities, be it intense workouts or casual walks, allowing me to enjoy uninterrupted music without any discomfort. Wireless connectivity is seamless with the Samsung Earbuds. They effortlessly connect to my devices, enabling hassle-free music playback and calls. The Bluetooth connection remains stable, ensuring uninterrupted audio streaming, and I've experienced no latency or dropouts while using them. One of the standout features of these earbuds is their impressive battery life. They offer an extended playtime that keeps me going throughout the day. The charging case not only provides a safe storage option but also ensures that the earbuds are always powered up and ready to go. Additionally, the quick charging feature is a true lifesaver when I'm in a hurry and need a quick power boost. The Samsung Earbuds also excel in terms of functionality and control. The touch-sensitive controls on each earbud allow for convenient control of various functions like music playback, volume adjustment, and call management. I particularly appreciate the ambient sound feature, which allows me to stay aware of my surroundings without needing to remove the earbuds. Lastly, the Samsung Earbuds are aesthetically pleasing. The sleek and minimalistic design not only looks stylish but also exudes a sense of sophistication. The compact and portable charging case easily fits in my pocket or bag, making it extremely convenient to carry around. In conclusion, the Samsung Earbuds are a true marvel in the world of wireless headphones. With their exceptional sound quality, comfortable fit, reliable connectivity, impressive battery life, and intuitive controls, they undoubtedly offer an extraordinary audio experience. Whether you're a music lover, fitness enthusiast, or simply someone looking for a remarkable pair of earbuds, Samsung Earbuds are worth every penny. Trust me, once you try them, you'll wonder how you ever lived without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly and utterly Divine

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can one simply put into words the amount of joy these magical little devices have brought my miserable life over these many a-lonesome night. I lie awake each night desperately wishing for the return of my beloved "Vivianna Applebottom" The heiress to the Apple Bottom Jeans fortune, But I presume you were already aware of that. But while I weep away into the night I know that my sobs will be killed by the sweet sweet sound of my Sumsung God sends, lulling my to sleep with the gentle carroning of "Baby by Justin Beiber. ft Ludacris". my favorite love balled. I shall not forget to mention the active noice canceling that can drawn out even the loudest of wails for my beloved. All of this to not mention the absolute steal of a price, no where else can one find such quality sound for such a small amount of coinage, and with the certification of the Geek Squadron no less, fearless warriors who vanquished the nepharious Nerd Heard in the Mariah Carey wars. In short, In a lifetime of disappointment and heartbreak it is trully incredible to be able to find such a wonderful and technologically complex gadget for such a bargain, it's truly heartworming. Perhaps if I shall aquire a pair for my beloved, she might consider returning to me. But only time may tell .Until we may comune again. "R.E."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came in excellent condition. When I got it out the box it was fully charged and paired instantly to my samsung phone. The sound quality is amazing and the noise cancelling works wonders.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    2 Years later and I still use them!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. It isn't a joke when I say I use these every day for at least 20 minutes to 2 hours. I only have two complaints: the button sensitivity is horrible at times. It isn't even a button; it's a censor. When I had long hair, the censor never worked when my hair was in the way. Tapping doesn't work most of the time, so you wave to swipe them and then push the earbud back only to press the button, defeating the whole purpose of swiping them to begin with. The second thing is that when you whip your head around too fast, the earbuds might fall out, depending on how snug they are in your ear. Noise cancellation works wonders; you wouldn't believe how many times someone scared me when I had these in. The sound quality is pretty impressive; I always listen to it at max volume, and they still haven't shown any signs of damage. The volume can get loud too; like I said, I have them at max volume when I listen to music, and I don't get headaches when I listen for long periods. The battery is solid too, I charge them weekly, and I use them all the time. I'm surprised the battery life hasn't gone to poop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice affordable upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these refurbished pair on sale. Had the original pair Galaxy Buds when I got my phone. They're showing their age. Decided on these as the newer Galaxy Buds were about to launch. not disappointed at all. These have features not on the original pair. Waited to do a review. Was skeptical that these would last. Worth the wait. Love these. Use them at work. Nice fit. Great sounds. Pairs nicely with my Galaxy S21+ phone. Battery better than the first pair. Highly recommend these if your waiting.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't resist the price 69% off retail (nice) I took 1 star off for presentation (the outer box was pretty disgusting, sticky, hopefully from tape lol) and missing medium size silicon ear pieces. My charging case is in good condition and the buds are excellent also the usb to usb-c and other 2 size silicons were both factory sealed unused. On the buds themselves they're about 5 times better than my only other skull candy blue tooth buds and I'm using an LG phone so probably only prob at 85% peak efficiency. They rival the depth of a pair of over ears with HiFi Quad DAC. They lasted me almost 5 hrs on a full charge. Happy overall just maybe stay away if its a gift you do roll the dice buying used. Expect poor presentation and want those medium silicons

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping my experience with a refurbished item would be more positive. I had the different adapter sizes that were clean and in good condition. The charging case had a few scuffs, which I expected. For a refurbished set of ear buds, it wasn't too bad. Sound is decent. The color is amazing but it is weird that the outer case is white. Once I searched for these via Bluetooth, they were recognized as Earbuds de Carina. I wasn't sure if I was picking up someone near me, so I waited until later to try again. Searched for the earbuds to pair and again Earbuds de Carina showed up. I paired them and went to Google to find the setting to rename them. Now this isn't a huge deal, but for someone that wouldn't know how to rename some earbuds, it is a big deal. You would think during the refurbish process, they would remove any personal settings. Knocking off a star because this should have been done prior to shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is my third pair

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the buds2 for a few reasons. First, being the size--they are prefect for my ears and the fit is very comfortable. Second, these have really good noise cancelation and provide a really good call experience for both parties. Lastly, the battery life is amazing and lasts for days with a single charge.

    I would recommend this to a friend
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