Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Great system, poor remote quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and it's nice to be able to adjust the center channel for more clear spoken dialogue. My only issue is that the remote came essentially broken right out of the box. The volume button/toggle rarely works to turn volume up. It takes about 5 clicks for the button to respond once. Volume down works fine, and so do the rest of the buttons.
I would recommend this to a friendBrand response from Samsung
Posted .Hello James!
Thank you for purchasing the Samsung HW-B650 Soundbar. We appreciate you sharing your experience with us.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, when purchased at Best Buy.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
.
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and looks are great. After getting use to it and the remote all was well.
I would recommend this to a friendBest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far that i used this speaker. I hope they can experience
I would recommend this to a friendexcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system sounds so crisp and bass sounds so deep.
I would recommend this to a friendSamsung soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound....but i thought it would be louder.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the Samsung HW-B650 Soundbar with a dedicated center channel for crystal clear dialogue and wireless subwoofer for rich bass.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing device. I love it, turn my bed room into a theater room.
I would recommend this to a friendDavid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the difference in the sound quality, especially with the sub wolffer hooked up.
I would recommend this to a friendBlootooth Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hook up, but I really like the wireless feature
I would recommend this to a friendBrand response from Samsung
Posted .Hello ZacharyA,
Thank you for sharing your review of the HW-B650 Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Good Sound -- If and When It Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for a reasonably priced, decent-sounding 3.1ch soundbar with subwoofer combination for a while. When I heard this in the store, I thought I had found my wish. NO SUCH LUCK. From the day this was installed, the remote control wouldn't work, I couldn't get it to have a full sound, and my main reason for having a 3.1ch system -- to be able to emphasize voice over background -- didn't function at all. Considering all the frustrations, you should not be surprised to read that I exchanged it for a soundbar from the company that manufactured my TV. Would I recommend this soundbar? Not if you have a Sony TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AngelaC,
We appreciate your review of Samsung’s B650 Soundbar. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Subwoofer speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds not loud as i thought it would be. Speaker went out after 2 months of use and we didn't use it everyday
No, I would not recommend this to a friendBudget Friendly Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great surround for the money loud crisp and clear.
I would recommend this to a friendNone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint I have is too much bass and too little treble.
I would recommend this to a friendSoundindetail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV sounds a lot better. Fit well in Enterm. unit, Everything went smoothly.
I would recommend this to a friendYert
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Elite skundbar for anyone wantong tbe expoerine xksk
I would recommend this to a friendGreat Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar does everything we expected. The sound has good depth and distribution.
I would recommend this to a friendGood Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works very well with the Samsung TV.
I would recommend this to a friendSurround sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps cutting in and out , dont understand why . Tried to follow instructions and still same problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joseph,
We appreciate you taking a few moments to review the Samsung HW-B650 Soundbar.
I am sorry to hear that the troubleshooting steps you have tried did not resolve the issue. In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent sound bar. Nice for a small room. Quality is good
I would recommend this to a friendGot great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got item at a GREAT sales price, Working Great with my Samsung TV.
I would recommend this to a friendNice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool great sound and bass rocks I love it!!!!
I would recommend this to a friend