Customer Ratings & Reviews
- Model:
- HW-B650/ZA
- SKU:
- 11003552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
The best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever best service i like how they have best product thank u
I would recommend this to a friendSoundbar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung electronics are so well made and have never disappointed me
I would recommend this to a friendO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it The volume is so down lol and I really wanted to change this
No, I would not recommend this to a friendKinda disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good up to like 50. After that it doesn't sound any louder.
I would recommend this to a friendBrand response from Samsung
Posted .Hello NeenaM,
Thank you for taking a few moments to review the Samsung HW-B650 Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
With the optional SWA-9200S Wireless Rear Speaker Kit connected you can adjust the volume by using the provided Soundbar remote. Press CH LEVEL and select REAR LEVEL, then use the Up/Down buttons to adjust the volume within a -6 to +6 range.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great price point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point this sound bar works great and installation was easy
I would recommend this to a friendBrand response from Samsung
Posted .Hello RickP,
Thank you for purchasing the Samsung HW-B650 and for your review. I am glad to hear that you are happy with the performance of your new soundbar.
If you are experiencing specific issues that caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
Larry and Joanne
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two fellows William and C-J were very good guys, they knew what they had to do and did it.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV meets all my expectations. Geek Squad did a great job installing it for me.
I would recommend this to a friendI like it loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a nice addition to my tv sound, I only wish that the subwoofer had a little more punch.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dint like the sound and bought a vizio better and good i did.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Cob4,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent so happy because my family blessing happy
I would recommend this to a friendBirthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my son and he don’t k on how he lived without it lol. He loves it ! Thank you
I would recommend this to a friendHappy Again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I buy something at best, I am always pleased and there’s never a problem
I would recommend this to a friendGreat soundbar
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this soundbar setup. Soundbar is great, subwoofer is okay
I would recommend this to a friendDO NOT EVERY HIRE GEEK SQUAD!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT EVER HIRE GEEK SQUAD TO INSTALL A TV IN YOUR HOME!! I spent over $6000 on two Samsung TVs, sound bar, and Geek Squad wall-mounting Installation. My biggest mistake was hiring Geek Squad! Oner of the TVs did not work properly on the day of installation. The technician blamed the Direct TV box for the TV not working properly. I relied on his expertise. It took me another 6 weeks or so for Direct TV to replace my box. A second Geek Squad technician evaluated the problem - he also blamed Direct TV. I have now had 3 new Direct TV boxes delivered and installed in my home, but the Samsung TV still does not work! Now, Best Buy tells me there is nothing they can do to resolve the situation as the TV is beyond its return period. The only reason it is beyond the return period is because I relied on the technicians advice and had to wait for new Direct TV boxes. I have called Best Buy customer service numerous times - no resolution. I have spoken to the local Best Buy store manager - no resolution. I have requested that Geek Squad come back to my house, but they refuse to send another technician. DO NOT EVER HIRE GEEK SQUAD! I WANT MY $6000 BACK!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .00Trav,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
so so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its OK not the greatest and not the worst. Very little difference between sound. Was hoping for a more detailed sound system.
I would recommend this to a friendGood sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really best buy tanks for attention and your price
I would recommend this to a friendGoog sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just keeps going out. Loses connection constantly!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ggunn,
Thank you for your review of Samsung’s HW-B650 soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware Version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. The light indicator on the front of the soundbar will blink 4 times and the soundbar will be reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues. If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Soundbar was easy to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than the TV sound. I still haven't been able to pump up the subwoofer. It may be a lack of knowledge on my part.
I would recommend this to a friendBrand response from Samsung
Posted .Hello There,
Thank you for taking the time to share your experiences about the new HW-B650 Soundbar and leaving a review. Your input in invaluable to helping us deliver the best in product and customer experiences.
There are a few ways you can adjust your subwoofer that will help increase the bass levels and in turn, your enjoyment.
By pressing the TONE CONTROL button you can adjust either the Treble or Bass levels between -6 to +6 using the UP/DOWN buttons on the remote.
If you push the WOOFER button UP or DOWN you can also adjust the bass levels from -6 to +6, if you press the button in it will reset the bass levels to 0.
If you are wanting to really fine tune the equalizer, then press and hold the SOUND CONTROL button (which looks like a gear) for about 5 seconds. This will allow you to adjust each frequency band to your liking.
Hopefully these tips will help you enjoy the HW-B650 Soundbar even more.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Insurance Broker
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love thes Air Poss Use them every day in office and car
I would recommend this to a friendSamsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow to mute. sound is ok. sub woofer is good. i am not that overally impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Itmanager,
Thank you for purchasing the HW-B650 Soundbar. We appreciate your review, and it will be shared with our internal teams.
First update your Soundbar, you can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-B650 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions