Customer Ratings & Reviews
See more imagesSamsung - HW-B650/ZA 3.1 Channel Soundbar with Wireless Subwoofer, Dolby 5.1 / DTS Virtual:X - Black
- Model:
- HW-B650/ZA
- SKU:
- 6505155
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
Sound Bar will not turn on
Fancy Posted
Have had the sound bar for about 4 months. It suddenly stoppef working. Hopefully it is just the power adapter.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Fancy,
We appreciate your feedback regarding the issues you are experiencing with your HW-B650 Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 2 out of 5 stars
Not for us…
Unfortunately, we had to return this. Sound quality is not as good compared to the other soundbars we tried with the same price range.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Telski,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Rated 4 out of 5 stars
GE SIDE BY SIDE REFRIGERATOR
AngelaB Posted
this product is an excellent product for the price range. love the interior lighting and layout. The freezer is designed so you can see the items with a quick glance. Extremely happy.
I would recommend this to a friendBrand response from Samsung
Posted
Hello AngelaB,
You are leaving a review for the HW-B650 Samsung Soundbar. From your description, I believe your review was intended for a GE Refrigerator.
Should you have any questions or concerns regarding your HW-B650, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Rated 4 out of 5 stars
Good sound bar for the price
LorettaD Posted
My husband likes it for the price in comparison to others that are more money. Only con, which could be nothing and on our end, but we notice the sub cutting in and out sometimes?
I would recommend this to a friend - Rated 2 out of 5 stars
Trash and returned
Bestbuybring3guys Posted
Do yourself a favor. Buy a good 9.14 surround sound sounds a lot better. Don't waste your money on this. You will be disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Rated 2 out of 5 stars
Broken and the exchange was a scam
IsaiahV Posted
I received the item broken and when I went in store to exchange it for the same model I was charged an additional $50.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello IsaiahV,
Please know you are leaving a review for the HW-B650 Samsung Soundbar, not the service provided by Best Buy.
Please follow up directly with Best Buy's Customer Service for further assistance.
Should you ever have questions or need help related to Samsung Soundbars, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Rated 1 out of 5 stars
Buyer beware
PamM Posted
Never got mine. Never got a refund because BestBuy sucks. I have reported to my credit card and they are disputing it. You call and are on hold forever then you here someone answer but apparently because they don’t know how use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello PamM,
Please know you are leaving a review and 1-star rating for the HW-B650, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B650 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 5 out of 5 stars
Look on Her Face
JermaineJ Posted
I bought this speaker for my daughter and she love it. When I see the look on her face, I know it was worth it.
I would recommend this to a friend - Rated 1 out of 5 stars
Defective Sub and Bad Sound
Jose Posted
Soundbar itself works but honestly sounds about as good as a dollar store speaker set. Subwoofer did not work at all. No sound, vibration, nothing. I tried everything possible to get it to work but despite being connected to the sound bar the subwoofer never made any noise whatsoever.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Jose,
Thank you for taking the time to share your experiences with the new HW-B650 Soundbar in a review for us. Your feedback is very important to us and will be shared with our product team.
I am sorry that you have experienced issues with your subwoofer, please know that we are here to help.
The first thing to check would be is if you have accidentally turned your subwoofer all the way down to -12. If this is not the case then I would attempt to do a hard reset on your soundbar.
With your Soundbar ON, press and hold the - & + (VOLUME UP/DOWN) buttons for roughly 5 seconds. You will then see INIT scroll across the LED display. Your soundbar will be reset to factory settings.
I would also download the latest firmware, as this will give you the most recent improvements made to the software. Follow this link, https://www.samsung.com/us/support/downloads/ and then type in your model number to follow the updating instructions.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Rated 1 out of 5 stars
mr
john4 Posted
Sound bar is at Samsung in New Jersey now because apparently there's a problem with it. Someone came out for the TV and said the TV was OK but the sound bar is having issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello john4,
We appreciate your feedback regarding the issues you experienced with your HW-B650 and are currently waiting for it to be serviced. I appreciate your patience. Should you have any issues with your soundbar after service is complete, please contact Samsung Customer Support. ! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Rated 1 out of 5 stars
Defective unit after 24 hour use
CobaltJ Posted
Worked great for a day, then when turned on, would display a ‘PRT’ error and power itself off. This is apparently a protection mode signaling there is a hardware issue. I saw many people describing the same issue on multiple forums. All you can do is send it to Samsung for repair, or return it to where you purchased it. It’s sad, because I expected more from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello CobaltJ,
Thank you for your purchase of the Samsung HW-C450 Soundbar, I am sorry that you have experienced this issue with your soundbar.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support at
1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We hope to hear from you so we can work together to find a solution.
~Samsung Solutions
- Rated 2 out of 5 stars
Not Good
BrianS Posted
Not impressed, subwoofer had annoying churn, soundbar worse than my 200 dollar Bose. Took it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello BrianS,
Thank you for your review of the Samsung HW-B650 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Rated 4 out of 5 stars
Good Buy on Sale
Brian Posted
With the sale price this is a good buy and the unit is worth what I paid for it. It is not as good as the sound system I have with my DVD player.
I would recommend this to a friend - Rated 1 out of 5 stars
Subwoofer did not work.
ArtJ Posted
Subwoofer did not work. Despite the blue light showing connected to the soundbar via bluetooth, no sound was coming out of the subwoofer. Spent most of one day chatting with Best Buy support and Samsung, but issue could not be resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello ArtJ,
Thank you for purchasing the new HW-B650 Soundbar, and I am sorry to hear that your subwoofer is not connecting with the soundbar.
If you are able too, contact your local Best Buy and see if you are able to bring the soundbar and subwoofer to Geek Squad for in person trouble shooting. If they are unable to assist with any trouble shooting or warranty, please know that Samsung Customer Support is here to help.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Rated 1 out of 5 stars
Disappointed experience.
Frank Posted
This review will be unfair for the product. The reason for the low review is based on my experience at the best buy in east orange california. They were rude unprofessional and will no longer be getting any of my future business. It all started with the cashier then moved on to the supervisor at the time. I have requested a call from a field leader but no call yet.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Frank,
Thank you for sharing your experience with Best Buy. I am sorry that you were not happy, if you have not yet, please reach out to Best Buy Customer Service directly for additional assistance.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Rated 1 out of 5 stars
terrible
doublegawkgawk5000 Posted
bought this soundbar last week and it is already broken. sound cutting in and out constantly. looked up the problem on bestbuy reviews and samsung website and you have to download software update via usb and plug in usb into the soundbar. not trying to do all that when I paid 300+ for this soundbar. I would avoid this at all costs. imagine payin 300+ for a soundbar and there is already a problem with it 1 week in. unbelievable.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello doublegawkgawk5000,
Thank you for sharing your thoughts regarding the HW-B650 Soundbar. I am sorry to see that your out-of-box experience has not been ideal.
So that we can best assist you with updating your soundbar, or warranty assistance, please contact Samsung Customer Support. Know that we are here and happy to help you. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Rated 2 out of 5 stars
Not a good sound option
TravisH Posted
Very unhappy with this sound bar, it has less sound then the tv speakers. Don't recommend!!
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello TravisH,
Thank you for purchasing the HW-B650 Soundbar. I am sorry to see that you are not fully satisfied with your new Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Rated 2 out of 5 stars
Not recommend
Ider Posted
Do not sound great, has a little more volume from tv samsung 65” 1 year old.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hello Ider,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-B650 Soundbar.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Rated 1 out of 5 stars
Bad buy
Nobuy Posted
This sound bar is awful!! Not user friendly and the sound is horrible. I bought it on the recommendation from the sales person. None of the sounds bars on display were hooked up to be able to hear the sound. Do not purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi There,
I'm sorry to hear that your experience with the new HW-B650 Soundbar hasn't lived up to the recommendation given to you.
There are a few settings you can change to improve your overall audio experience.
By pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function. The desired settings can be adjusted using the Up/Down buttons.
AUDIO SYNC - NIGHT MODE ON/OFF - VOICE ENHANCE ON/OFF
AUDIO SYNC
If the video on the TV and audio from the Soundbar are not synchronized, press the (Sound Control) button to select AUDIO SYNC and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons. (Not available in “USB” or “BT” mode.)
NIGHT MODE ON/OFF
This mode is optimized for nighttime viewing with the settings adjusted to bring the volume down but keep the dialog clear.
VOICE ENHANCE ON/OFF
This mode is makes it easier to hear spoken dialog in movies and TV.
The NIGHT MODE, and VOICE ENHANCE audio function can be turned ON/OFF by
using the Up/Down buttons.
Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
You can try adjusting audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPATIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
I hope these tips and tricks will improve your overall thoughts on the HW-B650 Soundbar.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~Samsung Solutions
- Rated 1 out of 5 stars
Open box NOT EXCELLENT
Brandon Posted
Product came without the power cord for the soundbar and no remote
No, I would not recommend this to a friendBrand response from Samsung
Posted
Hi Brandon,
We appreciate your feedback regarding parts missing from your Samsung HW-B650 Soundbar. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the features, functions, or adjustments to your soundbar settings, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador