Customer Ratings & Reviews
- Model:
- HW-B750D
- SKU:
- 10103765
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Try not to buy an open box from bestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered "excellent" condition open box, bestbuy sent me only subwoofer. Nothing else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anar,
Please know you are leaving a review and 1-star rating for the HW-B750D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B750D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Dont recommend. Constantly have issues with it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect to the sony tv we have worth af. Constantly disconnects from tv and best buy wont let us swap it even though their salesperson told us it was a good choice to go with our TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brittany,
We appreciate you taking a moment to review the Samsung HW-B750D Soundbar.
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar. You may first want to check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the top of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Should you continue to experience audio dropouts, and are connected wirelessly, please use the included cable to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
I hope these tips help resolve your issues.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great But Broke Under 1 Year
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this soundbar, very inexpensive and good quality for the price. Soundbar sounded like a robot recently- I tried both a soft and hard reset after contacting Samsung, unfortunately did not fix the issue. Had the most rude customer service person I’ve ever spoke to. Was told for a lack of better terms I’m SOL. Never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChrisH,
We appreciate you taking a few moments to review the Samsung HW-B750D Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Sony sound bar before this that was amazing. I don't know if I'm keeping this sound boy because it just sounds a little weird and cheap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Naty,
Thank you for taking a moment to review the Samsung HW-B750D Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, you can also add the SWA-9200S Rear Speaker Kit to create a multi-channel system for a true surround sound experience. Check it out at Best Buy: https://www.bestbuy.com/site/samsung-swa-9200s-za-2-0ch-wireless-rear-speaker-kits-black/6510790.p?skuId=6510790
I hope these tips help improve your enjoyment.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
DO NOT TRUST BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy failed to show up with all of my merchandise after scheduling the delivery seven (7) times and cancelled all of them at the last minute except for the last time. They just showed up without the merchandise on 1/9/2025. We also believe they made misrepresentations to us.
No, I would not recommend this to a friendBrand response from Samsung
Posted .James,
Please know you are leaving a review and 1-star rating for the HW-B750D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B750D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Great but it broke in less than 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this sound bar until it just broke. Had it maybe 6 months and out of nowhere it got a very annoying buzzing sound I can't get rid of. I have to listen to the TV speakers now. I will see how Samsung responds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ThomasW,
We appreciate you taking a few moments to review the Samsung HW-B750D Soundbar.
Samsung products are engineered to the highest standards of performance and quality, and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very loud and cracking sounds when you get the volume to hi. I would have returned it but I was out of town during the 14 day timeframe.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TonyP,
We appreciate you taking a moment to review the HW-B750D Soundbar.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung Soundbar with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Here are some troubleshooting tips and adjustments to try.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Missing items on open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get open box , mine was missing a subwoofer, I dont know what happend with best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jtiwan,
Please know you are leaving a review and 1-star rating for the HW-B750D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B750D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Bad information from Best Buy Sales Guy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your salesperson sold us the WRONG soundbar first and we had to return it for this one AND re-schedule install. BAD!
No, I would not recommend this to a friendBrand response from Samsung
Posted .AngelaH,
Please know you are leaving a review and 1-star rating for the HW-B750D Soundbar, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B750D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound sucks. TV speakers are way better. Wish I could give it zero stars
No, I would not recommend this to a friendBrand response from Samsung
Posted .GOGOJoeYoung,
I’m sorry to hear that you’re dissatisfied with the performance of your HW-B750D Soundbar.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broken. Does not turn on. Will have to return
No, I would not recommend this to a friendBrand response from Samsung
Posted .KCAM,
We appreciate you sharing your delivery experience and having received a damaged HW-B750D unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns about usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound and I love the options to on sound easy to connect to my TV
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds absolutely great. Top quality pretty easy to use.
I would recommend this to a friend Sound system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with my purchase will recommend this item
I would recommend this to a friend- Cons mentioned:Connectivity
Connectivity issue then Died in a few months...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $499 summer of 2024 and is $324 seven months later. Advertised as will work with Samsung TVs speakers plus sound bar (Q-Symphony). Worked for a couple months but started losing connection & had to turn off and back on for it to work again. Feb. 2025 and sound bar is dead! If I pay for shipping $$$ they will repair it since it has 12 month warranty. No Thanks, what's to keep it from dying again! Buy something that work's right...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SteveB,
Thank you for taking a few moments to review the Samsung HW-B750D Soundbar.
Please know this model does not have the Q-Symphony feature. Q-Symphony is available on Samsung Q and S Series Soundbars and the Music Frame.
We appreciate your patience in having to deal with this inconvenience. You can track your request status, see your order history, and contact Samsung Order Support at 1-855-726-8721
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Worked for two days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this brand new after a lot of research. Plugged it in and worked straight out of the box with almost no setup. Sound was awesome! But that only lasted two days. Sound is now out of sync. Samsung customer service for hours on end updating firmware, changing settings, cycling power, etc. and nothing has made any difference whatsoever. I will be returning this and I will probably never buy another Samsung audio product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FrankB,
Thank you for taking a moment to review the Samsung HW-B750D Soundbar and for sharing the issues that have caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Here is a tip to try and get the audio synced with your tv.
If the video on the TV and audio from the Soundbar are not synchronized, select SYNC in SOUND CONTROL (looks like a gear), and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions