Customer Ratings & Reviews
- Model:
- HW-B750D
- SKU:
- 10103765
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I bought my sound bar, it was damaged but Best Buy took care of the problem asap. Within three days they sent the new one to my place. Thank you.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I i recommend this product to others.
I would recommend this to a friendItem purchased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Staff was incredibly helpful for a new video game room I was preparing for my son. They were not pushing me, just providing recommendations.
I would recommend this to a friendSurround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, could do better, linked to tv quick, now only use 1 remote before I had to use 3. Caught on sale even better.
I would recommend this to a friendVery happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new purchase I use it everyday the sales person did a good job
I would recommend this to a friendGood Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works as it should. I would buy again.
I would recommend this to a friendCheap piece of junk !
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I would of known this piece of crap would only last about 16 months I would of added an extended warranty and cranked the sucker up to 100. Very moderate use at home. Never had it past 45 cause i thought that would extend it’s life. Never had an electronic device short out so fast. Get a 5 year warranty!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ChristopherC,
Thank you for taking a moment to review the HW-B750D Samsung Soundbar.
There are a few steps you can take to troubleshoot your Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Audio” > “Home Audio” > “Sound Bars”. From there, you can select the HW-B750D under Standard Series.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Alternatively, you can download SmartThings on your iOS or Android device. This will allow you to update your Soundbar automatically or manually right from your phone or tablet.
Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
While the Soundbar is On, press both the Vol+ and Vol- buttons on the unit simultaneously until the display shows "INIT", then release. If this doesn’t work, then try using the remote control: While the Soundbar is ON, press and hold the SOUND CONTROL ("Gear") button on the Soundbar remote for 10 seconds. You will see "150HZ" on the display. Keep pressing until you see "INIT" on the display, then release.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung sound bar I love my Samsung sound bar I love my Samsung sound bar I love my Samsung sound bar I love my Samsung sound bar
I would recommend this to a friendDied after 16 mos. 4 months past warrantee.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked just fine for 16 months and then just died. Could not power it back on. Samsung support was not good. Only option seemed to be to repair it for 90% of the original cost. Not good quality.
No, I would not recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned the soundbar. It just didn't give us the sound we wanted.
I would recommend this to a friendNot the same experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a sound bar connected to my Samsung TV and I’m not getting the quality sounds that I believe I should be getting. I had the volume raised up quite a bit when I’m watching football games and I’m not getting the same experience at the store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WilliamR,
We appreciate you taking a moment to review the Samsung HW-B750D Soundbar.
You can optimize the audio performance for your specific content by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME PRO, or ADAPTIVE SOUND
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of the available channels. Each time you press the CH LEVEL button it will switch to a different channel such as Center, Front Top, or Rear Level. After selecting the channel you wish to adjust, use the UP/DOWN buttons on the provided Soundbar remote to adjust the volume between -6 to +6.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
With the sound mode set to Standard, press and hold the Sound Control button for about 5 seconds to adjust the sound for each frequency band for precise audio adjustments. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Do not buy from best buy open box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought a "fair" open box from the local best buy in costa mesa and when picking it up from the store it was missing the subwoofer. They said thats all they had and if i wanted to take like that or a refund. I asked for a refund a got a sorry at the end of my transaction. A total waste of time, gas money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Frank,
Please know you are leaving a review and 1-star rating for the HW-B750D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B750D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Disappointed with Price Match Promise,Broken Trust
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Samsung - HW-B750D 5.1 from Best Buy and a few days later, I found out they lower price and contacted Best Buy expecting them to honor their promise of price match guarantee. After submitting all required info and following up multiple times, they never refunded the difference—despite confirming the price match eligibility. They told me the person that helped me did it wrong and since it was past the time of return they cannot return the money they promised. Funny think they figured it out after the return time before that all they would say was it is processing it takes some time. This experience has been extremely frustrating. I feel misled, and it's disappointing that a company as large as Best Buy won’t stand behind its own policy. I won’t be making any major purchases from them again unless they make this right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cuba,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your HW-B750D once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Bass
Only thing good was the bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my office computer to play some music. Sound quality is not good enough. The bass is great but the highs are weak and the mids are nonexistent. Maybe its ok for tv? I didnt watch any movies or videos with it. I know better than to think a soundbar will have decent sound, they just dont because of size. Maybe other reviewers arent use to real speakers, I have real speakers for home theater (elac) and for music (JBL 15's), so I am use to real sound and returned this promptly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RayS,
I’m sorry to hear that you’re not fully satisfied with the performance & sound quality of your HW-B750D Soundbar.
You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing SURROUND SOUND, BASS BOOST, GAME, ADAPTIVE, DTS VIRTUAL:X, STANDARD.
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~+6 by using the Up/Down buttons.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.
Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
On time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good service on time, arrived before the expected date
I would recommend this to a friend- Cons mentioned:Connectivity
Constantly Disconnecting
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was constantly disconnecting from the tv. Beyond annoying to have to turn it back on over and over again while watching a show or movie. Tried resetting it more than once but it didn’t make a difference.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PatriciaZ,
We appreciate you taking a few moments to review the Samsung HW-B750D Soundbar. I’m sorry you're having a frustrating experience with the soundbar disconnecting from your TV.
If available, we recommend using the HDMI connection to your TV.
Connecting your soundbar to a TV through HDMI will provide the best audio and user experience, often eliminating any connection or delay issues you may be experiencing. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.
If connected via Bluetooth to the TV and the soundbar is dropping out intermittently there are a few things to check before performing any troubleshooting:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a device that uses the same wireless frequency near the Soundbar, interference may cause some sound interruption.
4) Check all the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-B750D Soundbar on the Samsung website.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Not a good system.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system has been nothing but a problem. Continually loses connection, sound fluctuates in and out. Base comes on and off. I have done every trouble shooting thing to do and it won't work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnP,
Thank you for taking a moment to review the Samsung HW-B750D Soundbar.
Updating the firmware on your soundbar gives you all the benefits of the latest improvements. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.
1.Go to the Samsung Electronics website (www.samsung.com) → click on the “Support” option in the upper right corner.
2.Click on “Manuals & Software” from the pop-up list > TVs & Home Theater > Home Theater > Select your model
2. Download the firmware file (USB type).
3. Unzip the file to create a folder with the file name.
4. Store the created folder in a USB and then connect it to the Soundbar.
5. A sequence of “UPDATE” > “BYE” > “ON” will appear on the display 3 times. This will take around 6 minutes.
- During update, do not turn it off or remove the USB.
- If “UPDATE” does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
- When the latest Version is installed, no update is performed.
- Depending on the USB type, update may not be supported.
6. After the 3 cycles are complete, the Soundbar will restart and last source used will appear on the display for about 20 seconds and then it will go off (“UPDATE” > “BYE” > “ON”) 3 times “D.IN” > off
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Live Chat with an agent as well as manuals, software, creating a service ticket, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Disappointing Customer Service- Lack of service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible packaging allowed this to be damaged prior to arrival 7 days after ordering and 4days late. Then the replacement I waited another 8 days for didnt even leave Best Buy when they supposedly noticed damage and cancelled my order due to their system not allowing to replace prior to shipping. Now I wait 7 to 10 days for inspection and refund and then they will mail a replacement gift card. Save yourself the trouble and order direct from SAMSUNG I wish I would I had not ordered the TV and soundbar from here. My lesson has been learned - no phones, no appliances and no anything will be purchased from here again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnM,
Please know you are leaving a review and 1-star rating for the HW-B750D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-B750D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Falls Short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite some claims, this does NOT offer Samsung's Symphony sound feature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DonaldP,
Thank you for taking a moment to review the HW-B750D Soundbar.
Though the HW-B750 Soundbar does not have the Q-Symphony feature, it does have various other amazing features. Like Adaptive Sound which intelligently optimizes audio to hear voices better and
built-in center/side speakers dedicated to delivering enhanced dialogue so you won't miss a word, no matter how faint the conversation or how intense the background music or action is.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Delay sound.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good but when it is on it is really hard to change volumes down. When this speaker is on tv sound need to be off looks like it delay sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HafezMorshed,
Thank you for taking a moment to review the Samsung HW-B750D Soundbar.
If the video on the TV and audio from the soundbar are not synchronized, press the SOUND CONTROL button on the soundbar remote, until you see AUDIO SYNC on the display. You can then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
Additionally, please make sure your soundbar is using the latest firmware Version. You can update the firmware Version of your soundbar by using a USB device. If available, you may also want to update the firmware Version of your TV which may feature audio delay improvements.
If you continue to experience audio delay, and are connected wirelessly, please use the included digital optical audio cable, or an HDMI cable purchased separately, to connect the soundbar to the TV. Using a wired connection instead of wireless often eliminates the audio delay entirely and improves the user experience.
There are several ways you can connect the soundbar to your TV, so you can customize your movie watching experience. Although they all have their benefits, certain setups provide better sound quality than others.
Connecting your soundbar to a TV through HDMI will give you the best audio because HDMI cables transmit sound digitally. There are 2 ways to connect your soundbar with HDMI: you can connect a device to your soundbar (like a Blu-ray player) and then connect the soundbar to the TV, or you can use HDMI ARC. The first method will give you the best possible sound from external devices you regularly use. ARC is the way to go if you want great sound from streaming apps on your TV and a soundbar.
1. Turn off the TV, soundbar, and external device. Then, connect one end of an HDMI cable to an HDMI port on your TV (make a note of which one).
2. Connect the other end to the HDMI OUT port on your soundbar.
3. Connect a second HDMI cable to the HDMI OUT port on your external device. Connect the other end the HDMI IN port on your soundbar.
4. Turn on the external device and the soundbar. Press the Source button on the soundbar until "HDMI" appears on the display.
5. Turn the TV on and change its source to the HDMI port where the soundbar is connected.
6. Your TV will display images from the external device, and audio will play from the soundbar.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions