Customer Ratings & Reviews
- Model:
- HW-Q600B/ZA
- SKU:
- 6505160
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers find value in the HW-Q600B soundbar's impressive sound quality, encompassing rich and immersive audio for movies and music, as well as its strong bass response. Many appreciate the ease of use and setup, along with its compact size and sleek design. However, some users experienced issues with the soundbar's longevity and occasional connectivity problems. A few also noted that the volume level might not be sufficient for larger spaces.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Soundbar
Only worked for one year do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked for 1 year. Now we can't keep the soundbar on it keeps reverting back to TV speaker so it's worth nothing to us. As usual if we want them to look at it we have to pay. Would not recommend Samsung soundbar
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mjeike,
You are leaving a review for the HW-Q600B Soundbar. From your description, I believe your review was intended for a different soundbar. The HW-Q600B has not been available for purchase for an entire year.
Should you have any questions or concerns regarding your HW-Q600B Soundbar, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
BAD PRODUCT!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product; i had returned two a day apart because it's not connecting - no sound. I contacted Samsung and they asked be to download the software upgrade and install via the USB, yet it still didn't work. BAD PRODUCT!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DrOgbomeh,
Thank you for your review of the Samsung HW-Q600B Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Cons mentioned:Soundbar
Discontinue this nonsense.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to like this sounbar. I bought the Q60b, played it for some minutes ans ut stipped working, tried my other samsung tv ans still womt work, lost patients and returned it, got another one Q600b which was suppose to work well, i hooked it up and still the same result, stopped workiing after few minutes. Will return it to buy an more expensive one. If it doesn’t work, then I’m done with samsung soundbar. All my electronics are samsung but they fall my hand with this nonsense soundbar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi lummyd,
Thank you for purchasing the Samsung HW-Q600B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We look forward to hearing from you and to working towards a solution.
~Samsung Ambassador
- Pros mentioned:Sound quality
Don’t waste your time & money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought with Samsung Q80B 75” TV. First day it stopped working in the middle of a movie. Had to return and exchange with same model since we liked the sound and the bundle price of $249. Happy then it stopped working again! Like the others, had to return it Twice! What a waste of time money and energy. So sad I didn’t listen to the reviews. Just buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tata,
We’re sorry for the issues you had when your HW-Q600B Soundbar stopped working so soon. We understand your frustrations with having to return the soundbar multiple times. Please contact us for service; a Support agent will gladly assist you.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions
Great sound from my soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar. Geek squad did a great job of hooking it up to my 75-inch Samsung TV.
I would recommend this to a friendDO NOT BUY UNLESS YOU LIKE RETURNING THINGS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.****DO NOT BUY!!!**** I've never had a product not work 2x over...well, this is the one. 2x ordered it right from Samsung and 2x it didn't work in different ways. IDK who thier parts supplier is for this thing but it's HOT GARBAGE. I've got a lot of other Samsung devices that I love, so I don't understand how they have a product that is reviewed so badly and shows up non-functional so much. I'd pull these things off the shelves. Or maybe that's why their all at half price right now...hmmmmm I could probably return and give it try number 3 but how long do I really think it will last? 0 Stars if possible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JonathanL,
Thank you for the feedback regarding your HW-Q600B Soundbar. I am very sorry to see that you have experienced these issues with your unit. Your feedback will be shared with our internal teams.
This is not the product experience we want for you.
Please know that we are here and happy to help.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Junk! Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after about 3 weeks, bass sucks. It's not worth the money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We’re sorry for the issues you had when your HW-Q600B Soundbar stopped working so soon. Please contact us for service; a Support agent will gladly assist you.
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week.
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
We look forward to hearing from you.
~ Samsung Solutions