The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 474 reviews
Rated 5 out of 5 stars
Amazing Picture and Audio Sound
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My OLED 77inch Samsung TV is awesome. The Q Symphony 990F soundbar system is amazing. 11.1.4 channel. I will only buy Samsung!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Immersive, extraordinary, captivating, sleek design and worth every penny. I’m glad I bought this for my birthday. The compliments I received by guests watching movies and sport events is amazing.
This reviewer received promo considerations or sweepstakes entry for writing a review.
At this price point, there is no better immersive sound system setup available that can deliver better.
I initially went with Sonos Arc ultra (soundbar only), but when compared to this unit here, the performance difference was night and day.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The 990 series of sound bars is pretty awesome and the latest version of it does not disappoint, I'm a fan of the HDMI 2.1 passthrough as it works well with how I have it configured in my environment. Sound has been amazing, very happy with the night time features it offers as well. Overall a great product.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was planning on buying something else, but decided on this bundle. I've been really happy with it, and the Geek Squad's Connor and Logan got me set up perfectly!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its a piece of art in the sound systems, especially using with a Samsung TVs for Q-symphony sound, absolutely a fantastic combination. I bought a 98 inch TV Q80C and its really creates a fantastic surrond sound for the price. Recommend this pruchase.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this sound system, paired easily to my Samsung tv. Great Atmos sound fills large living room. Absolutely recommend to anyone looking for a new system or to upgrade their existing system.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not as good as my 5.2 Klisph surround setup... but still pretty awesome. While playing games you can tell what side the horse or cars comes from behind.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s so easy to set up and the rear speakers are wireless but if you don’t have receptacles close you’ll need a small extension cord. I have a Bose surround also and the bass is not nearly as deep as the Bose. That is really my only complaint is I wish the bass tube hit a lot harder for the money.
Thank you for sharing your positive experience with the HW-Q990D Soundbar!
Its impressive configuration of 11 front-facing speakers, 1 subwoofer, and 4 up-firing channels ensures a captivating audio experience that envelops you from all directions. Whether it’s music, movies, or gaming, this soundbar delivers bold, multi-channel sound that truly immerses you. And the inclusion of a rear speaker kit means your home theater setup is complete right out of the box. No need to hunt for additional components—it’s all there!
Now, let’s talk about the intriguing Private Rear Sound feature. This clever addition allows you to enjoy your favorite shows and movies discreetly, especially during late-night viewing. By deactivating the front-firing speakers and utilizing only the rear speakers, you can immerse yourself in the content without disturbing others nearby. It’s a thoughtful feature that enhances your overall entertainment experience.
Should you ever have questions on your new Soundbar, please give Samsung Support a call at at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Rated 1 out of 5 stars
BEWARE. OPEN BOX EXCELLENT WAS NOT WHAT I GOT.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was excited to receive the sound bar yesterday on Aug 28, but I was very bummed out to find out that the "excellent" condition open box sound bar was severely damaged. The metal soundbar was cracked open. The bass had scratched up and cracked, and parts inside came loose and would rattle when I picked up the unit. It didn’t come with the remote control either, which did not meet the item description.
When I reached out through online chat on the following morning, I was told that BB would not be able to exchange for the same item (open item excellent condition) even though they have that in stock online. Upon digging in, I was told that the price of the same item had gone up by 300 dollars. I was told to visit the store to see if they could do anything because I knew that there was an open box with the exact same model in the "GOOD" condition vs. the "EXCELLENT" I purchased. To no surprise, the store manager told me that he was not able to exchange because the price had gone up. I’m a Total Best Buy member, and never had any claims for warranty, and even the Geek Squad representative couldn't do any thing because sound bars do not fall under their accidental damage protection (which makes me wonder why I keep paying for the membership to begin with).
I desire to be able to exchange for another open box excellent condition item, which is available online as of 8/29/2025, which was what I paid for. I could also settle for an open box in good condition, which is also available at the Plant store on 8/29/2025.
BBB complaint #23816015 filed 8/29/2025 and I will stop buying from Best Buy if they are unable to resolve this simple issue for me.
Please reach out to me through email (if anyone actually read this).
Please know you are leaving a review and 1-star rating for the HW-Q990D, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-Q990D itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.