Customer Ratings & Reviews

It’s so easy to set up and the rear speakers are wireless but if you don’t have receptacles close you’ll need a small extension cord. I have a Bose surround also and the bass is not nearly as deep as the Bose. That is really my only complaint is I wish the bass tube hit a lot harder for the money.

Immersive, extraordinary, captivating, sleek design and worth every penny. I’m glad I bought this for my birthday. The compliments I received by guests watching movies and sport events is amazing.

I was excited to receive the sound bar yesterday on Aug 28, but I was very bummed out to find out that the "excellent" condition open box sound bar was severely damaged. The metal soundbar was cracked open. The bass had scratched up and cracked, and parts inside came loose and would rattle when I picked up the unit. It didn’t come with the remote control either, which did not meet the item description. When I reached out through online chat on the following morning, I was told that BB would not be able to exchange for the same item (open item excellent condition) even though they have that in stock online. Upon digging in, I was told that the price of the same item had gone up by 300 dollars. I was told to visit the store to see if they could do anything because I knew that there was an open box with the exact same model in the "GOOD" condition vs. the "EXCELLENT" I purchased. To no surprise, the store manager told me that he was not able to exchange because the price had gone up. I’m a Total Best Buy member, and never had any claims for warranty, and even the Geek Squad representative couldn't do any thing because sound bars do not fall under their accidental damage protection (which makes me wonder why I keep paying for the membership to begin with). I desire to be able to exchange for another open box excellent condition item, which is available online as of 8/29/2025, which was what I paid for. I could also settle for an open box in good condition, which is also available at the Plant store on 8/29/2025. BBB complaint #23816015 filed 8/29/2025 and I will stop buying from Best Buy if they are unable to resolve this simple issue for me. Please reach out to me through email (if anyone actually read this).

Everything good from last years model, now with hdmi 2.1.

The Samsung HW-Q990D Soundbar is an impressive follow-up to last year's flagship Q990C, which many considered the best Soundbar on the market. The Q990D maintains the same high-quality build, performance and understated style of its predecessor, the Q990C, while introducing some notable improvements. The Q990D, like the Q990C, is a comprehensive four-piece Soundbar system that includes the main bar, a wireless subwoofer, and two wireless rear speakers. It supports Dolby Atmos and DTS:X sound through an expansive 11.1.4 channels. The design of the Soundbar mirrors that of the Q990C, but it now includes HDMI 2.1 support, which is capable of handling 4K/120Hz signals. This is a substantial improvement over the Q990C, which did not support HDMI 2.1. In terms of performance, the Q990D truly shines. It delivers an immersive Dolby Atmos and DTS:X sound experience. The clarity of the sound details is exceptional, allowing for a rich and nuanced audio experience. The precision and power of its effects placement are also noteworthy, creating a truly immersive audio environment. The subwoofer is incredibly powerful and seamlessly integrated, offering a strong low-frequency response. When comparing the Q990D to the Q990C, the new model offers a similar performance with added features. The Q990C was already a high-end Soundbar, but the Q990D takes it a step further with HDMI 2.1 support and enhanced functionality for the rear speakers. When put up against other premium soundbars, the Q990D stands out due to its immersive sound experience and robust feature set. If there's are shortcomings, I feel a bar of this caliber would benefit from an on-screen display that aids in setup and making adjustments. The current display is cumbersome at best, and almost useless at worst. Fortunately, once you’ve connected the SmartThings app, you have much quicker and easier access to all of the bar’s adjustments. It’s also disappointing that there’s no form of room correction here. I understand that part of the goal is keeping it simple for consumers, but we are talking about a Soundbar at the premium end of the market, so I don't feel that an on screen display that's easy to read or a sound correction system to automatically tailor the sound to a particular room are unreasonable expectations. In conclusion, the Samsung Q990D Soundbar is a worthy successor to the acclaimed Q990C. It retains the strengths of the Q990C while introducing several meaningful improvements. If you’re in the market for a premium Soundbar that offers an immersive and detailed sound experience, the Samsung Q990D won't disappoint.

Pros Clear dialog Well balanced, slightly bright audio Smooth bass Realistic Atmos positional audio in a good room HDMI 2.1 for 4K 120Hz passthrough SpaceFit Sound Pro optimizes for room automatically Private rear sound is great for nighttime listening SmartThings integration Includes integrated SmartThings Hub Hub includes support for Matter Quick and easy setup Well built Cons Subwoofer struggles when pushed Can’t reproduce dynamic bass Sound might be too bright for some Slightly weak midtones Limited equalizer in some modes HDMI passthrough doesn’t always switch automatically Display too compact too read Design style not for everyone The Samsung Q990D at first seems to be a modest upgrade from the previous Q990C, which is good considering the previous generation well received. The design still has the angular design of the previous generation consisting of an all metal and plastic. There is no cloth anywhere. Depending on your taste, it might seem modern or overly aggressive looking. Taking it out of the box the soundbar feels heavy and well built. The subwoofer and satellites are connected wirelessly and only need to be plugged into power. The included remote is a small with dark text. It is not backlit or very easy to feel controls. It seems to be intended to be a secondary form of control. The soundbar can be controlled directly via the SmartThings app. There is a dot matrix display behind the front speaker grill, but it is small and hard to read from any distance from the soundbar. Setup 9/10 You can tell the Q990D was intended to take a lot of the complexity out of a home theater setup. If you aren’t going to mount it to the wall all you need to do is plug in the speakers and you are ready to go. There is no tuning needed as they are set to calibrate automatically if left in the default setup. You do have EQ options which default to a simple bass and trouble adjustment. Additional EQ options are available in standard mode but some modes limit EQ options. The standard mode leaves the sound as is. The other modes adjust the sound to give a more surround sound effect but straight out of the box the sound needs little tweaking. Setting up the soundbar in the SmartThings app allows you to configure additional options such as Chromecast, Airplay, or configure it as a SmartThings Hub with Matter support. Atmos Performance 9/10 Like previous models, movies are where this soundbar shines, assuming you have the right room for it. The room it is being used in is near ideal being a rectangular shape with a flat 10-foot ceiling. The only two issues it is has is a door that is at a 45-degree angle and a ceiling fan and both those do hamper the performance slightly. When trying out surround affects it sounds like the right front channel is coming from about 4 feet to the right of the soundbar. Similarly, the top center right channel sounds just like it is coming from a place where there is no speaker. However, the left side of the room has that angled door. This causes the left from channel to not sound quite as distinct or far to the left and the top center left channel to also not sound as distinct. Height was also less distinct with the ceiling fan but still good. It is still a surprise that it can do it at all. If your room isn’t the ideal shape recommended for Atmos it isn’t going to work miracles. Furthermore, while impressive, don’t expect this to be as impressive as a full Atmos system with speakers all around you. Overall, the result is impressive enough to make you question if it is worth it to go through all the hassle and complication of a full discrete Atmos system with separate speakers. Movies 9/10 Previous generations of this soundbar were great for movies and the Q990D is the same. In standard mode it plays the surround just as intended in the movies but if you like a little extra immersion, you can choose Adaptive Surround. While exactly how it works is a little vague, Adaptive Surround seems to take certain types of audio that would only play through the soundbar and play them through the surrounds as well. It brings the sound all around you but sometimes it goes a little too far and pipes the dialog of a person right in front you on the screen to every speaker in the room making it sound as if the person is talking around you. It really depends on your taste, but if you prefer a more natural sound then Standard works best. While the soundbar already sounds a bit bright, if you still have trouble hearing dialog it has two addional methods to help you hear what they are saying. First there is the traditional “Voice Enhancement” which ruins the rest of sound to favor dialog heavily. Unless you really have a hard time hearing dialog it is best to leave this setting off. If the natural tuning leaves you struggle still the “Active Voice Amplifier” is going to produce a more natural effect. It does still degrade the sound slightly but far better than old methods but in our family the default EQ does a nice job of making dialog understandable without sacrificing other sounds. While the highs are strong, the mids are slightly weak. While it is only slight, it makes deeper voices less pronounced but also removes some of the impact from certain action sounds in movies. That said, weaker mids generally seem common in soundbars, the result on the Q990D is minimal. The subwoofer is well matched to the setup and blends nicely with smooth bass that can also rumble in action scenes. The one place it is weak is in impactful bass. The sub just isn’t big enough to produce the hard thump without some distortion. Most people wouldn’t even notice it happening as it is subtle and normal in this size of system, but it doesn’t hold back some potential of the system. A handle feature included with the soundbar is called Private Rear Sound. While most soundbars have a night mode, this one goes a step further. With the private rear surround is turns off the forward speakers and subwoofer and only plays audio through the rear surrounds allowing you to watch movies at night in bed without disturbing others. It works better than night mode because audio is close and clear instead of distant and quiet. Music 7/10 Older versions of this soundbar were said to have great performance in movies but poor performance in music. While our family hasn’t had a chance to try the older version, the Q990D is a solid choice for music. It isn’t as good as it is for movies but it still, pleasant to play music on. The slightly bright tuning gives more of a presence to vocals but on occasion can sound slightly harsh. An example is Adele’s Hello. The Q990D really does a great job of reproducing the emotion in her voice but at the higher notes it can feel uncomfortable. This is more an audiophile critique whereas most people would think her voice sounds amazing on the Q990D. Overall, for such small speaker they do a very good job, but music still takes a back seat to movies. Just like in movies the subwoofer is well blended into the overall package and produces smooth, clean bass except for dynamic bass, such as a quick thump. Final Thoughts Samsung has created a well rounded Atmos soundbar setup with the Q990D. While it has room for improvement it does a great job of being a well-rounded surround setup for most. If you are in the market for a premium Dolby Atmost soundbar that is great for movies as well as good for gaming while being simple to setup and use, then the Samsung Q990D is worth serious consideration.

My go to choice for a soundbar setup has always been Samsung's lineup. They sound great, setup is super easy and everything from movies to video games are always on point. This Q990D is the Flagship model for a reason. My last one was the Q850T and going to this beast was a major upgrade for me. In the box is the centerpiece itself (Bar), wireless sub, 2 wireless satellite surround sound speakers, remote and the various power cables and paperwork. I set up this system in my game room that held a previous generation model Q850T. Just make sure if you are not wall mounting that your cabinet or whatever you are setting the bar on is long enough. I didn't realize it was much longer and wider then the 850T at ~49inches long and ~5.5inches in depth. Another plus I enjoyed is the way they did the Surround Speakers. Before it was connected to a "wireless" box and then you plugged in the speakers to that box wire speaker wire. This time the surround sound speakers are just limited to finding an outlet to plug each one into. As I already have multiple Samsung devices in my home, I already had the SmartThings App. If you don't, I recommend downloading it and using it to set up 100%. You do not need it if you want to just plug and play, but the App unlocks so many other useful features (EQ) and can double as a remote. Using the App while setting up will calibrate the speakers to your room to the best settings automatically. I have a compatible Q TV and it wanted me to try the Q Symphony, but I turned that off. What it does is sync the amazing sound quality of the bar to also include the sound from the TV speakers. I have no idea why as TV speakers are a joke. My favorite new features on this model is not only the inclusion of 2 HDMI Inputs (vs 1 on my older model) but they are now HDMI 2.1! Makes it super convenient for me plugging in the Series X/PS5 and later on down the road a new PC build as it can do 4K 120HZ. Performance is top tier and does not disappoint at this price level. Movies, Music and Gaming sounded on point with no lag. The Atmos performance was excellent while watching all various types of movies with company over. They gave high praises when noticing it was a soundbar system vs amp/speaker setup. The thing I did the most though was gaming. Series X and PS5 had me going non-stop. Sounds were scary accurate. Wind from the side, footsteps from behind and gunfire from afar. All I have to say is omg I am in heaven. Couple of things to note though. While trying out all the sound modes (exact same as my previous model) I did find Adaptive Sound mode to be superior over Standard and Game. It just sounds more realistic and immersive while the others sound a little flat. If I had to gripe about anything, it would be the tiny little display that I see hasn't changed over the years. Now it's behind the metal mesh body and really a pain to see. Luckily it turns off after choosing a mode. Samsung's flagship is a front runner to all competition in this market and they have the experience to back it up. Not only well-rounded to suit anyone's taste but ease of setup and use mixed with top-tier sound quality makes the Q990D a sure choice. I would recommend this in a heartbeat.

The Samsung HW-Q990D 11.1.4 Q-Series soundbar with wireless subwoofer and rear speakers featuring Dolby Atmos is a great product for a home theater setup. Pros: • Packaging – The packaging was well thought out with the speakers and subwoofer separately secured in Styrofoam on the bottom and the soundbar placed on top. Even though the box took some damage during shipping nothing arrived broken. The way it was packed made unpacking quick and easy with not a lot of waste (all things considered). • Setup – Of all the soundbar, subwoofer, speaker packages I have purchased in the past, the Samsung 11.1.4 Q-Series was the easiest to setup out of the box. While prior soundbars have given me issues with wireless connection to the subwoofer and/or speakers, the HW-Q990D worked without issue. There wasn’t anything extra required to pair them after plugging them in. I connected the system to my Epson ultra short throw projector in our theater room via ARC without any issue as well. • Sound – The sound is fantastic for the price point and does not disappoint! With 11 front-facing speakers, 1 subwoofer with rich bass, and 4 up-firing channels I get the movie theater experience at home. One thing I noticed immediately was that I could hear the voices from TV shows and movies clearly, especially at low volume. The prior soundbar I had in the room made understanding dialogue difficult, notably during action packed/loud scenes and I would find myself having to put subtitles on. Samsung overcomes this through active voice analyzer and adaptive sound to optimize onscreen voices and it works amazingly. Sound Pro also analyzes the room, calibrates the system, and automatically adjusts the audio. • Wall Mounting Kit – It is nice that the kit to mount the soundbar is included; however, no wall anchors are included. If Samsung is going to include the brackets, include appropriate standard wall anchors for the weight. I ended up having to make a trip to a local big box hardware store to get a set of anchors that would hold the weight of the soundbar. Cons: • Remote – The remote is not backlit and hard to see in the dark. Overall, I love this soundbar and it gets a 100% recommendation from me.

I've always had soundbars - and surround sound. But nothing that integrated completely/easily between components. Having a new Samsung tv, this was the answer. I can't believe how easily this package set itself up. With setup instructions coming from the tv screen, it was truly plug & play. The hardest part was having to do a wall mount bracket for one of the rears. (Brackets are provided for the soundbar itself, but not the rear speakers.) Once I had it set up, I had to walk to the rear speakers to see the LED lit up blue showing connection as I didn't want to believe my ears! Thank you Samsung, I've had fits connecting soundbars before, but not this time. The first feature I encountered was Q-Symphony. When you have a compatible Samsung TV, the tv speakers work in conjunction with the soundbar. I felt this was superfluous and turned it off. Why should I have tv speakers competing with a top of the line soundbar? Your impression may vary. At least it's easily disabled. Another feature, Spacefit Sound Pro, I was more interested in. This "calibrates" and adjusts the sound based on your specific area & acoustics. Having a room that was more "open" on one side than another, this suited my purpose. Not knowing the mechanics of it, I assume it is pumping more sound to the open area to fill the gap, I can only report that there is a difference, and it does sound better with the feature activated. The rear speakers are impressive units, and are front, top, and side firing. They appear well constructed and deliver a clean clear sound with no evidence of distortion, rattling, etc. If you don't have a stand or mount for them, you will need to pick up a suitable product. I'm not a student or disciple of surround sound, all I can say is I've been intrigued over the last week, hearing things in programming I haven't heard before, even in commercials. There is content that I wouldn't believe had been programmed for surround, yet I'm hearing distinctive sounds coming from the rear speakers - for instance, the Nascar race where you hear the sportscasters in the front, and the roar of the engines in the rear. Or maybe a commercial jingle pops different sounds out of the rear. I assume there is some decoding tech going on in the electronics, all I can say is I'm enjoying the hell out of it! Also using the unit in combination with different devices, for instance, tapping on the soundbar with my Samsung phone to play content. Even more interesting, if you know what the Sound Burger is (a revival of an 80's mini portable turntable, now with Bluetooth - photo down below), I've connected that to the Q series to pump out some tunes. Yes, I do have an audiophile turntable in the same room, but as that doesn't use Bluetooth, I'll need some kind of RCA to HDMI device to make that magic as the Q only provides HDMI inputs. If there's one thing I'd knock on the Q, I really don't care for the LED screen behind the grill - it's small & hard to see behind the grill. I would've preferred a small screen, perhaps on top, to better identify inputs - it's very difficult to determine what Bluetooth device you're connecting. Other than that, very happy with the unit, and once again, thanks for making it so easy to hook up!

Joint keeps maxing out the volume while there's no/unknown input happening. If I turn off the bar itself, then there is no problemish.

Returned bet up woofers with scratches and missing parts though ordered “Excellent” Pre-owned unit. Delivered with beat up boxes

I recently purchased the Samsung HW-Q990D/ZA 11.1.4 Channel Q-Series Soundbar from Best Buy, and it’s transformed my home theater experience! The 11.1.4-channel setup, with wireless subwoofer and rear speakers, delivers jaw-dropping Dolby Atmos and DTS:X audio that fills my living room with immersive, three-dimensional sound. Watching movies feels like being in a cinema—sounds like rain, explosions, or dialogue move around and above me with incredible precision. The Q-Symphony feature syncs perfectly with my Samsung TV, blending the TV’s speakers with the soundbar for a richer, more dynamic soundstage. Setup was a breeze; the wireless subwoofer and rear speakers connected effortlessly, and the SmartThings app made calibration and tweaks simple. The bass is deep and controlled, adding punch to action scenes without overpowering music or vocals. I also love the HDMI 2.1 support for 4K 120Hz passthrough, making it a gamer’s dream for my PS5 with zero lag. From blockbuster films to Spotify playlists, this soundbar handles everything with clarity and power. It’s a premium upgrade that’s worth every penny!

Alright, let me tell you, if you're on the fence about upgrading your home audio, just jump! I finally pulled the trigger on the Samsung HW-Q990D, and my living room has been completely transformed. Setup was shockingly easy – everything connected wirelessly, and I had true surround sound going in minutes. Movies with Dolby Atmos are an absolute game-changer. The sound just fills the room, coming from all directions, even overhead. It's truly mind-blowing, like being in a premium movie theater every time. Dialogue is crystal clear, and the subwoofer delivers this deep, rumbling bass that you can really feel without it being overwhelming. I'm also a big gamer, and this soundbar is perfect for my PS5. The fact that it supports 4K/120Hz passthrough means I don't have to sacrifice any visual quality for amazing audio. Games sound incredibly immersive, whether it's footsteps behind me or explosions rocking the screen. Plus, with my Samsung TV, the Q-Symphony feature is just next-level. It blends the TV speakers with the soundbar so seamlessly that the soundstage feels even bigger and more cohesive. It really makes a difference, especially for those subtle environmental sounds. Now, it's not absolutely perfect, but the minor gripes are easily overshadowed by the performance. The remote is a bit basic, so I mostly rely on the SmartThings app for tweaking settings, which honestly gives you more control anyway. Also, you'll need four power outlets (soundbar, sub, and two rears), so plan your cable management! But honestly, these are tiny trade-offs for the incredible audio experience you get. If you're serious about your home theater, the Q990D is worth every penny. You won't regret it!

The 990D is an impressive soundbar! It sounds better than my Sonos system if I am being honest. This is a great alternative for those who want Dobly Atoms and sound comparable to Sonos for less. I saw the Q990D on sale and jumped at it. I initially tried an open box that was listed as "excellent condition for $1100. However, it was not "excellent condition." It was on sale for $1499. Therefore, I purchased it new and returned the open box. I then found it for $897 on Woot (really wished Best Buy price matched with Woot). For those who are not audiophiles but audiophile dabblers, this system almost knocked our house down during the first scene of Oppenheimer. My wife thought the Q990D sounded so good that she wanted me to purchase another one for our family room. The setup is quick and easy. Comes with a soundbar, wireless subwoofer, and two wireless rear speakers (true wireless like Sonos). Soundbar system that includes the main bar, a wireless subwoofer, and two wireless rear speakers. It supports Dolby Atmos and DTS:X sound through an expansive 11.1.4 channels. Overall, the sound quality is impressive and immersive. Bolstering 11.1.4 channels for Dolby Atoms and DTS-X support. The subwoofer is extremely powerful. If you are into gaming, the 4K/120Hz pass-through is awesome.

The system sounds amazing once it is set up properly and the different settings optimized. My buddy has it and that convinced me to purchase it. I will say I wish it were easier to optimize for someone not very savvy on AV. I cant get the HDMI ARC to work, even though my TV has it, so I had to plug it into a different HDMI outlet on my TV. I would have liked an option from Best Buy to just optimize the set up, as their delivery and install was $170 (including mounting). I did not want or need mine mounted. They used to have a geek squad service for a simpler request. Mine sounds good, but it doesnt quite have the same sound and bass as my buddy's. I will say I also waited for this to be the deal of the day to save 50%. It is a great system, but not sure it would have been worth $2k.

This surround Soundbar system has great dolby sound with great bass. Giod quality sound for playing music as well. I love the fact that it comes with wireless speakers rather than running wires across the wall to a module. Just what i was looking for.

I've purchased two systems. One for my daughter and myself. I haven't installed my system but my daughters sounds really great. Easy setup.

After having software issues with numerous soundbars that had me tearing my hair out (no audio, audio and video passthrough not working correctly, disconnects during Bluetooth and Chromecast), I appreciate how stable this soundbar is. I set it up, it didn't bug me about connecting it to wifi, I plugged in my numerous inputs and it all has been working flawlessly. 120hz HDR passthrough is excellent, it receives the proper audio formats from any source I send it, and works great connected to my Sony TV and various game consoles and PC. The sound quality is very good, rich and detailed and the vocals are *so much* clearer than I have heard from other soundbars (another reason I upgraded). The various sound modes are useful, there is a ton of customization, and the soundstage blew me away. It feels like a full surround sound system, really only lacking in some midbass detail which is to be expected of any soundbar. It's been a great purchase, well worth the money and upgrade for far less headache than my previous soundbar which had muddy dialogue and frequent disconnects (both of which made it hard to host seamless movie nights or watch parties). The only last thing I will note is DO NOT update this soundbar or connect it to the internet or the phone app. Samsung has a long history of ruining devices with updates and this is apparently no different, with one update fully bricking the soundbar and another causing a ton of eARC dropouts. I bought the soundbar, set it up as is, and have tweaked it using the remote. If I want to Chromecast music to it, I Chromecast to my TV then turn the screen off, so the soundbar can stay fully offline. The app should let you disable auto updates, but there are many reports of this not actually preventing updates, so the only way to be truly safe is to keep it fully offline which is not a thankfully difficult thing to do! Giving it four stars for this reason. At this price, this should not be a problem. If it ain't broke, don't fix it, keep this thing offline and I think you'll fine it's an excellent sounding and stable soundbar that will accomplish just about anything you want it to.

First, my reason for the 4 star review is because the package does not include speaker mounts for the two rear speakers. It also only includes a basic set up manual. I had to go online and look up the full manual to pair the speakers and find how to adjust the speakers individually etc. That said, the performance of the unit itself is great and is enjoyable for our lower family room that's about 18x24 square feet. You will definitely need the "smart things" app to fine tune the speakers, as the display is difficult to read and manage with the remote. I would buy the unit again.

Fantastic audio quality. I have an LG flagship soundbars from 2018, the SK9Y and this Samsung Q990D blows it out of the water. Excellent surround performance and Atmos works pretty well. Definitely would recommend.