Customer Ratings & Reviews

My OLED 77inch Samsung TV is awesome. The Q Symphony 990F soundbar system is amazing. 11.1.4 channel. I will only buy Samsung!!

The Samsung Q990D soundbar was a great buy. The sound quality is super. it brings out sounds that previously couldn’t be heard on movies. Very happy.

I was planning on buying something else, but decided on this bundle. I've been really happy with it, and the Geek Squad's Connor and Logan got me set up perfectly!

At this price point, there is no better immersive sound system setup available that can deliver better. I initially went with Sonos Arc ultra (soundbar only), but when compared to this unit here, the performance difference was night and day.

Good sound, good sound, excellent vibrations and perfect for family front room

The 990 series of sound bars is pretty awesome and the latest version of it does not disappoint, I'm a fan of the HDMI 2.1 passthrough as it works well with how I have it configured in my environment. Sound has been amazing, very happy with the night time features it offers as well. Overall a great product.

Sounds amazing, the bass is perfect. The dialogue from shows and movies always sounds great.

Its a piece of art in the sound systems, especially using with a Samsung TVs for Q-symphony sound, absolutely a fantastic combination. I bought a 98 inch TV Q80C and its really creates a fantastic surrond sound for the price. Recommend this pruchase.

Best soundbar you can buy. Super clear and great bass

Love this sound system, paired easily to my Samsung tv. Great Atmos sound fills large living room. Absolutely recommend to anyone looking for a new system or to upgrade their existing system.

This soundbar is a must have. The sound is amazing. If you need a soundbar, this is your go too. You will be completely satisfied with this item.

Not as good as my 5.2 Klisph surround setup... but still pretty awesome. While playing games you can tell what side the horse or cars comes from behind.

Great Sound Bar for listening to music and watching TV ball games and movies

Immersive, extraordinary, captivating, sleek design and worth every penny. I’m glad I bought this for my birthday. The compliments I received by guests watching movies and sport events is amazing.

It’s so easy to set up and the rear speakers are wireless but if you don’t have receptacles close you’ll need a small extension cord. I have a Bose surround also and the bass is not nearly as deep as the Bose. That is really my only complaint is I wish the bass tube hit a lot harder for the money.

Integrated nicely with Samsung tv. Good sound. We like it very well.

Everything good from last years model, now with hdmi 2.1.

I was excited to receive the sound bar yesterday on Aug 28, but I was very bummed out to find out that the "excellent" condition open box sound bar was severely damaged. The metal soundbar was cracked open. The bass had scratched up and cracked, and parts inside came loose and would rattle when I picked up the unit. It didn’t come with the remote control either, which did not meet the item description. When I reached out through online chat on the following morning, I was told that BB would not be able to exchange for the same item (open item excellent condition) even though they have that in stock online. Upon digging in, I was told that the price of the same item had gone up by 300 dollars. I was told to visit the store to see if they could do anything because I knew that there was an open box with the exact same model in the "GOOD" condition vs. the "EXCELLENT" I purchased. To no surprise, the store manager told me that he was not able to exchange because the price had gone up. I’m a Total Best Buy member, and never had any claims for warranty, and even the Geek Squad representative couldn't do any thing because sound bars do not fall under their accidental damage protection (which makes me wonder why I keep paying for the membership to begin with). I desire to be able to exchange for another open box excellent condition item, which is available online as of 8/29/2025, which was what I paid for. I could also settle for an open box in good condition, which is also available at the Plant store on 8/29/2025. BBB complaint #23816015 filed 8/29/2025 and I will stop buying from Best Buy if they are unable to resolve this simple issue for me. Please reach out to me through email (if anyone actually read this).

Product arrived very poor condition via Fedex. The package was almost open, with holes through which the product was clearly visible. For an item at this price point, this level of packaging and handling is unacceptable. Now I need to purchase a protection plan because I’m not confident about the long-term reliability of a product that arrived like this. Best Buy really needs to improve their shipping and packaging practices—this is not a small or inexpensive purchase for many customers.

The Samsung HW-Q990D 11.1.4 Q-Series soundbar with wireless subwoofer and rear speakers featuring Dolby Atmos is a great product for a home theater setup. Pros: • Packaging – The packaging was well thought out with the speakers and subwoofer separately secured in Styrofoam on the bottom and the soundbar placed on top. Even though the box took some damage during shipping nothing arrived broken. The way it was packed made unpacking quick and easy with not a lot of waste (all things considered). • Setup – Of all the soundbar, subwoofer, speaker packages I have purchased in the past, the Samsung 11.1.4 Q-Series was the easiest to setup out of the box. While prior soundbars have given me issues with wireless connection to the subwoofer and/or speakers, the HW-Q990D worked without issue. There wasn’t anything extra required to pair them after plugging them in. I connected the system to my Epson ultra short throw projector in our theater room via ARC without any issue as well. • Sound – The sound is fantastic for the price point and does not disappoint! With 11 front-facing speakers, 1 subwoofer with rich bass, and 4 up-firing channels I get the movie theater experience at home. One thing I noticed immediately was that I could hear the voices from TV shows and movies clearly, especially at low volume. The prior soundbar I had in the room made understanding dialogue difficult, notably during action packed/loud scenes and I would find myself having to put subtitles on. Samsung overcomes this through active voice analyzer and adaptive sound to optimize onscreen voices and it works amazingly. Sound Pro also analyzes the room, calibrates the system, and automatically adjusts the audio. • Wall Mounting Kit – It is nice that the kit to mount the soundbar is included; however, no wall anchors are included. If Samsung is going to include the brackets, include appropriate standard wall anchors for the weight. I ended up having to make a trip to a local big box hardware store to get a set of anchors that would hold the weight of the soundbar. Cons: • Remote – The remote is not backlit and hard to see in the dark. Overall, I love this soundbar and it gets a 100% recommendation from me.