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Customer Ratings & Reviews

Your price for this item is $799.99

Customer reviews

Rating 4.3 out of 5 stars with 123 reviews

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90%
would recommend
to a friend

Customers are saying

Customers recognize the POWERbot Essential's excellent cleaning performance and powerful suction, frequently praising its effectiveness. Many appreciate its relatively quiet operation and ease of use, although some users find the navigation system needs improvement and that its height restricts access to certain areas. The app functionality also received negative feedback from some customers. Overall, the robot vacuum receives positive feedback for its cleaning capabilities but has room for improvement in navigation and app design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-123 of 123 reviews
  • Cons mentioned:
    Height

    Rated 2 out of 5 stars

    Can't go under any of my furniture.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in to replace my 5 year old Roomba and ended up buying the Samsung instead. But... the Samsung is much taller than my roomba so it wouldn't go under the bed or the living room furniture like my roomba did. I ended up returning it. Very disappointed. I purchased the Roomba 880 model and all is well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use with smart things and arrival sensor so only runs when I'm not home. Works well to pick up all the cat hair and we now only vacuum with the handheld once every two weeks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product failed after 5 months of usage. Samsung customer service is the worst possible. They don't know what to do. First they told me someone would pick it up at my house for repairs. After a week waiting I called them back and they told me they were wrong; I needed to mail the product for repair. Product was mailed and came back fixed. This time, worked for one month. It is broken again. I've just called them and they told again somebody would come to pick it up. I had to teach their customer service this is not their process (can you believe it?!). After checking they told me I should mail the product for repair. If I could, I would return it. I WILL NEVER BUY A NON-TV SAMSUNG PRODUCT AGAIN.

    No, I would not recommend this to a friend
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