Customer Ratings & Reviews

For about $500, you get a very technically capable device for basic workloads and more. You won't be restricted by any kind of tablet hardware, and with the play store you get a whole catalog of quality software.

I missed the first release of the Samsung Chromebook Pro but made sure I was able to get it the second time. I have not gotten to use the offline functionality much but love the features of this chromebook and the availability of apps in the google store. Some apps do not work as well but I expect that to all be fixed in updates over time. Well worth the wait for this laptop.

Great chromebook and great value. Perfect for my kids for school.

We bought this Chromebook for our very artistic 16 yr old daughter and we haven’t had to buy a sketchbook since!

I love the included pen and the flip open screen. It's great for taking notes and leaving the paper behind. I wish that Squid Premium came included -- look it up on the Google Play store with the included Google Play apps functionality. Battery life could be better.

Screen is much better than Asus Chromebook. Also very smooth Keyboard. Highly recommend.

Great idea but frustrating. Great screen loved the pen, but the android apps don't work well still in beta. It does not really run the android system. Android apps do not for instance recognize the sd card. No real way yet to take advantage of that storage except for pics or video's. Key board ok but not the greatest. Personally not for me.

It's a nice chrome book. Love the the look of it! Works fast, no problem so far!

Nice looking and the price was reasonable. I have a bit of learning to do with this laptop but I am very excited about it so far. I would say it is a lot different than Windows and I have noticed the keyboard is different than windows laptops. I've had this thing for about 3 weeks and I have no complaints.

This Chromebook has worked well for me as a university student. The battery life is great, and it's very light making it easy to carry with me. My one note is that the keyboard is quite small, which can make it hard to type on at first.

I love my Chromebook Pro. The m3 processor makes Play Store apps and Chrome run great. Crouton works well over SD card, so I also get a nice Linux environment without using tons of storage.

If you give this Chromebook any less than 4 stars you didn't do your homework before purchasing. Bought this one year ago and I can say it has lived up to my expectations.

Bought this for use within our offices and it works flawlessly within our application.

I am very impressed with this Chromebook. I am writing this review right now with about 18 tabs open and there is absolutely no lag. The screen is simply magnificent, with bright vibrant colors and very responsive touch/scrolling. I am experiencing none of the reported problems with connecting to WiFi networks that have been an issue with some of the Samsung Chromebook Plus versions of this device. Battery life is good thus far, averaging around 8 hours with mixed usage of apps, web surfing, and video streaming. The size of this Chromebook is perfect for tossing into a bag and it is very slim. The black finish does pick up smudges fairly easily, but at least it seems durable and unlikely to flake off or scratch too easily. Palm rejection with the S-Pen is pretty good, but be aware that there is a decent amount of lag. I usually take notes and screenshots with the pen, so it is not a big deal for me, but artists may wish to look elsewhere. The screen aspect ratio, the overall size of the device, and the weight of this Chromebook make it pretty great to use in tablet mode. Suggestions for improvement: - A full size keyboard. This one is not too bad, but it does take some getting accustomed to, and typing speed is definitely negatively impacted a bit. - Back-lit keyboard would be nice - Speakers that pass for decent (the screen is wonderful for streaming Netflix, but you are going to want to use earbuds) - Continue to work on better implementation of Google Play apps (some will not work at all, while others will not up-size, so you are squinting at a little window the size of a 5" cell phone.

Got an defective item. Returned and bought the lower end Chromebook Plus.

I had this device for 31 days before returning it due to a defective touchscreen. Apparently, a batch of early Pro and some Plus devices were fitted with the bad screen which causes what has been referred to as ghost or phantom clicking on the screen. Big props to Best Buy and Kara at the Lutherville shop for allowing a return on day 31 due to these issues. You have made me a very happy customer. Having said that, this is a wonderful device, the screen is better and brighter than anything I have used before, and I used this many times in bright sun on my deck and after cranking up the brightness, it was unbelievable how clear it was. I know there have been lots of remarks about the keyboard, but I actually liked the typing feel and got used to the reduced width on the far side keys including backspace rather quickly. As for backlighting, oh yes this would have made the device perfect, but with such a bright screen, I haven't missed it all that much. And how about the 3:2 form factor? I wasn't sure this was for me, but after going back to a 6:9 due to my return, I really miss the taller screen's display of web pages and apps, and it is really great in tablet mode, much more like a real tablet. I really prefer the matte black finish over silver, though as the other reviewer pointed out mine did pick up fingerprints very quickly. The trackpad was silky smooth, really the best I've ever had, and I know that some have said it doesn't click easily enough, but I just tap so that had no impact at all on my use. And the stylus was a pleasure. I have used the S pen on Note 5 and briefly on Note 7 and found it worked even better on the Pro. Note that the lag the other poster mentioned seemed to be there on Evernote and Keep, but using the Android app Squid, it was pure joy and absolutely no lag. This is a fantastic free app, so if you need to take free hand notes or draw, this one is a must to try out. Taking screenshots and annotating took me right back to my Note days, and I loved it. Build quality was really good, it's so light and easy to carry but seems very sturdy, hinges are tight and I saw no flex or creaking, of the case, though some other reviewers I've read have noted a creak to the sides of the trackpad This was my daily driver for the last four weeks so I ran it with lots of tabs open all of the time, easily 12 to 18 at a time. Android apps worked reasonably well, with a crash here and there, though still very much in beta, the ones I tried worked well enough. Battery lasted me a full work day, so I would say easily 7-8 hours of use, perhaps longer if I wasn't using it persistently and kept the brightness down to about 80%, which is much more than enough inside. If you are down on Chromebooks, you really should try one. I've been using Apple and Windows devices since the mid 80's, teaching computer software for a living, and though reluctant at first, am really liking the ChromeOS experience after the last year. After selling my MacBook Pro for an Acer R11, I quickly sold my Windows desktop, and purchased an Asus Chromebox for my office. I can tell you honestly, I don't miss either of those OS's. So those are my impressions, still looking forward to using this great device again when my order arrives next week. J

I have used Chromebooks almost exclusively for my personal computing since purchasing my 2011 Samsung Chromebook. This Samsung is a HUGE leap from my previous model. If you already are familiar with the Chromebook ecosystem, this upgrade can definitely be worth it. I love the crisp HD display, touchscreen, USB-C ports, and Play Store app integration. The biggest negative is personal preference in that I don't expect to use the flip feature much, if ever. I'd prefer a thicker and angled keyboard more like a laptop. This one is very thin and flat (to help with the flip features). Absolutely nothing wrong with it, I'd just prefer something more traditional. I've had excellent battery life and based on my last Chromebook running strong (and fast!) yet after 6 years of daily use, I'm expecting this one to do the same. I mainly upgraded due to needing newer hardware to have Play Store capabilities. If you're buying a Chromebook, you can't miss with this one. As far as price, I was able to use a lot of Best Buy Reward dollars to significantly reduce the price.

Everything I could've asked for. Incredible battery life, screen resolution, portability, and functionality.

The new Samsung Chromebooks are great but seem to have a common issue where the touch screen flakes out. I'm guessing it's a manufacturing defect and just a matter of luck if you get the issue or not. Based on reviews, it seemed to be less common with the Pro than the Plus, so I purchased a Pro. A week into owning it, the screen started acting up. It would just start clicking on things at random, like the touch screen was possessed. Doing a factory reset didn't help. I returned it and decided to try my luck with a Plus since that's all they had in stock. The Plus has been great and the only detectable difference between the two is the color.

SUMMARY: Not a no-cost warranty, and Best Buy's policy's are TERRIBLE. If machine has problems expect many hours of abhorrent support from Samsung before you will have to ship it back to them, at your cost. Don't buy this thing. Much research done prior to purchase. Samsung seemed to be producing decent machines, although some people have problems, but not an alarmingly large number. Machine was easy to set up and get running. Was very happy with the features and functionality. After about 3 weeks, the problems started. Wireless connection would drop sporadically, especially after resuming from sleep. This required a restart for wireless network to work at all (with any network). No issues with other devices on same wireless network. Direction from Samsung - wipe machine. Did so, no change. Around week 5, machine started to freeze at random times. When frozen, no input at all worked (mouse, touchpad, touchscreen, keyboard). Requires hard reset (hold power button for 10-15 seconds). Multiple calls to Samsung resulted in many hours of misdirection and lost service tickets. Finally had enough and escalated to a manager who insisted that the only recourse was for me, at my cost in shipping materials, to ship machine back to them where they will diagnose and potentially charge me if they determine there is no problem. This is not a 1 year parts and labor warranty. Best Buy was no help at all. I am no pursuing refund through American Express due to dispute charge (misleading warranty). AMEX agrees that the purchase seems to be stating warranty fraudulently.