Customer Ratings & Reviews
- Model:
- XE510C24-K01US
- |
- SKU:
- 5882808
Customer reviews
Rating 4.2 out of 5 stars with 41 reviews
(41 customer reviews)to a friend
Customers are saying
Customers frequently mention the excellent screen quality and long battery life of the Pro 12.3" Touch-Screen Chromebook. Its lightweight and portable design also receives positive feedback, making it convenient for various uses. Many appreciate the ease of use, particularly for schoolwork. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Reliability, Service and Return Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my new Chromebook Pro from Best Buy on June 7, and the Bluetooth died on June 28. Since I'm not an Elite member and I had the unit for more than 15 days, I had to use Samsung for repair. Samsung emailed me a 2-day UPS return label, and said I'd have my repair/replacement in 3-5 business days. I dropped it off at UPS the same day (28th) and confirmed delivery was the morning of the 30th. So far so good... Today (July 5), one week after shipping the unit back, I called the repair facility for an update. The 3-5 day turnaround had turned into "7 to 10 business days" and "you should get it back a week from now" (July 12). The Chromebook Pro was great when it worked, but I expect a $550 Chromebook to last more than 3 weeks and be quickly replaced if it does have problems in the first month. I shouldn't have to buy a $120 Geek plan before Best Buy allows a 30-day return for failing gear. Would I return it and buy something else at this point if I could? Yes! Chromebooks are above all reliable. This Samsung model isn't. Will I buy my next Laptop at Best Buy? Not with this return policy.
No, I would not recommend this to a friend