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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 536 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the Q-Series 9.1.4ch Wireless True Dolby Atmos Soundbar's exceptional sound quality, ease of use, and strong bass response. Many appreciate the relatively simple setup process and immersive Dolby Atmos experience, along with the enhancement provided by the rear speakers and Q-Symphony feature. However, some customers express concerns regarding connectivity issues and the remote control's functionality. A few also mention the product's price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 536 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best decision

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it ive had them for around 2 years now and its definitely a game changer wether your watching a movie or playing a game you cant beat the experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung - Q series 9.4.1 sound bar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older Samsung 2.1 sound bar. What a difference. Sound quality is excellent. After reading reviews complaining of weak rear channel low volume from other reviews, I was a bit concerned. No worries, if this is set up correctly, the rears are just as should be. I viewed Guardians of the Galaxy and Top Gun Maverick among others and rears are definitely performing.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Small package bid sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! This sound bar, rear speakers, and sub woofer packs huge sound. Im very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    You want this.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing. From the surround sound to the bass and treble. You feel like you're in the movies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Theater sound and amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up and sounds amazing. Got it on sale which made it even a sweeter purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive surround sound, was easy to setup. Working very well with Samsung tv.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For under a grand! I got a deal! The sound in my basement theatre room amazing! Only drawback is i am sharing a little more often with my girlfriend and her impromptu concerts. Jlo Miley Ortega and Tay Tay ...for her friends. Why did you buy it if you dont want to thump it!?! I digress. So its awesome with movies and pretty good with music. Disney+ and Youtube 4k concerts with 130 inch screen...unbelievable!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Easy to connect and get started.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Unbelievably good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am blown away. I had fairly high expectations for this sound bar, but had no idea it would be this good. I had purchased the S95B, a couple of months ago, and its incredible, it has the Q Sympathy feature available, and i had an older Samsung sound bar with out that feature. So I decided to upgrade the sound bar, the Q Sympathy feature is amazing, just finished watching Apolo 13 4k, the surrond sound was awesome. I couldn't be happier with the purchase. Buy this. Its fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Surround sound system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surround sound system is a little pricey but was definitely worth it. Sounds excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing and can shake your house and the rear speakers make movies and games come to life.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Dolby Atmos for the win!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Simply awesome. The symphony mode and Dolby atmos turns your living room into a theater experience!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and syncs with the tv quite well. Easy to sync and reset if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good speaker system. It delivers clear, nitid sounds and the bass is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Amazing sound!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!! The sound is amazing! The setup was easy with my Samsung tv. Easily the best soundbar I’ve ever heard!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Perfect!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than my sonos arc! Soundstage is perfect, bass is on point, and rears get pretty loud once adjusted in the smart things app. I love it!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Luke,

      Thank you for sharing your experiences with the HW-Q930C Soundbar. I am glad to see that you are loving your new purchase.

      Using the SmartThings app to adjust the volume of your rears is just one thing you can change. You can adjust the bass levels, the channel levels, and even adjust the 7-band EQ easily from your smart device.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

      ~Samsung Solutions Samsung

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very easy to setup. Would recommend for anyone to get.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great soundbar for a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying open box products from BB is a secret weapon for sure. Getting $1000+ soundbar setup for $300 because it has a dent on the subwoofer (that goes behind the couch anyway) is a slick deal! Sounds great, and I like the subtle touch of noise from behind me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent surround / sound bar system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Vizio 5.1.2 soundbar — a great value bar that served me well for many years — and the difference was simply night and day. This thing has got some serious presence and e-ARC is absolutely a game changer. Pretty much plug and play. I used to have connectivity issues with the Vizio, which only supported regular ARC, that just aren't a factor here. Great stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Sounds great when it stays connected to the TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to go with a Samsung top of the line TV that is also new. But it keeps reverting back to the TV speaker or changes input sources randomly. It was installed by the Geek Squad and therefore I assume correctly. But it’s frustrating to have to reset it so often. I’ve tried all the troubleshooting but it still goes rogue every couple of days. I have considered returning it but when it’s connected (via HDMI cable TV e-Arc, it sounds great. Get your firmware fixed, Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello TRV123,

      Thank you for purchasing the HW-Q930C Soundbar. I understand your frustrations, please know that we are here and happy to help you.

      There are a few steps you can take to troubleshoot your Soundbar.

      You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q930C under Q Series.

      Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.

      Please verify that you are running the latest firmware on your TV. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.

      Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.

      If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.

      If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat with an agent
      • Manuals, Software, & Warranty Info

      ~ Samsung Solutions Samsung

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