Customer Ratings & Reviews

Greetings ChrisD, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Feel free to reach back out if you have any questions or if you would like any further assistance. Thank you for being a dedicated Samsung customer. - Debra

It's great to hear from you, Zojiro. We always look forward to getting insights from our valued customers. We see that you reached out to share your thoughts on the Galaxy Buds3. The Galaxy Buds3 offers an impressive listening experience by allowing you to focus on the sounds you love while filtering out unwanted distractions through Active Noise Cancellation. Designed as open-type buds, they don't require ear tips, making them easy to use—simply place them in your ears, ensuring that the L and R markings align correctly with your left and right ears. For optimal sound quality, angle the microphone towards your mouth and adjust the fit by rotating the buds slightly until they feel comfortable. If you have any further concerns or questions, do not hesitate to reach out to us at Support. -Kelvin

Hi there Shayla, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. If you would like any further assistance after reviewing the resource shared, do not hesitate to reach out to Support. Thank you for being a faithful Samsung customer. - Debra

Hi there Derick, thanks for taking the time to review your Samsung Galaxy Buds3. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Please let us know if you would like further assistance after reviewing the resource provided by contacting Samsung Support. Thank you for being a loyal Samsung customer. - Debra