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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 295 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

70%would recommend to a friend

Customers are saying

Customers are pleased with the SmartThings Arrival Sensor's easy setup, reliability, and home automation capabilities. They appreciate the notifications it provides and the range it covers. However, they have concerns about its battery life and connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 295 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works alright for arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a few of these to put in the cars so I could remind myself at night if I forgot to park them in the garage. This only works as long as the sensor has not gotten in range of the smartthings hub. So far so good. Am not sure how long the battery will last. That was my only concern as I’ve seen mixed reviews about battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy

    Rated 4 out of 5 stars

    Reliable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found this Samsung arrival sensor to be very reliable. I have set up a SmartThings routine to use the sensor to turn on and turn off motion detection on my Arlo cameras upon leaving and returning to my home. So far, it has triggered the routines as expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works most of the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work well. I have had it fail to work once, but then so did the mobile app, so it might be a hub issue.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Performs well, Not Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to unlock my front door when I get home. It doesn't always update fast enough and I end up having to unlock it manually. Caution when using this to unlock your door...if your hub goes offline and reconnects your arrival sensor may get triggered and cause the door to unlock when you do not want it to.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not the fastest or most efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had hoped to use this presence sensor with my SmartThings hub to trigger some home automation functions. However I have found that my phone is a much more effective presence sensor. Due to the frequency that this device pings, I could be in the house for 2 minutes before the hub detects the sensor is present. On the other hand, the hub detects my phone almost as soon as my house is in view on my street. I can't imagine a situation where someone would need such a slow presence sensor; but for practical presence detection, I think using a phone as a presence sensor is much more applicable. Maybe this product would be perfect for users who want to utilize presence detection to close a garage door or arm an alarm when they leave. Or to see when a child arrives home from school.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little bit pricey and your mobile phone works the same, I put it on my car to open the garage door everytime I come home but it's quite slow to be identified

    I would recommend this to a friend
  • Pros mentioned:
    Light

    Rated 4 out of 5 stars

    Great addition for minor home security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the Samsung Smartthings home security system for Christmas and followed up with a few of these for my keys. I have them to sense when I arrive home and have the system turn on my lights. I would say they work about 85% of the time. Could be better but definitely not garbage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arrival Sensor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Utilizing this kit to supply a means to track who and when comes in to our home when no one is home. Easy to setup, but working through a variety of the "kinks". Wish I had some more time on my hands, because there are a few really cool things you can do with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy, Size

    Rated 5 out of 5 stars

    Awesome Sensor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best sensors I ever had, I recommend this one 100% ,small you can put it anywhere , I mostly use it inside of my sons car to know when he's home, not to give you ideas :) .

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    May not be necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will probably return this mainly because you can use your cell phones as a "presence" sensor which is all this device does. The only need I can see for this is if you have someone in the household that doesn't have a cellphone (or can;t load the SmartThings app on their cell). But if everyone in your household has a cell, don't bother getting this as it's unnecessary.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works but not necessary.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I set up the device, I found that your phone can be used to do the same thing through the same settings! I'll be returning 5 of these!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Work Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been waiting for theholidays to come and best buy had the best prices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure if it is necessary!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since you already have the smartthing app, the app can do the same functions as the arrival sensor. Not sure if you really need It!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added it to my hub and used it to automatically arm and disarm my alarm.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not really needed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So when I purchased this I was kind of new to the whole Smart Home thing and thought I would need something like this to know when I came home. Fast forward to getting my Samsung SmartThings hub set up. I felt the Arrival Sensor was well built, definitely not a cheaply made device but also unnessacary. There is a proximity sensor you can install on any smartphone that will do the same function as the ones you place on your key chain. I did not keep the device long enough to know if the battery would last for a long time but I would imagine that it is not doing much it should last a rather long time. If I did not have a smartphone or kept all my keys on me whenever I left the house I might have kept this but given the only 3 things I have on me are my phone, wallet, and car key did not feel the need for this. Would I have kept it if not for the things I mentioned I would say I would? I hope this review helps someone make a smart decision for themself.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great product, but battery wears out fast.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this item and it works great with SmartThings, however, I noticed the battery wears out very quickly. If they could make a rechargeable battery or improved circuitry, this would be incredible!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a ton of smart home equipment and these have not been particularly useful for me personally. They work okay but sometimes have been inaccurate and the battery on these drains much faster than any of my other equipment. It might be smarter to try using your phone GPS and an app to track arrival instead.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Range

    Rated 3 out of 5 stars

    Not as fast as I would like.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping that I could use the arrival sensor to automatically open the garage door when I pulled into the drive way, but it is way too slow for that. Not sure if my zwave network isnt reaching far enough out to the driveway or what. That aside, it is nice to know that my car is still in the driveway.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still testing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put these on my kids backpacks to know when they get home from school. So far they only work sporadically.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Hit and Miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now have three of these. When these work, they work reasonably well. But I have had to return twice to make the three I have work. And the last one was also headed for an exchange, but I put in a new battery and its been working well ever since. Having a dead battery in a new sensor isn't the best experience

    I would recommend this to a friend
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