Customer Ratings & Reviews
- Model:
- MU-PE1T0K/AM
- SKU:
- 10517929
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! So far it's making it easy to back up my files and pictures.
I would recommend this to a friendGreat price on a great device. So nice :)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for a steal of a price. Shipping was quick and pain free
I would recommend this to a friendAwe. some.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to complain about! Came with USB and USBC adapter.
I would recommend this to a friendSamsung T7
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good!! Excellent quality. Thank you very much!
I would recommend this to a friendVery nice SSD drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these around a month ago. They have been perfect so far. Will buy the 4 TB when prices come down.
I would recommend this to a friendSamsung 2tb external SSD drive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome super fast external SSD. Great price for 2tb Highly recommend!!
I would recommend this to a friendGreat buy for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that it is password protected. I did not care for the cable connection. It was rather weak
I would recommend this to a friendSomething that works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really does backup data. I was not surprised. How many other things can you say that about these days?
I would recommend this to a friendToo Slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just used this for the first time to do a Time Machine backup - 300 GB - from my 2018 MacBook Pro running Sonoma 14.4.1. The T7 wrote for 35 minutes and was very warm to the touch when finished. T7's USB 3.2 port is too slow when transferring from MB Pro's Thunderbolt 3. Sandisk's Extreme Portable USB-C NVMe SSD is significantly faster.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeff:
Thank you for purchasing the Samsung T7 Shield SSD and for your review. We value your feedback regarding the speed of your SSD.
Your 1TB drive was engineered to deliver speeds of up to 1,050MB/s Seq. Read and 1,000MB/s Seq. Write.
As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support if you need further assistance to troubleshoot your issue.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Memory
do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this product. I bought it and after spending a couple of hours transferring data it stopped working. I took it back to the store and exchanged it for another one. 3 months later, it stopped working again and I lost all my data. This is the worst thing ever which is to trust one brand with your precious data but then they horribly fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AliB:
I’m sorry to hear that your Samsung T7 Shield SSD did not meet your expectations. This is not the quality we expect from our products.
Please give us the chance to gather additional information from you so we can troubleshoot this issue. Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: [email protected]
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Warranty Info
c) Contact Us
We look forward to hearing from you soon.
- Samsung Memory
Best Buy is NOT THE PLACE to buy this from
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, Best Buy never delivered it, and they told me they wouldnt replace it and to file a police report.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user589997:
We appreciate you sharing your experience. We recommend you contact Best Buy Customer Support or your local Best Buy store directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your SSD once your issue has been resolved, please contact Samsung Customer Support at:
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
- Samsung Memory
Worked well for a short time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 1 year before it stopped working. Loses connection to my laptop multiple times, sometimes won't connect at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jenn291684:
I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.
1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
2) Email: [email protected]
3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783
We look forward to hearing from you soon.
- Samsung Memory
App doesnt work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I downloaded the app that is recommended for this hard drive to work and it would not recognize the item was attached. The reviews on the app are a lot of negatives stating the same thing. Ended up returning since i cant use it like i wanted with my phone on the go
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ashlie:
I am very sorry to see that you encountered issues with the Samsung T7 Shield SSD and have returned it. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung SSD products another try and have concerns or questions, please know we are always here to help.
1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
Available 9AM – 9PM EST (Mon-Fri)
2) Email: [email protected]
3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
b) Manuals & Software
c) Warranty Info
d) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
e) Contact Us
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your experience. We hope to regain you as a customer soon.
- Samsung Memory
