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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 1 out of 5 stars with 6 reviews

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0%
would recommend
to a friend

Customers are saying

Customers value the touchscreen feature of the product, but some have reported issues with its functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Cons mentioned:
    Touchscreen

    Rated 1 out of 5 stars

    Refurbished are you sure?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this laptop knowing it was refurbished so I was not completely shocked that keyboard had several keys that suck or just didn't work. I returned it after learning it would take at least 90 days to get it fixed and purchased a brand new one, lesson learned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touchscreen

    Rated 1 out of 5 stars

    Don't do Refurb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first experience with a refurb and it will be my last. I had too many issues with the touch screen to even try to make this laptop work. My advice: Buy New!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The charger was wrong

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Refurbished ultra book, and the charger was for another computer, I couldn't even (obviously) turn it on. I bought it from Mexico and I had to travel to the US to change it for a new one, such a bad experience. I wouldn't trust in Geek Squad ever again, how can they certify a laptop, if they miss a big detail like that? Beyond that, I can't give a review about the laptop, I didn't try it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Touchscreen

    Rated 1 out of 5 stars

    Touchscreen defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a problem with the touchscreen as others have also reported. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Touchscreen and display screen issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a long research and decision making, I decided to get the Samsung because of the sleek design, weight & portability.. Unfortunately the screen flickers a lot and the display zooms in and out. I decided to go to the store and after the Geek squad check it and calibrated it no avail. I decided to go to the Samsung floor where they have their display and have check almost identical with i5, with almost same model number ad it has the same symptoms with this Samsung ultrabook that I have. I approach the Samsung reps and he never seen the Ultrabook behave like that. What I have notice was when you close and open the screen, that's when the screen flickers and zooms in and out. Nice design, but poor workmanship...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get ready to pull your hair out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like waiting in the returns line at Best Buy then this is your laptop. Terrible laptop and defective. The cursor jumps around on its own wreaking havoc, highlights and deletes your text, clicks on ads, closes applications, and while you are typing the cursor jumping everywhere makes it where you are suddenly typing in the middle of previously written sentences. Best Buy and Samsung must know about this issue but they continue to sell the laptop. I purchased a 2nd unit and it had the same issue. They are trying to pawn these units off. Buyer Beware.

    No, I would not recommend this to a friend
  • Customer reviews from Samsung US

    User rating, 4.6 out of 5 stars with 18 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
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