Main Content

Customer Ratings & Reviews

Samsung - Washer/Dryer Laundry Pedestal with Storage Drawer - Merlot Red-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 935 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 935 Reviews
  • Rating: 5 out of 5 stars

    Exceptional Units and Stellar Value!

    Posted
    HawnNish
    • My Best Buy® Elite MemberElite Member

    We purchased and had this washer delivered and installed along with its pedestal this past Summer (2016) to replace our old Kenmore Elite (top-loading washer and dryer) units; and, I waited to post a review to make sure that we experienced their features and operation enough to post a useful review. All-in-all, we could not have imagined a better purchase after a month of on-and-off research of online reviews and customer feedback of its specifications and features. It was a close call between these matching units and their comparable LG units in this price range. We targeted the models a next level up from the base “economy” units; but, not the highest-end versions. These units have all of the practical options that you would get in the base models, plus some enhanced features found in the higher-end models. We’d say that these units are more than just a good compromise on some added features. There are so many types of wash/dry cycles, AND you have the “luxury” options of prewash, steam, etc. that the higher models have. Plus, you’re able to customize any combination of wash settings to your preference (steam, prewash, temperature, extra rinse, extra spin, economy mode, duration of cycle, yada yada yada & etc etc etc). The capacity is generous and you can do all of your bedding items together instead of MAYBE one at a time like in the top-loaders. I’d imagine that the stainless steel drums for BOTH the washer, as well as, the dryer, (not only the washer) will probably last a very long time (even beyond porcelain) compared to coated/powder/painted steel. The ability to pause the wash cycle and add a garment midway in the wash rather than waiting until the end is awesomely convenient. I can’t imagine having to wait as we’ve always had top-loaders in the past that by design have this feature. Dax and Kristen weren’t kidding about the convenience on those SamSung commercials for these types of units, haha! The economy of using less electricity and water is environmentally friendly and the technology still gets our toughest wine, grass and mud stains out completely (well, we wash these stains right away and prewash separately as needed … albeit, we’ve never brave enough to have tried just “going for it” and putting that untreated or old stain directly into the wash. The dryer has the ability of simply undoing the bolts and catch and rotating them around the drum opening 180 degrees to open in the other direction. This came in very handy as our laundry room is relatively narrow so the direction of door opening is critical to our maneuverability within the room and quick transfers of the wash from the laundry to the dryer. This probably is a common feature to front-loading dryers; but, a good one to mention! We also had the SamSung side vent kit installed so the exhaust can neatly be discharged out the side and allow for the units to be pushed essentially flush back against the wall. This is an absolute must if your laundry room is narrow. Cost of the kit isn’t overly bad: about $50 or so, plus shipping if needed. The controls are attractive and very easy to use and read. Lights clearly indicate the settings. Operation of both the washer and dryer are very quiet and many times we need to go into the laundry room to ensure that we indeed had turned them on! We added the Bluetooth adapter (which is a bit too pricey we feel directly from the SamSung website) to each unit; but, it’s a simple plug-in to a small plastic-covered compartment, and after downloading the smartphone app, can monitor and even control our washes while away at the office! Neat-o! Now, we just need a remotely-controlled robot to conveniently add more dirty laundry to the washer or transfer completed washes to the dryer, haha! Yes, I’ve seen some reviews that the musical jingle at the end of the loads could be irritating. But hey, you’re able to turn them off or set them to that old-school BUZZZZZZZ!!! if you prefer, so really it’s not a big deal or even an issue at all! Just an added option to make the finish-cycle notification a bit more palatable or pleasant. The only perhaps drawback when compared to the LG models is its footprint and depth. For the same capacity, these SamSung units are a few inches deeper, which makes a noticeable difference in our narrow room. The side vent kit negated out this concern; however, of course its purchase and installation by a professional technician needs to be considered, as applicable. Lastly, if aesthetics is important to you, and the color would adhere to your laundry room setting, I recommend opting for the black stainless finish if you don’t mind spending $50-$100 per unit more for this appearance. We’re completely happy with the white finish; however, smudges, temporary stains and scratches/dings are relatively evident on the white units. I’d imagine that they’d be much less noticeable on the black stainless finish; but, we opted to save some money on the pair (plus their pedestals sold separately) and truly focus on the performance and operation of the units, which of course are independent of the finish. As a final note, we couldn’t be more relieved to have decided to purchase the pedestals and have them delivered and installed along with the units instead of later adding them in and having to disconnect all the piping and ductwork, then reinstalling everything (spray Windex on the tile/vinyl or concrete flooring to make sliding of the units easier and height adjustment of the screw footings at the 4 corners). The added height really saves you a lot of bending over too far and being able to place a laundry basket right below the doors and simply scoop out the laundry rather than picking everything up and lifting them into the basket or directly into the dryer is a godsend. Plus, the pedestals are just the right height to not make the overall finished units too high to make viewing and operation of the control panel a challenge if you’re average height (of course, apparently not a big deal if you’re over 6’ tall, haha!). Don’t hesitate on acquiring these units if the price is right (time the sales well, primarily holding out to about the Independence Day Weekend if possible, as this appears to the best time of the year to get washers and dryers due to all of the competitive pricing that develops by other big box stores (Home Depot, Lowe’s, etc.), as well as, even the smaller local outfits. Plus, you get the “backing” of probably better service and warranty coverages by the larger stores and the peace of mind should the smaller local store unfortunately (God forbid) go out of business at some point after your purchase. If you spent the time to read this entire lengthy review, kudos to you! We are quite passionate and happy with our purchase; and, I truly hope that you found my review of them at least a bit helpful! :)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    HORRIBLE BEST BUY CUSTOMER SERVICE!

    Posted
    drkag
    • My Best Buy® Elite Plus MemberElite Plus Member

    Samsung - 5 stars Best Buy - 0 stars!!! Since it is an "overall rating" - had to give it 2.5 stars This Samsung washer and dryer is fantastic. Couldn't be happier with their products. Delivery was another issue. I DID NOT RECEIVE THE DRYER RACK. This is the part that fits inside for drying shoes, etc. I immediately called Best Buy the next day when I realized the problem, and assumed it was accidentally taken away with the packing material. Best Buy told me the delivery company would call to set up an appointment to bring it back. After a week had passed without a call, I called Best Buy again to get an update. After the obligatory hold, the customer service agent got back to me and told me they would arrange to ship one out. I waited over a month, and did not receive my rack. When I called Best Buy again, they told me to call my local store. (BTW, this was an online purchase, and NOT the fault of my local store.) The local sales associate was very nice, but said I had to call 1-800-SAMSUNG. I explained it was not Samsung's fault, but that was his only suggestion. Samsung's customer service was excellent, and they arranged to have the missing rack shipped to me free of charge. (I haven't actually received it yet, but I'm feeling confident it will come!) Sorry for being grumpy, but "buyer beware". Best Buy customer support failed me.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Received one of the pedestals but it was damaged

    Posted
    Peanut123
    • My Best Buy Premier Silver MemberElite Plus Member

    I received a washer and dryer unit today and one of the pedestals was damaged. Upon talking to the installers they brought the dented item to my attention. They explained that they could only give me 10% off from the damage of the unit. from the price I purchased same. I did not feel that this was fair. I talked to the installers, not satisfied then talked to the store manager in the Wilson Store and he advised that I could not see the damage and that he would only stick with the 10% off. 2nd option was to pick up a new pedestal from the store which is 45 minutes away from me. and 3rd option was to return all items for a full refund. I was very displeased with purchasing a washer and dryer unit, with two pedestals at a sale well over $2100.00+. To top it off one of the installers explained to my wife how to operate the washer/dryer and asked how many "monsters" meaning our children in explain wash load...I have been most discussed because in all of this I called customer service via bestbuy.com and an attempt to resolve the situation did not happen also. Later after returning I realized that I was told that this unit also had a drying rack accessory to it and that was not the case also. I am a silver premier rewards card member that purchases well over $3,000.00 + a year in best buy and still I have an option of telling them to return a pick up same within the next 30 days with a full refund,,,,Above all the damage should have been caught by installers before leaving the store. Where is true customer service, it was not through management at all from the Wilson NC Store Sad day for best buy because I truly feel that they are not standing behind the store nor product name.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great product. Delivery/installation not so much.

    Posted
    MountainJeeper1
    • My Best Buy® Elite MemberElite Member

    I purchased two of these at the store. Price is pretty steep, but it's the same price everywhere. They are definitely necessary. The washer and dryer sit too low for everyday use otherwise. My only real issue was the Best Buy delivery and installation. The guys wreaked of cigarettes and also left some smudges on the laundry door but it seemed like everything was installed correctly. But the next day when I went to do a load of laundry, a few things happened. 1. The Best Buy install guys didn't turn back on the water supply to the washer. So the washer threw an error and after figuring out what the error code meant, I had to slide the washer and dryer out (which is nearly impossible when they're on the pedestals and you are by yourself). Covered in sweat by the timeI got everything back in place. 2. The pedestal was completely out of balance. The spin cycle on the washer made the washer vibrate and spin out of place. I ended up having to adjust the feet on the bottom of the pedestal. 3. Minor item, but they did not install the plastic covers on the corners of the pedestals to hide where the washer is attached. Overall, great product. Priced too high. Absolutely horrible installers provided by the store. I would recommend this to friends I guess, simply because the price is the same everywhere. Although I would be sure installers do it correctly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Keeps Laundry From Being An Excessive Chore

    Posted
    NavyMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had gotten a new Samsung washer/dryer set to replace my Kenmore Elite set. I had pedestals for the Kenmore, and thought I would just place the new set on them. They didn't match in color and even though they did fit, the washer "walked". Couldn't have that, so I ordered Samsung's matching pedestals. The washer and dryer somehow attach themselves to the pedestals, so there is no danger of either moving once in place. The colors match perfectly. Doors slide open easily and do not sag when fully extended. There is one divider included with the pedestal. These dividers are a little difficult to insert, but, once done, they are firmly in place. I am enjoying the matching color scheme and could not imagine using my washer and dryer without them. My son also has the same set, but no pedestals. From time to time, I help out by doing their laundry, and I am so glad I don't have to constantly bend over so many times with mine. These pedestals bring the washer and dryer to the perfect height and I would recommend them highly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    2 nd review. I love this washer.

    Posted
    annie0124
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It has been a few months since we bought this washing machine. I am crazy in love with it. I had old stains in a favorite blouse of mine and it got the stains completely out . And I didn't even use a pretreat. It sure does a great job. My old maytag just wasn't getting our clothes clean, but this Samsung get my whites dazzeling white. I cant believe my eyes. My sister came for a visit and was helping me fold my clothes and wanted to know what I did to get my whites so white. I told her it was my Samsung washer. She couldn't believe it. I don't like to use bleach because it is so harsh on clothes. So this is without bleach that these clothes are turning out so white. I honestly cant say enough good things about my new Samsung washer. 5 stars. I always make sure I leave my front loading door open for a couple days. And it dosnt get smelly. I do dry the seal really good and Its always fresh as a daizy in there. I would definetly recommend this washer to family and friends. My sister saw the results herself and is also impressed. Good job Samsung. sincerely c. s.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It works, but WHY did I buy it?

    Posted
    thetoddshow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the pedestal for both my washer and dryer, and I can only blame the rush of the deal that best buy gave me, along with some new home vanity. These pedestals do raise the washer and dryer to a more accessible height, but there is simply NOTHING that fits under the washer and dryer for storage, unless you store some very flat items. Certainly, no washing related items like detergent and fabric softener bottles fit.... All in all, they work as they claim, they don't have any negative impact on washer stability, and they look cool... but unless you have money to burn, pass on the pedestals, they don't do much.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Squeeky garbage

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought two pedestals. within a few weeks the washer pedestal started squeaking...eventually the noise became intolerable. Samsung inspected the washer to eliminate it as a cause of the noise and then said it is the the pedestal so it is not covered. I reported the issue to BB, but not until after the 45 day refund / exchange period. BB said it is too late. Tough. Bottom line: the product is faulty (the Samsung technician said it is one of the front cross support bars that is causing the noise) neither BB or Samsung cares and I am out $300. The only advice Samsung could offer was to buy a new pedestal! I think I am done dealing with both of the businesses.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for bringing this to our attention, Rick. Your feedback helps to make the Samsung experience better for everyone. We value your opinion and appreciate you taking the time to share this review. ^Lo Samsung

  • Rating: 3 out of 5 stars

    overpriced

    Posted
    izzi

    this is like selling a truck without a bumper, and then overcharging for the NEEDED bumper. this machine sits very low so you really need the pedestal especially if you have back trouble, but they should include it with the washer. also non of my detergent bottles or boxes fit into the storage drawer except the dryer sheets. i am not sure what to store in the drawer now . it is definitely NOT worth the 200.00 extra and feels like an insult to have to pay so much for something that should come standard with the machine.i am only recommending this if you need it. otherwise save your money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Valuable accessory, but overpriced

    Posted
    Arrowrock
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These bases are totally overpriced, but the machine openings are too close to the floor without one, so people buy them anyway to save their backs. You can put four carpet gliders under the feet to let one person move the very heavy machine and base away from the wall for access to the plumbing. We have not put anything in the drawer yet, but will probably find something appropriate eventually. The drawer is 11 inches deep, too shallow for a big Tide jug, but OK for gallon water jugs and spray bottles. There is a weight limit of 26 pounds for the drawer contents, so three gallons of water or bleach and a spray bottle is about the limit..

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor storage but does elevate washer

    Posted
    Lady4Ambar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Imagine an upright washer turned on its side facing you. This is the best way I can describe a front loader. Therefore the front loader sits much lower than your dryer. The laundry pedestal has a drawer in it with a divider 3/4 of the way over. You cannot move the divider. All I really store in it are the instructions to the washer. My detergents are liquid so I will not risk laying one on its side. Same is true with my fabric softener. You cannot even place your laundry basket on top of it so that you can load it properly. The only benefit this pedestal serves is to reduce bending over to wash your clothes. It is over priced and really would only recommend it to people who don't wish to bend over or hurt their knees by kneeling down. I leave that choice to individual discretion.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost great, hard to install yourself.

    Posted
    Joseph

    The drawer should have been deep enough for a large soap bottle, but the drawer is actually 10.9" deep, and the bottle is a bit bigger. That was the one major disappointment when we first got these drawers. The height is great, no more bending to load and unload clothes. The drawer opens smoothly. Your best bet is to order them at the time that you buy the washer and dryer so that the installer will install the drawers for you. Not holding the big soap bottle is a major mistake when these were designed. Again, hard to install yourself, it takes two strong people, and a plan.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lifts the machines up nicely - storage... eh

    Posted
    AntSin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these pedestals for my washer and dryer after my initial purchase. I buy my soap in the largest containers possible. They are too tall to stand up in them pedestal bin. A bottle of Oxy Clean spray is the tallest item that fits in the pedestal bin. They are lined nicely with rubber and are seemingly easy to clean if any detergent spills. 4 stars for the height of the machines once placed on the pedestal, as well as the safety they provide if you are concerned about flooding or leaky basements. Lost one star because they don't fit large detergent bottles. I plan on buying some smaller bottles and refilling from the larger one. In time - all of my detergent will be in the pedestal bins. Watch a youtube video on installing, even if BBY installs. There are more steps than one would think.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Washer/Dryer Pedestal - Totally Worth It

    Posted
    liljoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been looking at washer's and dryer's for a while and continued to scratch my head at why someone would spend the money of the pedestal. $250 is a lot for a metal drawer. However, when my washer of 14 years finally died, and I was spending a lot of time in the store evaluating and really thinking about purchasing my replacements, I became accustomed quickly to how high the pedestal made the washer and dryer. I appreciated not having to bend over so much to load and move clothes between the washer and dryer. So, I decided to bite the bullet and purchase the pedestals for both my washer and the dryer. I did manage to talk them down on the price which made me feel a little better about spending the money. I enjoy having the additional storage space as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gotta get the pedestal

    Posted
    JimmyJet
    • Verified PurchaserVerified Purchase

    You will regret getting this item with the washers and dryers. the washer and dryer area way to low to put clothes in and out without this. You will not be able to see the clothes inside without this item. then you have to bend way down to the floor to lean in and start pulling the wet clothes out. After that you get to bend down again and find the clothes way in the back that you can't see and reach around to pull them out. Without this pedestal I would be upset using the washer and dryers. Having said all this it is shocking how much they charge for this stool with a drawer. There has to be an after market product coming out to fit these models soon.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung Washer/Dryer Pedestal w/ Storage Drawer

    Posted
    SamsungFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I ordered my Samsung Washer / Dryer Pedestal in the store. Over the next few days I received a number of notifications including an estimated date of delivery. The final notification I received was to let me know that the pedestal had arrived a day early! I arrived at the store and picked up the pedestal and took it home to install. Even though the box showed no damage I noticed a dent in the side but I already had the washer on top and 1/2 bolted down, so I chose to keep it (the dent was toward the wall, so no big deal) If it weren't for the dent I would give the entire experience 5 stars. lesson to take away: Open the box IN THE STORE to verify that there is no damage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Instant convenient storage

    Posted
    energywize

    Love what the pedestals do for my small laundry room for storage! The height of the pedestal raises the washer and dryer to a workable height to avoid back problems and make laundry less of a drudge. The pedestals put an end to the line up of detergent (other than the giant economy sizes) and other laundry additive bottles and boxes that are often perched everywhere. The drawer capacity is impressive. I have roughly 6 bottles of detergent and 6 bottles of softener, in the unit under the washer, and a variety of other useful laundry products in the dryer pedestal drawer. At last, clean floor space without extra bottles in the way!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does it’s Job

    Posted
    Jennifer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have never purchased a pedestal before, this is my first time. I really enjoy the added height so reaching into the machine is so much more convenient and when I take out large items like sheets they don’t accidentally hit the dirty garage floor. With the added convenience you loose the top of the machine to use as a folding table. Now as far as the drawer itself.... what can you store? Not much. Only items you don’t need very often because a bottle of laundry soap doesn’t fit. I suppose if you use laundry packs then yes- that would work but I prefer liquid.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very handy drawers

    Posted
    Pete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Pluses: these drawers are very handy because it puts your appliances at a height where much less bending is required to get into the washer/dryer. Provides convenient storage. The drawer moves easily and has an adjustable divider. In general it is well constructed and include vertically adjustable feet to level your machines. Minuses: it is too shallow for tall bottles of washing detergent like Tide bottles. To remove the drawers you must unscrew them rather move a lever on the drawer slide like modern cabinet slides. They are pretty expensive for a box with a drawer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    flimsy, overpriced

    Posted
    Magellan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We all know these are overpriced for what they are, but the extra height for the W/D is worth it if you can afford it. But this is made of really flimsy metal, and the drawer is plastic. Our installers put them on before carrying the W/D upstairs to the laundry room, and when they got to the top, they rested it on the top stair. The weight of the washer crumpled the sides of the pedestal! It was easy to bend it back in shape with bare hands, but there's creases in the sides now. for what they charge for these, at least they could be sturdier.

    I would recommend this to a friend