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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2392 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Backup Plus Desktop 5TB External Hard Drive's large storage capacity and ease of use. Its reliability and relatively quiet operation are also frequently praised, along with the competitive price and fast USB 3.0 transfer speeds. While some users found the bundled software to be problematic, most customers reported a positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,392 reviews
  • Rated 4 out of 5 stars

    Difficult SetUp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what I needed, setup required technical expertise.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while to get it on my PC and get it right.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needed a lot of storage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far only complaint is the time it takes for the computer to recognize it. I have two other 1TB drives that are recognized as soom as my computer starts up from being OFF. The 5TB unit generally takes 2 1/2 minutes to show in the Finder.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These drives are horrible. They use to be great drives but the company have change something. Slow loaded, crashes, you name it and it is a problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop working after 1 week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great after one week stopped working. I moved out of county so returning is not an option. Waste of money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed with the documentation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to attach it to my wifi router's usb port and use for back up. The directions for doing this were not clear, specifically regarding how to establish the security necessary for me to use it comfortably.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Issues with Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I purchased it and begin using it I noticed that it gets an error when I attempt to delete something. After some research it seems that there is an issue with it being connected to a Mac.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my IMac but it would never full download the softwares to backup. May work well with a PC but not Apple. Would not buy again for my IMac.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great drive for extra storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive runs on the slower end on windows and slightly faster on MacOS. You wouldnot want to run processes and applications from drive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went bad in 1month lost everything that was backed up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and had it for about 2 hours and could not get it to work with my mac. Tried everything and it would turn on but would not show up on my computer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Backup Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had difficulty getting my Mac to recognize this Drive. Additional software was needed. Once I got past this glitch data transfer went well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lots of storage for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only gripe is that you have to have an outside power source, but other than that, it's great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great price on sale, however performance not so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it when it went on sale, I tried it for a few weeks and realized transfer rate on USB 2.0 and 3.0 not so great. I returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works FIne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected this drive to my computer to use as an external backup. It works fine - nothing more, nothing less than expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not What It Use To Be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive never worked. Tried it with my mac and the machine never saw it. Reformated the drive and nothing. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    very slow while copy files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very slow rate while copy files. As I know Seagate make a good drive, this is the only one I know this slow.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keeps stating not all data backed up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried it several times but not sure what is not being backed up. Simple to use but not sure what is wrong.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great, but didn't work for what I intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to hook up to my security system, but I found out later that this wasn't compatible

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    right size for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is too early to tell about quality and durability. I will let you know as time goes on.

    I would recommend this to a friend